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All Journal PERSPEKTIF Jurnal Administrative Reform CENDEKIA : Jurnal Ilmu Pengetahuan JURNAL STUDIA ADMINISTRASI Jurnal Iso KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan
Adiah, Masayu
Program Studi Ilmu Pemerintahan Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Tamansiswa Palembang
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Performance of Public Service Apparatus at the Population and Civil Registration Office of Ogan Ilir Regency Masayu Adiah; Nyms Nadira Sayba
JURNAL ISO Vol. 1 No. 2 (2021): Desember
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3526.931 KB) | DOI: 10.53697/iso.v1i2.274

Abstract

The Department of Population and Civil Registration is the implementing element of government affairs in the field of civil registration, in which there is management in the process of carrying out a job with a series of sequential, continuous actions that are carried out to achieve something that has been determined. In accordance with the mission of Ogan Ilir Regency, among others, namely realizing and improving the performance of local government officials who can serve the community excellently, making good governance (Good Governance), honest, free from corruption, collusion and nepotism practices. The author is interested in conducting research at the Office of Population and Civil Registration of Ogan Ilir Regency with the title Public Service Apparatus Performance at the Population and Civil Registration Office of Ogan Ilir Regency. The problem of this research is limited to matters relating to the role of the service apparatus in providing services to the community. The research focuses on the performance of the service apparatus in the Population and Civil Registration Office of Ogan Ilir Regency. The purpose of this study is to analyze and describe the performance of public service apparatus in the Department of Population and Civil Registration of Ogan Ilir Regency, supporting and inhibiting factors in the public service of the apparatus at the Department of Population and Civil Registration of Ogan Ilir Regency. This study uses a qualitative approach. According to Lexy J. Moleong (2013) qualitative research is research that produces analytical procedures that do not use other qualification analysis procedures. In determining the operational variables of qualitative research, initially the problems studied were still general. Research will become clearer when researchers are in the field. Based on the results of the study, it was concluded that the public service performance of the apparatus at the Population and Civil Registration Office of Ogan Ilir Regency was overall good. However, there are still weaknesses in terms of timeliness of service, ease of service and accuracy in service. The suggestion submitted is that the Population and Civil Registration Office of Ogan Ilir Regency should coordinate with related parties. Thus, service delays can be overcome.
Evaluasi Program Beras Sejahtera (Rastra) Di Kecamatan Indralaya Kabupaten Ogan Ilir: Indonesia Adiah, Masayu; Jailani, jailani
Jurnal Ilmu Administrasi Negara Vol 5 No 1 (2023): Jurnal Studia Administrasi
Publisher : STISIPOL Pahlawan 12 Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47995/jian.v5i1.148

Abstract

Berdasarkan data statistik tahun 2020, di Kabupaten Ogan Ilir terdapat sebanyak 3.211 Keluarga Penerima Manfaat (KPM) Program Beras Sejahtera (Rastra), sehingga masih dilaksanakan pan ini berupaya mengevaluasi Program Beras Sejahtera di Kecamatan Indralaya Kabupaten Ogan Ilir. Berdasarkan model analisis CIPP (Context, Input, Process, Product) yang digunakan, ditemukan bahwa context dapat diterima, asalnya ada dasar hukum yang jelas, perlu diperiksa berdasarkan kebutuhan. Infonya sangat bisa diterima, meskipun ada pelaksana program yang tidak sepenuhnya memenuhi aturan, kantor-kantor sebenarnya harus selesai sementara fondasi dalam beberapa latihan program masih belum mantap dan tidak sesuai strategi pelaksanaan standar. Interaksi sangat dapat diterima, meskipun dalam pelaksanaannya masih ada penundaan, pelaksanaan pekerja diperluas dan menggunakan teknik yang sesuai metode. Product cukup baik, dimana penerima bantuan dapat menerima dengan baik danmemanfaatkannya. Faktor pendukung dari dalam adalah kesigapan dan kemampuan pelaksana program yang sudah memadai. Faktor pendukung dari luar adalah kepatuhan dari penerima program, sehingga program dapat berjalan dengan baik. Faktor penghambat pelaksanaan program adalah panjangnya rantai distribusi.
PERMASALAHAN KONFLIK ANTARSTAKEHOLDER DALAM IMPLEMENTASI KEBIJAKAN PENGOLAHAN DAN PEMURNIAN MINERAL DI PROVINSI SUMATERA SELATAN Junita, Rita; Adiah, Masayu
Jurnal Administrative Reform Vol 12, No 1 (2024): JURNAL ADMINISTRATIVE REFORM
Publisher : Magister Administrasi Publik FISIP Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jar.v12i1.14836

Abstract

The aim of the research carried out is to analyze dynamic conflicts between stakeholders in the implementation of domestic mineral processing and refining policies in South Sumatra Province. This research is descriptive research using document content analysis and interactive analysis. Primary data comes from purposive purposes. Sampling technique with informants from the Department of Mines and Energy, entrepreneurs, workers, the community. Research data was collected through interview techniques, documentation and observation. The next step uses data source triangulation to determine the validity of the data. The research results show that there is conflict between stakeholders to prevent this policy from being implemented in South Sumatra Province. The conflict process at the interpretation stage is dominated by conflict discourse at the central stage; the organizing stage, characterized by conflict between policy implementers; The implementation stage relates to conflicts between local entrepreneurs and third parties that arise as a result of the company's temporary suspension. Factors that influence conflict include differences in needs between stakeholders; less effective communication; Emotional tension mounting at the time of application for judicial review; Difference in value; Structure with the presence of pressure groups; Past management history and foreign investment. The type of conflict according to the subject is interpersonal conflict between the government, local entrepreneurs and third parties. The substance of the conflict is realistic, with foreign exchange reserves, high investment and infrastructure facilities that do not support constructive conflict output, with negotiations and realized in the form of a policy vision. According to the field of life, this conflict is an economic and political conflict, namely the struggle for mineral resources using power and authority.
KUALITAS PELAYANAN PAJAK MOBIL PADA UNIT PELAKSANA TEKNIS DINAS (UPTD) DIPENDA PROV.SUM-SEL KABUPATEN BANYUASIN JAILANI, JAILANI; ADIAH, MASAYU
KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan Vol. 3 No. 4 (2023)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia (P4I)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/knowledge.v3i4.2618

Abstract

The aim of the research is to determine the quality of car tax services at the Provincial Technical Implementation Unit (UPTD). Sum-Sel Banyuasin Regency. The author uses a descriptive approach, with quantitative research specifications. The focus of the research is the quality of motor vehicle tax services at the South Sumatra Province Samsat Office. The sample determination method uses non-random sampling with the sample being part of the population used as the research object. The sample was taken using the accidental sampling method, namely a sampling technique based on chance, namely people who pay motor vehicle tax at the South Sumatra Province Samsat Office. The data collection method used was literature study and field study. The results of research on the quality of car tax services at the UPTD of the Banyuasin Regency Regional Revenue Service, show the following results: The services provided to the community are assessed from the dimensions of service quality in car tax services at the UPTD of the Banyuasin Regency Revenue Service, for a very good assessment from all dimension, the guarantee indicator for the functioning of goods/services of 38%. that the products produced are very clear and long-lasting. For a Poor assessment from all dimensions, namely the indicators of the Availability of Clean Toilets/Toilets and the Spaciousness of Parking Spaces by 10%. The cleanliness of the toilets needs to be improved and additional staff are needed for this service. There needs to be further expansion of the parking lot because usually the parking lot is full and cannot accommodate the vehicles that come. For the Poor assessment from all dimensions, the indicator is the Availability of Cafes for Eating and Drinking at 10%. Canteens for eating and drinking need to be redeveloped, regarding the completeness and variety of food so that applicants do not become bored or bored. ABSTRAKTujuan dari penelitian adalah untuk mengetahui kualitas pelayanan pajak mobil pada Unit Pelaksana Teknis Dinas (UPTD) Prov. Sum-Sel Kabupaten Banyuasin. Penulis menggunakan metode pendekatan deskriptif, dengan spesifikasi penelitian bersifat Kuantitatif. Fokus penelitian adalah kualitas pelayanan pajak kendaraan bermotor di Kantor Samsat Provinsi Sumatera Selatan. Metode penentuan sampel menggunakan non random sampling dengan Sampel merupakan bagian dari populasi yang digunakan sebagai obyek penelitian. Sampel diambil secara metode accidental sampling, yaitu teknik penentuan sampel berdasarkan kebetulan yaitu masyarakat yang membayar pajak kendaraan bermotor di Kantor Samsat Provinsi Sumatera Selatan. Metode Pengumpulan data yang digunakan yaitu dengan studi kepustakaan dan studi lapangan. Hasil penelitian tentang Kualitas Pelayanan Pajak Mobil Pada UPTD Dinas Pendapatan Daerah Kabupaten Banyuasin, menunjukkan hasil sebagai berikut: Pelayanan yang diberikan kepada masyarakat yang dinilai dari dimensi-dimensi kualitas pelayanan dalam pelayanan pajak mobil di UPTD Dinas Pendapatan Kabupaten Banyuasin, untuk penilaian sangat baik dari seluruh dimensi yaitu indikator Jaminan Terhadap Berfungsinya Barang/Jasa Pelayanan sebesar 38%. bahwa produk barang yang dihasilkan sangat jelas dan tahan lama, Untuk penilaian Kurang Baik dari seluruh dimensi yaitu indikator Tersedianya WC/ Toilet yang Bersih dan Keluasan Tempat Parkir sebesar 10%. Untuk kebersihan tolet perlu ditingkatkan lagi dan perlu penambahan petugas dalam layanan ini. Perlu perluasan lagi untuk tempat parkir karena biasanya parkiran penuh dan tidak bisa menampung kendaraan yang datang. Untuk penilaiant Kurang Baik dari seluruh dimensi yaitu indikator Ketersediaan Kafe Untuk Makan dan Minum sebesar 10%. Kantin untuk makan dan minum perlu dibina lagi, mengenai kelengkapan dan penganekaragaman makanan sehinggapara pemohon tidak menjadi jenuh atau bosan.
IMPLEMENTASI KEBIJAKAN DALAM PENYUSUNAN ANGGARAN RUMAH SAKIT ISLAM SITI KHADIJAH KOTA PALEMBANG JAILANI, JAILANI; ADIAH, MASAYU
CENDEKIA: Jurnal Ilmu Pengetahuan Vol. 4 No. 2 (2024)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/cendekia.v4i2.2956

Abstract

This study aims to determine the budgetary policy implementation Siti Khadijah Islamic Hospital. The study was conducted at the Islamic Hospital Siti Khadijah. Budgeting involving teams assisted unit / installation that emphasizes the basic elements of communication especially, resources, disposition and bureaucratic structures. The method used is descriptive method with qualitative data analysis techniques. The data was collected by conducting interviews with key informants who had been assigned. In this study, which is the implementation of budgetary policy is a process activity planned with the existing rules in order to achieve the goals and objectives based on program activities that have been approved for the budget year that is used to assess and motivate the findings indicate that the preparation of the budget established Islamic Foundation Board Siti Khadijah No. 170 a/B.1/SK/YISK/VI/2010. Preparation of the budget is the responsibility of the Director, the Director of Medical Services Director General Finance nursing and delegated to the Department of Accounting and Finance Sub-Section cq Program and Budget Program, which is part of the team's budget. Determination of the strategic plan as a basis for preparing the work program and budget is consistent in one fiscal year. HR in the unit / installation not understand what the work program and budget to be included in training and education. Medical facilities are not complete because of the financial condition of the hospital service but still be operational with medical and non-medical facilities are available. ABSTRAKPenelitian ini bertujuan untuk mengetahui implementasi kebijakan dalam penyusunan anggaran Rumah Sakit Islam Siti Khadijah. Penelitian dilakukan di Rumah Sakit Islam Siti Khadijah. Penyusunan anggaran dibantu tim yang melibatkan unit/instalasi yang menekankan pada unsur-unsur pokok terutama komunikasi, sumber daya, disposisi dan struktur birokrat. Metode yang digunakan adalah metode penelitian deskriptif dengan teknik analisis data kualitatif. Pengumpulan data dilakukan dengan melaksanakan kegiatan wawancara dengan key informan yang telah ditetapkan. Dalam penelitian ini, yang dimaksud implementasi kebijakan penyusunan anggaran adalah suatu proses kegiatan yang terencana dengan aturan-aturan yang ada untuk mencapai tujuan serta sasaran kegiatan berdasarkan pada program yang telah disahkan untuk satu tahun anggaran yang digunakan untuk menilai dan memotivasi Hasil temuan menunjukan bahwa penyusunan anggaran yang telah ditetapkan Pengurus Yayasan Islam Siti Khadijah Nomor 170 a / B.1/SK/YISK/VI/2010. Penyusunan anggaran merupakan tanggung jawab Direktur Utama, Direktur Pelayanan Medis keperawatan dan Direktur Umum Keuangan dilimpahkan ke Bagian Keuangan Akuntansi dan Program cq Sub Bagian Program dan Anggaran yang merupakan bagian dari tim anggaran. Penetapan renstra sebagai dasar penyusunan program kerja dan anggaran konsisten dalam satu tahun anggaran. SDM di unit/instalasi belum memahami apa yang dimaksud program kerja dan anggaran agar diikutkan dalam pelatihan dan pendidikan. Fasilitas medis belum lengkap karena kondisi keuangan namun pelayanan rumah sakit masih dapat beroperasional dengan sarana medis dan non medis yang tersedia.
Peran Pemerintah dalam Pengembangan dan Peningkatan Ekspor Rempah Nusantara: Analisis Hukum dan Kebijakan Publik di Indonesia Herdayani, Fitri; Adiah, Masayu; Wulandari, Novita
PERSPEKTIF Vol. 15 No. 1 (2026): PERSPEKTIF January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v15i1.16496

Abstract

Spices are a strategic commodity that has important historical, economic, and geopolitical value for Indonesia. Although Indonesia is known as one of the world's main spice producers, the spice sector's contribution to the national economy and export performance has not been optimal. This research aims to analyze the role of the government in the development of the archipelago's spice potential as well as the policies and regulations taken to increase the competitiveness and export of spices in the global market. The research method used is normative legal research with a statutory approach and a policy approach, supported by secondary data in the form of laws and regulations, policy documents, official government reports, and relevant scientific literature. The results of the study show that the government has established various strategic policies in the development of the spice sector, but their implementation still faces obstacles in the form of weak institutional coordination, limited supporting infrastructure, and suboptimal protection and support for farmers and spice business actors. Therefore, it is necessary to strengthen integrated policies, harmonize regulations across sectors, and increase regulatory and fiscal support to optimize the potential of the archipelago's spices in a sustainable manner. The conclusion of this study emphasizes that an active, consistent, and integrated government role is the main key in encouraging the increase of competitiveness and export of Indonesian spices
PERAN KOMUNIKASI INTERPERSONAL DALAM MENINGKATKAN KINERJA PEGAWAI DI KANTOR LURAH 26 ILIR PALEMBANG Jailani, Jailani; Adiah, Masayu; Mirza, Tony
CENDEKIA: Jurnal Ilmu Pengetahuan Vol. 6 No. 1 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/cendekia.v6i1.8874

Abstract

The problem of suboptimal employee performance at the 26 Ilir Village Office in Palembang, characterized by service inefficiencies and administrative errors, is often rooted in barriers in the interpersonal communication process. This study aims to analyze in depth the role of interpersonal communication in improving employee performance using Joseph A. DeVito's theoretical framework, which includes the elements of communicator, message, channel, feedback, context, interference, and effect. Using a qualitative case study approach, data were collected through in-depth interviews, participant observation, and documentation studies. The results indicate that interpersonal communication plays a crucial role, not only as a means of transmitting information but also as a key catalyst in building coordination, motivation, and work commitment. Effective communication is supported by an open leadership style, a family-like work culture, and intense face-to-face interactions, although obstacles such as differences in perception and technical glitches remain. It is concluded that the implementation of adaptive and collaborative interpersonal communication can minimize these barriers, thereby significantly improving employee discipline and the quality of public services in the village. ABSTRAKPermasalahan kinerja pegawai yang belum optimal di Kantor Lurah 26 Ilir Palembang, yang ditandai dengan inefisiensi pelayanan dan kesalahan administrasi, sering kali berakar pada hambatan dalam proses komunikasi interpersonal. Penelitian ini bertujuan untuk menganalisis secara mendalam peran komunikasi interpersonal dalam meningkatkan kinerja pegawai dengan menggunakan kerangka teori Joseph A. DeVito yang meliputi elemen komunikator, pesan, saluran, umpan balik, konteks, gangguan, dan efek. Melalui metode kualitatif dengan pendekatan studi kasus, data dikumpulkan lewat wawancara mendalam, observasi partisipatif, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa komunikasi interpersonal memegang peranan krusial, tidak hanya sebagai sarana transmisi informasi, tetapi juga sebagai katalisator utama dalam membangun koordinasi, motivasi, dan komitmen kerja. Efektivitas komunikasi didukung oleh gaya kepemimpinan yang terbuka, budaya kerja kekeluargaan, dan intensitas interaksi tatap muka, meskipun masih terdapat kendala berupa perbedaan persepsi dan gangguan teknis. Disimpulkan bahwa implementasi komunikasi interpersonal yang adaptif dan kolaboratif mampu meminimalisir hambatan tersebut, sehingga secara signifikan meningkatkan kedisiplinan pegawai serta kualitas pelayanan publik di lingkungan kelurahan.  
Co-Authors Herdayani, Fitri Jailani Jailani Mirza, Tony Novita Wulandari Nyms Nadira Sayba Rita Junita