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All Journal JIMEBIS Indonesian Mining and Energy Journal
Ramadhan, Rudi
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Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Engineering Social Sciences

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Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Di Rumah Makan Wong Solo Cabang Lampriet Banda Aceh Y, Yulindawati; M, Marwiyati; Ramadhan, Rudi
JIMEBIS: Scientific Journal of Students Islamic Economics and Business Vol. 2 No. 1 (2021): JIMEBIS
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Ar-Raniry Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/jimebis.v2i1.200

Abstract

The results of the study found that there was a simultaneous influence on aspects of service reliability, responsiveness, assurance, empathy, and physical evidence on customer satisfaction. Partially, only the responsiveness aspect has an insignificant effect, the other four aspects have a significant influence. The influence of service quality aspects on customer satisfaction is 42.6% and the rest is 57.4%, influenced by other factors outside the variables of this study. Seeing the aspect of responsiveness that is not significant, it is recommended that management improve performance on the aspect of responsiveness to be more alert and fast in providing services to customers.
ANALISIS LOADER MENGGUNAKAN METODE URCI (UNSURFACED ROAD CONDITION INDEX) PT ANTAREJA MAHADA MAKMUR SITE MHU KALMANTAN TIMUR Ramadhan, Rudi; Hartami, Pantjanita Novi; Putra, Danu; Marwanza, Irfan; Maulana, Yuga
Indonesian Mining and Energy Journal Vol. 8 No. 2 (2025): November
Publisher : Program Studi Teknik Pertambangan Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/imej.v8i2.20786

Abstract

Produktivitas dalam kegiatan penambangan sangat dipengaruhi oleh kondisi operasional, terutama pada proses pengupasan tanah penutup (overburden). Penelitian ini bertujuan untuk mengoptimalkan produktivitas alat gali muat Komatsu PC1250SP- 8 melalui perbaikan kondisi jalan tambang dengan metode Unsurfaced Road Condition Index (URCI). Evaluasi dilakukan pada jalan hauling dari front menuju disposal di PT Antareja Mahada Makmur, Kalimantan Timur. Hasil penelitian menunjukkan bahwa perbaikan kondisi jalan secara signifikan meningkatkan nilai URCI dan menurunkan waktu edar (cycle time), yang bertujuan untuk peningkatan produktivitas alat berat. Dengan strategi perbaikan jalan yang terukur berdasarkan parameter URCI, efisiensi alat angkut meningkat dan waktu tunggu berkurang untuk excavator dapat diminimalkan.
Co-Authors Hartami, Pantjanita Novi Irfan Marwanza M, Marwiyati Maulana, Yuga Putra, Danu Y, Yulindawati