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The Impact of Empowerment and Work-Life Quality on Job Satisfaction and Its Effect on Organizational Citizenship Behavior Putri Fristadevi Astuti Nugrahita; Alimuddin Rizal
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6001

The purpose of this study was to determine and analyze the effect of empowerment and quality of work life on job satisfaction and its impact on organizational citizenship behavior (OCB). This study uses a quantitative approach, the quantitative approach emphasizes the analysis of numerical data which is processed by statistical methods. The primary data collection method used is by distributing questionnaires to respondents. The test results show that empowerment and quality of work life have a positive and significant effect on job satisfaction. Then empowerment has a negative and insignificant effect on OCB, quality of work life has a positive but not significant effect on OCB and job satisfaction has a positive and significant effect on OCB.

The Influence of Empowerment and Psychological Capital on Organizational Citizenship Behavior, Mediated by Job Satisfaction Citra Puspita Dewi Lantasia; Alimuddin Rizal
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6053

This study investigates how employee empowerment and psychological capital in achieving employee satisfaction and their impact on the creation of voluntary behavior of employees, therefore the purpose of this study is to build an empirical model of organizational citizenship behavior (OCB) of employees through job satisfaction based on the model. psychology and empowerment. This type of research is explanatory or research that describes the effect of empowerment and psychological models on OCB with job satisfaction as a mediating variable. The data collection method used in general is the distribution of questionnaires to the sample used. The results showed that empowerment and psychological capital had a positive and significant effect on job satisfaction, psychological capital had no effect on organizational citizenship behavior, empowerment and job satisfaction had a positive and significant effect on organizational citizenship behavior.

Pengaruh Kualitas Produk, Kualitas Layanan, dan Kepercayaan terhadap Kepuasan Pelanggan (Studi pada Pelanggan Restoran Mie Gacoan Cabang Semarang) Wisnu Aditya Istiyono; Alimuddin Rizal
SEIKO : Journal of Management & Business Vol 5, No 2 (2022): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v5i2.2312

Abstrak Penelitian ini dilakukan karena adanya fenomena penjualan produk Mie Gacoan Cabang Semarang yang fantastis, yakni mencapai ribuan porsi mie setiap harinya. Berdasarkan pra observasi menurut pengakuan manajemen Mie Gacoan Cabang Semarang, kualitas produk dan layanan adalah hal yang sangat penting bagi mereka dalam menjaga konsumen agar selalu merasa puas. Kepercayaan konsumen akan produk yang mereka jual juga merupakan faktor yang tidak kalah penting, karena bagi mereka ketika konsumen merasa puas maka konsumen tidak segan untuk mempromosikan produk tersebut ke orang lain. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas produk, kualitas layanan, dan kepercayaan terhadap kepuasan pelanggan pada konteks pelanggan restoran Mie Gacoan Cabang Semarang. Jenis penelitian yang digunakan adalah kuantitatif dengan penyebaran kuesioner kepada 100 responden pelanggan Mie Gacoan Cabang Semarang. Teknik pengambilan sampel menggunakan purposive sampling. Hasil analisis menunjukkan bahwa kualitas produk berpengaruh positif dan signifikan terhadap kepuasan pelanggan, kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan, sedangkan kepercayaan juga berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Kata Kunci: kualitas produk, kualitas layanan, dan kepercayaan. Abstract This research was conducted because of the phenomenal sales of Mie Gacoan Semarang, which reached thousands of servings of noodles every day. Based on the pre-observation according to the management of Mie Gacoan Semarang, the quality of products and services is very important for them in keeping consumers satisfied. This study aims to determine the effect of product quality, service quality, and trust on customer satisfaction in the context of Mie Gacoan restaurant customers Semarang Branch. The type of research used is quantitative by distributing questionnaires to 100 respondents of Mie Gacoan customers. The sampling technique used purposive sampling. The results of the analysis show that product quality has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on customer satisfaction, while trust also has a positive and significant effect on customer satisfaction. Keywords: product quality, service quality, and trust.

Pengaruh Brand Image dan Kualitas Produk Terhadap Kepuasan Pelanggan Pada E-wallet GOPAY Dhian Dharmastuti Pamudji; Alimuddin Rizal
SEIKO : Journal of Management & Business Vol 4, No 1 (2021): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v4i3.3017

Abstrak Penelitian ini diarahkan untuk meneliti Kepuasan Pelanggan e-wallet GOPAY dengan variabel anteseden Brand Image dan Kualitas Produk. Penelitian ini menggunakan teknik purposive sampling dengan ketentuan pelanggan berusia 17 tahun dan sudah menggunakan e-wallet GOPAY sebanyak dua kali. Jumlah responden yang digunakan sebanyak 100 orang responden. Analisis regresi berganda digunakan sebagai alat uji hipotesis dengan dibantu program statistika SPSS versi 16. Hipotesis yang diteliti yaitu Brand Image dan kualitas produk dengan hasil Brand image berpengaruh signifikan dengan arah positif terhadap kepuasan pelanggan dan kualitas produk berpengaruh signifikan dengan arah positif terhadap kepuasan pelanggan. Hasil dari penelitian ini adalah pengaruh brand image dan kualitas produk terhadap pelanggan e-wallet GOPAY sebesar 74,2% dan sisanya dipengaruhi oleh variabel lain yang tidak diteliti sebesar 25, 8%. Dari kedua variabel ini yang paling dominan adalah kualitas produk dengan nilai KMO sebesar 0,830 ,nilai cronbach alpha 0,937 dan nilai koefisien beta 0, 631. Hal ini menandai pelanggan e-wallet GOPAY lebih mementingkan kualitas produk. Karena jika brand image yang baik tidak disertai kualitas produk yang bagus, maka pelanggan tidak akan tertarik untuk membeli, menggunakan jasa atau produk tersebut. Kata Kunci: brand image; kualitas produk; kepuasan pelanggan

Pengaruh Gaya Kepemimpinan Dan Motivasi Terhadap Kinerja Pegawai Politeknik Ilmu Pelayaran Semarang Dengan Dimediasi Kepuasan Kerja Pegawai Arief Nashrul Firdani; Alimuddin Rizal
Jurnal Ekonomika dan Bisnis Vol 10 No 1 (2023): Jurnal Ekonomika dan Bisnis UNISS
Publisher : Fakultas Ekonomika dan Bisnis Universitas Selamat Sri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51792/jeb.Vol10.Jeb1.268

This study aims to examine and analyze the effect of leadership style and work motivation on the performance of Semarang Service Science Polytechnic employees mediated by job satisfaction. Quantitative descriptive method was used in this study, with a population of 218 employees of the Semarang Shipping Science Polytechnic. The research was carried out using validity test analysis, reliability test, and model test which included regression test, coefficient of determination test, simultaneous significance, and mediation test using SPSS 21.0 software. From the results of this analysis and discussion, it shows that leadership style has a positive but not significant effect on the job satisfaction of Semarang Shipping Polytechnic employees, while work motivation has a positive and significant influence on job satisfaction and performance of Semarang Shipping Polytechnic employees, but leadership style does not influential and significant employee performance, while job satisfaction has a positive but not significant effect on the performance of employees of the Semarang Shipping Science Polytechnic.

PENGARUH KUALITAS LAYANAN, KUALITAS PRODUK DAN CITRA PERUSAHAAN TEHADAP KEPUASAN PELANGGAN ADVANCE DIGITAL Aprillia, Fryda; Alimuddin Rizal
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. Spesial Issue 3 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

The purpose of this study was to determine the effect of service quality, product quality and company image on Advance Digitals customer satisfaction. This study was conducted on Advance Digitals Semarang customers. This study uses a purposive sampling method with the criteria of people who have bought and used Advance Digitals Semarang products. The number of respondents who were determined for this study were 205 people. With the help of the SPSS statistical program version 25.0, it can be seen the relationship between variables using multiple linear regression analysis. The results obtained from this study indicate that, firstly, although the service quality and product quality variables have a positive regression coefficient value, this variable does not significantly affect customer satisfaction, and the corporate image variable has a positive and significant effect on customer satisfaction.

Efek Mediasi Kepuasan Pada Faktor Yang Mempengaruhi Loyalitas Nasabah Andriyani, Febria; Alimuddin Rizal
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 15 No 2 (2022): Jurnal Ilmiah Ekonomi dan Bisnis
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v15i2.681

Positive values from customers regarding the product as well as the company are a form of customer satisfaction with the company, the customer does not stop until the product purchase process but also evaluates the product such as the benefits obtained to compare products. If the customer is satisfied, then there will be an incentive to choose and reuse the same product. However, if what happens is disappointment, the customer will quit or go to a competitor. The purpose of the study is to determine, test, and analyze the effect of corporate image on customer value, customer satisfaction on customer loyalty Based on the results of the study, it was found that there is a positive influence of the corporate image variable on customer satisfaction, there is a positive influence of the customer value variable on customer satisfaction, there is a positive influence of the corporate image variable on customer loyalty, there is a positive influence of the customer value variable on customer loyalty, there is The positive influence of the satisfaction variable on customer loyalty, satisfaction mediates the effect of corporate image on loyalty, satisfaction mediates the effect of customer value on loyalty.

Efek Mediasi Kepuasan Pada Faktor Yang Mempengaruhi Loyalitas Nasabah: Efek Mediasi Kepuasan Pada Faktor Yang Mempengaruhi Loyalitas Nasabah Andriyani, Febria; Alimuddin Rizal
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 15 No 2 (2022): Jurnal Ilmiah Ekonomi dan Bisnis
Publisher : LPPM Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v15i2.681

Positive values from customers regarding the product as well as the company are a form of customer satisfaction with the company, the customer does not stop until the product purchase process but also evaluates the product such as the benefits obtained to compare products. If the customer is satisfied, then there will be an incentive to choose and reuse the same product. However, if what happens is disappointment, the customer will quit or go to a competitor. The purpose of the study is to determine, test, and analyze the effect of corporate image on customer value, customer satisfaction on customer loyalty Based on the results of the study, it was found that there is a positive influence of the corporate image variable on customer satisfaction, there is a positive influence of the customer value variable on customer satisfaction, there is a positive influence of the corporate image variable on customer loyalty, there is a positive influence of the customer value variable on customer loyalty, there is The positive influence of the satisfaction variable on customer loyalty, satisfaction mediates the effect of corporate image on loyalty, satisfaction mediates the effect of customer value on loyalty.

Pengaruh Gaya Kepemimpinan Dan Motivasi Terhadap Kinerja Pegawai Politeknik Ilmu Pelayaran Semarang Dengan Dimediasi Kepuasan Kerja Pegawai Arief Nashrul Firdani; Alimuddin Rizal
Jurnal Ekonomika dan Bisnis Vol. 10 No. 1 (2023): Volume 10 Nomor 1 April 2023
Publisher : Fakultas Ekonomika dan Bisnis Universitas Selamat Sri

Show Abstract | Download Original | Original Source | Check in Google Scholar

Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh gaya kepemimpinan dan motivasi kerja terhadap kinerja pegawai Politeknik Ilmu Pelayaan Semarang dengan dimediasi oleh kepuasan kerja. Metode diskriptif kuantitatif digunakan dalam penelitian ini, dengan populasi yang merupakan pegawai Politeknik Ilmu Pelayaran Semarang yang berjumlah 218 orang. Pada penelitian yang dilakukan menggunakan analisis uji validitas, uji reliabilitas, serta uji model yang meliputi uji regresi, uji koefisien determinasi, signifikansi simultan, serta uji mediasi menggunakan software SPSS 21.0. Dari hasil analisis dan pembahasan ini menunjukkan bahwa gaya kepemimpinan memiliki pengaruh positif namun tidak signifikan terhadap kepuasan kerja para pegawai Politeknik Ilmu Pelayaran Semarang, sedangkan motivasi kerja memiliki pengaruh positif dan dignifikan terhadap kepuasan kerja dan kinerja para pegawai Politeknik Ilmu Pelayaran Semarang, namun gaya kepemimpinan tidak berpengaruh dansignifikan kinerja pegawai, sedangkan kepuasan kerja memiliki pengaruh yang positif namun tidak signifikan terhadap kinerja pegawai Politeknik Ilmu Pelayaran Semarang

Effect of service quality and price perception on customer satisfaction at kedai bedikari rembang Ahmad Rizal Rahardian; Alimuddin Rizal
International Journal on Social Science, Economics and Art Vol. 14 No. 4 (2025): February: Social Science, Economics
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar

In Indonesia, the development of restaurants and eateries indicates a progressively intensifying competition within the culinary industry. In this context, consumers are increasingly focused on the satisfaction they derive from their dining experiences. As a result, it it essential for culinary entrepreneurs to carefully consider and improve strategies that effectively address consumer needs. The purpose of this study is aimed to analyze the service quality impact and price perception on consumer satisfaction. The population taken was consumers of Kedai Bedikari Rembang. The sample collection technique used accidental sampling technique and purposive sampling technique as many as 100 respondents. This study uses quantitative analysis with validity test, reliability test, normality test, classical assumption test, correlation coefficient, determination coefficient, multiple regression analysis, and significance test (t test and F test) with SPSS Software application version 22 The study's findings suggest that both service quality and price perception exert a positive and significant influence on consumer satisfaction.

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