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All Journal Jurnal Ilmu Tanah dan Lingkungan (Journal of Soil Science and Environment) Sains Olahraga : Jurnal Ilmiah Ilmu Keolahragaan EL-IBTIKAR: Jurnal Pendidikan Bahasa Arab Pendas : Jurnah Ilmiah Pendidikan Dasar JUTEKIN (Jurnal Manajemen Informatika) NERSMID: Jurnal Keperwatan dan Kebidanan Jurnal Isema : Islamic Educational Management Jurnal Proaksi Jurnal Speed (Sport, Physical Education, Empowerment) Jurnal Ilmiah Sains dan Teknologi Journal Sport Science Indonesia (JASSI) ICIT (Innovative Creative and Information Technology) Journal Jurnal Akuntansi EduPsyCouns: Journal of Education, Psychology and Counseling Jurnal Kebidanan Indonesia Avicenna : Journal of Health Research Tematik : Jurnal Teknologi Informasi Komunikasi Akrab Juara : Jurnal Ilmu-ilmu Sosial Jurnal Ilmiah Wahana Pendidikan Medikonis International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Ilmu Kebidanan dan Kesehatan EKONOMIKA45 Formosa Journal of Social Sciences (FJSS) Jurnal Manajemen Pendidikan Islam Al-Munadzomah Tedc Edu Research : Jurnal Penelitian Pendidikan JOEL: Journal of Educational and Language Research AL-QIBLAH: Jurnal Studi Islam dan Bahasa Arab Jurnal Sains, Teknologi dan Rekayasa (SAINTESA) PEDADIDAKTIKA: Jurnal Ilmiah Pendidikan Guru Sekolah Dasar Manajemen Kreatif Jurnal Central Publisher Journal for Quality in Public Health Jurnal Ekonomi, Bisnis, dan Humaniora Journal Customary Law Jurnal Dirosah Islamiyah jabdimasunipem Power Elektronik : Jurnal Orang Elektro Journal of Religion and Social Transformation Perwira Journal of Community Development (PJCD) Jurnal Ilmiah Nusantara AL - KAFF: JURNAL SOSIAL HUMANIORA Multidisciplinary Indonesian Center Journal Jurnal Inovatif Mahasiswa Manajemen
Siti Maesaroh
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Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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MEASUREMENT OF CUSTOMER SATISFACTION INDEX ON SERVICE SATISFACTION AT SAMUDRA SUPERMARKET, MADIUN CITY Fachmi Al Faroqi; Sena Atmaja; Abu Naim; Dadang; Helmas Septiyo Hadi; Siti Maesaroh
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 5 (2025): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i5.947

Abstract

The retail industry, in this case supermarkets, is one of the places for transactions of the needs and desires of the community facing competition challenges from both online marketplaces and similar offline retail. One of the things that supermarket management pays attention to is customer satisfaction, which is the main goal of the company to increase sales growth. The purpose of this research is to determine the calculation of the customer satisfaction index regarding service satisfaction at Swalayan Samudra in Madiun City. The research method uses quantitative. The data collection method uses a questionnaire instrument. The data analysis technique used the Customer Satisfaction Index (CSI). The research results were concluded based on the satisfaction level criteria table according to the CSI score, which showed a figure of 78%, indicating that customers were satisfied with the quality of the services received.
Co-Authors Abdul Hamidy Ramadhan Abu Naim Adhy, Dewanto Rosian Adjie Saepul Adha Ady Irawan Afiatin Dewi Afni Nuraini Agus Prima Aspa Agus Sulastio Ahmad Idhofi Ahmad Mulyadiprana Ahmad Rois Syujak Ahmad Syauqi Mubarok Ahmad Syauqi Mubarok Ahmad Zamani Ajeng Aliya Zahwa Akpil Mauhib Alda Ramadhika Alga Auraldi Alya Khansa Syahla Andriani Noerlita Ningrum Anggie Pradana Putri Anggie Pradana Putri Ani Nur Fauziah Anisa Hidayati Anita Dewi Lieskusumastuti Anna Febriana Aprilliantoni Aquartuti Tri Darmayanti Aquartuti Tri Darmayanti Ardiah Juita Aref Vai Ariadin Nurfi Arita Marini Arsul . Asep Mustopa Ayu, Melina Pabila Rina Azfi Shafia Marwah Anandhita Aziz Syafrudin Syafrawi Baba Barus Balqis Amirah Adli Balqis Amirah Adli Budi Setiawan Manurung Catur Setyorini Catur Setyorini Charmelia Nuraini Dadah Dadang Daryanto Daryanto Depi Febriyan Dewi Arradini Dhaniel Hutagalung Dina Saktianingsih Dini Rohmayani Djunawir Syafar Dwi Joko Yulianto Dwi Yuningsih Eka Putri Handayani Eman Singgih Endri Adi Saputra Etik Sulistyorini Eva Agistiawati Eva Leny Alviani FACHMI AL FAROQI Fahmi Fadillah Fajar Firmansyah Fajar Firmansyah Fatrilia Rasyi Radita Febria Reza Kurnia Fitriyanti Galuh Sindi Wardani Galuh Sindi Wardhani Ghea Ardila Wibowo Gusli Chidir Hadi Wibowo Handayani, Rina Tri Haura Salsabila Helmas Septiyo Hadi Heni Ernawati Heni Heni Ernawati Herry Fredianto Hilaliyah Hilman Nur Hirja Hidayat idayanti Ilafi Rumaisya N Indarto - Intan Robiatul Adawiah Iqbal Alannurrochman Irfan Armanto Irianti Sri Winarsih Isnani Nurhayati Isnani Nurhayati Jaka Slameta Joko Prayitno Joko Tri Atmojo Karmadi Karmadi Kiki Fatmala Kiki Puspitasary Kiki Puspitasary Kristi Agust Laode Syamsul Iman Latifah, Milahtul Lilik Hanifah Lilik Hanifah Lilis Apriyanti Mar’atu Nafilah Masduki Asbari Masripa Siti Zahra Meliana Novitasari Melina Pabila Rina Ayu Mifta Aditya Miftakhul Jannah Mohammad Ridwan Muhamad Yuli Kartiko Muhammad Imam Rahmatullah Muhammad Rama Ramadan Murdijaningsih, Tjahjani Mustofa Mustofa Nabhani Nabhani Nabiel Riesmayawati Naldo Wiranda Nanu Hasanuh Nasrul Sani Ndaru Syukma Putra Ni Putu Nita Wijayanti Nova Rahma Widyaningrum Nur Hayati Nurasiah Nurasiah Nurmala Nurrochim Nurrochim Oca Fernandes Oca Fernandes AF Oktavia Marpaung Oryza Sativa Pipit Safitri Puji Nur Rokhmatun Purba, Darwin Marasi Putri Arshella Raden Rijanto Ramlan . Ratna Suryani Ratna Wirawati Rejo Rejo Rejo Rejo Resti Yulistria Resya Dwi Marselina Rika Nurhidayah Rinandita Febri Susanti Rinandita Febri Susanti Rini Wahyuni Riska JH Jundiah Riswandi Rohmi Rohmi Rosa Noviasari Rudi Hermawan Rudi Hermawan Sabatun Sabatun Sabrina Nur Fitriani Sanjaya, Riona Saras Kuntari Saras Kuntari SATRIYAS ILYAS Selvia Anggitasari Sena Atmaja Sinta Solihah Siti Wulan Sari Sri Hartutik Sri Iswahyuni Sri Iswahyuni SRI LESTARI Sri Sayekti Heni Sunaryanti Sri Sayekti Heni Sunaryanti Sri Suparti Sri Widodo Sucipto Basuki Sudaryono Sudaryono Suminanto Suminanto Sunarti Sunarti Suparman Surya Alhadi Sutrismawati Lingga Dewi Tatag Aisyah Fil Miyzaana Tatang Tatang Tatik Trisnowati Tiara Mustika Saldan Tio Guntur Prabowo Tri Agustin Tri Yuniarti Tria Aditia Nugraha Ulin Nuha Untung Rahardja Widiyanto, Aris Willy Muhammad Fauzi Yanti Yanti Yayah Yulia Yesi Ihdina Fityatal Hasanah Yoiz Shofwa Shafrani Yubiharto Yubiharto Yulia Nurahayu Yuliani, Diah Atmarina Yunadi, Yunadi Zahra Kamila Zeni Muhamad Noer