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Integrasi Servqual, Kano dan QFD untuk Analisis Peningkatan Kualitas Layanan Demi Tercapainya Kepuasan Pelanggan PT. Kharisma Sejahtera Daihatsu Cabang Bojonegoro Rizky Stighfarrinata; Faisal Ashari
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 5 No. 1 (2022): Januari
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v5i1.765

PT. Kharisma Sejahtera adalah salah satu perusahaan yang menjual mobil hasil produksi Daihatsu dan dikenal sebagai dealer favorit dan terpercaya, khususnya di daerah Bojonegoro yang melayani calon pembelidan dan service. Tujuan penelitian ini adalah menganalisis dan meningkatkan kualitas layanan untuk memuaskan calon pembeli dengan integrasi metode Servqual, Kano, dan Quality Function Deployment. Hasil penelitian Servqual menunjukkan bahwa kualitas layanan yang diberikan belum mampu memenuhi harapan mahasiswa, karena semua atribut memiliki nilai Gap negatif. Untuk hasil penelitian Kano diperoleh 4 atribut Must-be, 14 atribut One-dimensional, 1 atribut Attractive, dan 1 atribut Indifferent. Sedangkan dari hasil penelitian Quality Function Deployment diperoleh 12 Technical Requirements yang perlu diprioritaskan dalam meningkatan kualitas layanan, dengan 5 kontribusi tertinggi Technical Requirements adalah membuat SOP dalam menanggapi keluhan calon pembeli dan pelanggan 18.77%, memberikan pelatihan dan training secara berkala pada semua karyawan dan staff 17.06%, melakukan evaluasi kinerja karyawan dan staff secara rutin 15.46%, membuat sistem informasi untuk membantu memberikan informasi secara umum 10.58%, dan melakuan check up produk secara berkala 10.43%.

INTEGRASI PENDEKATAN MARKOV CHAIN UNTUK MENYUSUN RKAT (RENCANA KEGIATAN DAN ANGGARAN TAHUNAN) YANG EFISIEN Rizky Stighfarrinata; Rony Prabowo
Prosiding SENASTITAN: Seminar Nasional Teknologi Industri Berkelanjutan Prosiding SENASTITAN Vol. 01 2021
Publisher : Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (483.354 KB)

Dalam kegiatan suatu organisasi atau lembaga baik vokasi ataupun non vokasi pastinya memerlukan suatu sumber dana sebagai penyokong kegiatan dan prasarana yang ada dalam organisasi atau lembaga tersebut. Dalam memperoleh sumber dana, tentunya pihak pengaju (organisasi atau lembaga) tersebut meminta kepada pemberi dana baik yang berasal dari per orangan, organisasi lain atau bahkan kepada pemerintah yang ada dalam negara tersebut. Penelitian ini menggunakan metode Markov Chain untuk mengoptimalkan percepatan dalam penyusunan RKAT dan juga mengetahui metode terbaik dalam penyusunan RKAT. Setelah melakukan penelitian dihasilkan penyusunan RKAT dengan dengan menggunakan metode Markov Chain memiliki persentase sebesar 66,67% cukup – efisien pada tahun 2021 2022, 33,33% cukup – efisien pada tahun 2023. Sehingga persentase untuk pengeluaran selama 3 periode sebesar 55,56%.

"Ledre Super" Supply Chain Performance Measurement Using The Supply Chain Operation Reference (SCOR) Method : (Case Study of Home Industry Moro Tresno) Ilmi Nurul Istiqomah; Rizky Stighfarrinata; Ardana Putri Farahdiansari
JOSSE: Journal of Social Science and Economics Vol. 1 No. 1 (2022): JOSSE: Journal of Social Science and Economics
Publisher : JOSSE: Journal of Social Science and Economics

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (474.707 KB)

Supply Chain Management (SCM) is a system that involves the process of producing, storing, shipping, distributing and selling products to meet the demand for these products into the hands of consumers. This research was conducted in a home industry, namely the home industry of Moro Tresno. Moro Tresno's home industry has a variety of products marketed, but researchers only conduct research on super ledre products. This company has a major problem faced by is how to respond to orders from consumers. The company has not been able to fulfill when there is an increase in orders during the holiday season and approaching holidays. From a normal order of 9,900 packs, it can increase up to 80% to 17,820 packs. This supply chain performance measurement uses the SCOR method by applying 4 attributes, namely, reliability, responsiveness, agility, and asset management, and weighted by the pairwise comparison method. The data collection process was carried out by interviewing the home industry owner Moro Tresno because it was believed to be able to provide correct and accurate information. The total value of performance is 95.36. Dimensions that need improvement are reliability and agility. Recommendations for improving the reliability dimension RL.2.3 Accuracy of documentation by making tables neater. Meanwhile, RL.2.4 Perfect condition by analyzing seven tools to find out the cause and follow up on product damage and reliability in delivery. Improvement of agility AG.2.1 Days to meet the increase in production carried out socialization of craftsmen, selecting craftsmen according to performance, recruiting new craftsmen and giving awards to craftsmen.

Analysis of the Implementation of Total Productive Maintenance (TPM) Using Overall Equipment Effectiveness (OEE) : (Case Study of PT. Pertamina Hulu Rokan Jambi Merang) Sudirnanto; Amalia Ma’rifatul Maghfiroh; Rizky Stighfarrinata
JOSSE: Journal of Social Science and Economics Vol. 1 No. 1 (2022): JOSSE: Journal of Social Science and Economics
Publisher : JOSSE: Journal of Social Science and Economics

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.022 KB)

Basically, the control of maintenance/maintenance can be determined according to business needs and operating conditions. However, changes may occur and require adjustment from time to time. So every part of the maintenance needs to organize the system effectively. In this regard, it is important for management to pay attention to analyzing the implementation of Total Productive Maintenance (TPM) on maintenance work. At the SKN Plant which is the Central Gas Plant there are several gas processing processes, one of which is the Amine System or CO2 Removal which functions to reduce the level of CO2 contained in gas production. In the Amine System or CO2 removal process there are several equipment to support the process One of these is the Amine Circulation Pump (SK 25 P 05 A/B) which runs continuously alternately unit A and unit B. To maintain the pump's performance, the company performs maintenance by implementing a Total Productive Maintenance (TPM) system. The extent to which the effectiveness of the implementation of the TPM system carried out by Pertamina Hulu Rokan Jambi Merang, the author will analyze using the Overall Equipment Effectiveness (OEE) approach to the Amine Circulation Pump (SK 25 P 05 A/B). The formulation of the problem in this research is the application of Total Productifities Maintenance (TPM) on the Amine Circulation Pump (SK 25 P 05 A/B) in the CO2 removal process (Amine System) using the Overall Equipment Effectiveness (OEE) approach with the aim of knowing the level of reliability of the pump. Amine Circulation (SK 25 P 05 A/B) in the CO2 removal process (Amine System) using the Overall Equipment Effectiveness (OEE) approach. The results of this study are the average Overral Equipment Effectiveness value at PT Pertamina Hulu Rokan Jambi Merang on the amine circulation pump engine SK 25 P05 A/B from January-December is 56.68%. Based on the analysis of Overall Equipment Effectiveness, the current maintenance system is not optimal because it is not in accordance with the standards set by JIPM of > 85%.

Optimizing the Power Supply Planned Maintenance System With The Reliability Centered Maintenance (RCM) Method at PT. Pertamina EP Asset 4 Sukowati A Field Eko Prastiyo; Rizky Stighfarrinata; Ardana Putri Farahdiansari
JOSSE: Journal of Social Science and Economics Vol. 1 No. 1 (2022): JOSSE: Journal of Social Science and Economics
Publisher : JOSSE: Journal of Social Science and Economics

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (657.784 KB)

PT.Pertamina EP Asset 4 Sukowati A Field is an industry that never stops 24 hours for the continuity of the Oil and Gas production process. The process must require energy, one of the main ones is electrical energy which is used to supply power to production support equipment/machines. In the PT.Pertamina EP Asset 4 Sukowati A field, there are 3 Gensets, namely Genset 1 (125 KVA), Genset 2 (100 KVA) and Genset 3 (100 KVA) which are used to supply electrical energy. The three generators have a rather old operating age, often have problems with damage to their engine components, and the schedule for generator maintenance is also uncertain. The problem that becomes the object of this research is optimizing the power supply planned maintenance system with the RCM method at PT.Pertamina EP Asset 4 Sukowati A Field and identifying the comparison of power supply maintenance systems before and after using the RCM method. The purpose of this research is to optimize the power supply planned maintenance system with the RCM method at PT. Pertamina EP Asset 4 Sukowati A Field and identify comparisons before and after using the RCM method. The results of this study indicate that Gensets 1, 2, and 3 often experience downtime / failure in operation, because the machine tools are a bit old, as well as machine maintenance that has not been accurate and planned. With these conditions, the company needs the reliability of generator engine maintenance with the RCM method, so that the generator engine gets accurate and planned maintenance, so as to minimize downtime / failure in operation and also the previous generator engine maintenance is less accurate and planned, while maintenance with the RCM method is more efficient. accurate and planned.

PENGABDIAN MAHASISWA UNIGORO MELALUI KKN TEMATIK PENINGKATAN DAYA JUAL KURMA SALAK UMKM MUBAROK SEBAGAI PRODUK UNGGULAN BOJONEGORO Ardana Putri Farahdiansari; Rizky Stighfarrinata; Ahmad Noveldi
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 4 No. 2 (2023): Volume 4 Nomor 2 Tahun 2023
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v4i2.15468

Sebagai agenda tahunan di Universitas Bojonegoro, maka KKN Tematik 2022 menjadi salah satu kegiatan penting dimana mahasiswa mendapat peluang mengabdi secara langsung di masyarakat untuk menerapkan ilmu yan dimiliki. Salah satu kelompok KKN yang mendapatkan lokasi di desa Wedi kecamatan Kapas kabupaten Bojonegoro mendapatkan bahwa terdapat salah satu UMKM di desa Wedi yang memerlukan pendampingan untuk peningkatan daya jual produknya, yaitu Kurma Salak. Kurma Salak sendiri merupakan olahan khas dari Salak Wedi yang merupakan salah satu icon andalan di kabupaten Bojonegoro. Dengan adanya pendampingan yang tepat di beberapa bidang mulai dari bidang legalitas usaha, pembuatan laporan keuangan, branding produk serta digital marketing, maka diharapkan produk Kurma Salak menjadi salah satu produk yang memiliki ciri khas dan keunikan sebagai produk andalan Bojonegoro.

OPTIMASI PARAMETER PROSES 3D PRINTING TERHADAP KUAT TARIK FILAMENT PETG MENGGUNAKAN METODE TAGUCHI Silsa Zakaria; Rizky Stighfarrinata; Amalia Ma'rifatul Maghfiroh
JUSTI (Jurnal Sistem dan Teknik Industri) Vol 3 No 4 (2022): justi
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/justicb.v3i4.6150

3D Printing is the process of making products from a digital design into three-dimensional shapes that can be seen and can be held, and have volume. Where 3D Printer is a technology that has a bright future, even the technology is still growing and supporting humans for technological advancement. 3D Printer Type FDM (Fused Deposition Modelling) is very often used because it is easy to print three-dimensional objects at low cost and also filament material that has been widely available. By using the Taguchi method to find out the optimal process parameters, where finding the larger value is better in the results of the tensile test plot means and S/N ratio using analysis software and manual calculations. Using the SOVOL SV06 brand 3D Printer machine and SUNLU brand PETG filaments, it was found that the Print Speed factor or parameter greatly affects the tensile test strength according to ASTM D638 Type IV standards. Where after tensile tests and data processing both manually and with the help of software, the S/N ratio value was found with a sequence of parameters, namely Print Speed (50 mm/s), Layer Height (0.24 mm), Print Temperature (250 Â°C) and Infill Density (50%).

PERANCANGAN DESAIN CASSING HARDCASE HANDPHONE DENGAN KONSEP KANO MODELING DAN KANSEI ENGINEERING khoiriah, miftakhul; stighfarrinata, Rizky; Abryandoko, Eko Wahyu
JUSTI (Jurnal Sistem dan Teknik Industri) Vol 4 No 4 (2023): justi
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/justicb.v4i4.7987

Persaingan produk menjadi tantangan bagi perusahaan. Kebutuhan pengembangan produk penting dilakukan untuk memenuhi kebutuhan konsumen salah satunya adalah produk hardcase. Teknologi handphone yang berkembang berdampak pada gaya hidup masyarakat. Produk hardcase selain menjadi pelindung handphone pada dekade terakhir bergeser menjadi salah satu kebutuhan gaya hidup. Inovasi produk hardcase menjadi penting untuk meningkatkan pemasaran sesuai kebutuhan konsumen. Tujuan penelitian ini adalah merancang ulang desain produk hardcase untuk meningkatkan daya tarik yang lebih pada konsumen. Metode yang digunakan pada penelitian menggunakan pendekatan kano modeling dan kansei enggineering. Penggunaan kano model difungsikan untuk mengkategorikan kebutuhan konsumen sesuai atribut yang ditentukan berdasarkan seberapa baik produk atau jasa tersebut mampu memuaskan kebutuhan konsumen. sedangkan kansei engginering difungsikan menerjemahkan kebutuhan emosional konsumen terhadap desain yang konkert terhadap produk hardcase. Hasil penelitian menunjukan metode kano modelling menghasilkan perbaikan atribut berdasarkan indikator fungsional dan disfungsional pada variabel pengunaan hardcase memperoleh skor tertinggi dengan nilai 0.72 dan variabel kemasaan mendapatkan skor terendah dengan nilai 0.51, Kemudian dilakukan identifikasi kansei engineering berdasarkan penilaian signifikansi anova, dengan 10 atribut variabel dependent diperoleh 9 atribut variabel dependent menarik,bahan, awet, desain, warna, ukuran, acssesoris, fungsi, daya tahan menghasilkan nilai sig 0.000 sehingga atribut layak dikembangkan.

"Ledre Super" Supply Chain Performance Measurement Using The Supply Chain Operation Reference (SCOR) Method : (Case Study of Home Industry Moro Tresno) Ilmi Nurul Istiqomah; Rizky Stighfarrinata; Ardana Putri Farahdiansari
Journal of Social Science and Economics Vol. 1 No. 1 (2022): Journal of Social Science and Economics
Publisher : Journal of Social Science and Economics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37812/josse.v1i1.540

Supply Chain Management (SCM) is a system that involves the process of producing, storing, shipping, distributing and selling products to meet the demand for these products into the hands of consumers. This research was conducted in a home industry, namely the home industry of Moro Tresno. Moro Tresno's home industry has a variety of products marketed, but researchers only conduct research on super ledre products. This company has a major problem faced by is how to respond to orders from consumers. The company has not been able to fulfill when there is an increase in orders during the holiday season and approaching holidays. From a normal order of 9,900 packs, it can increase up to 80% to 17,820 packs. This supply chain performance measurement uses the SCOR method by applying 4 attributes, namely, reliability, responsiveness, agility, and asset management, and weighted by the pairwise comparison method. The data collection process was carried out by interviewing the home industry owner Moro Tresno because it was believed to be able to provide correct and accurate information. The total value of performance is 95.36. Dimensions that need improvement are reliability and agility. Recommendations for improving the reliability dimension RL.2.3 Accuracy of documentation by making tables neater. Meanwhile, RL.2.4 Perfect condition by analyzing seven tools to find out the cause and follow up on product damage and reliability in delivery. Improvement of agility AG.2.1 Days to meet the increase in production carried out socialization of craftsmen, selecting craftsmen according to performance, recruiting new craftsmen and giving awards to craftsmen.

Analysis of the Implementation of Total Productive Maintenance (TPM) Using Overall Equipment Effectiveness (OEE) : (Case Study of PT. Pertamina Hulu Rokan Jambi Merang) Sudirnanto; Amalia Ma’rifatul Maghfiroh; Rizky Stighfarrinata
Journal of Social Science and Economics Vol. 1 No. 1 (2022): Journal of Social Science and Economics
Publisher : Journal of Social Science and Economics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37812/josse.v1i1.542

Basically, the control of maintenance/maintenance can be determined according to business needs and operating conditions. However, changes may occur and require adjustment from time to time. So every part of the maintenance needs to organize the system effectively. In this regard, it is important for management to pay attention to analyzing the implementation of Total Productive Maintenance (TPM) on maintenance work. At the SKN Plant which is the Central Gas Plant there are several gas processing processes, one of which is the Amine System or CO2 Removal which functions to reduce the level of CO2 contained in gas production. In the Amine System or CO2 removal process there are several equipment to support the process One of these is the Amine Circulation Pump (SK 25 P 05 A/B) which runs continuously alternately unit A and unit B. To maintain the pump's performance, the company performs maintenance by implementing a Total Productive Maintenance (TPM) system. The extent to which the effectiveness of the implementation of the TPM system carried out by Pertamina Hulu Rokan Jambi Merang, the author will analyze using the Overall Equipment Effectiveness (OEE) approach to the Amine Circulation Pump (SK 25 P 05 A/B). The formulation of the problem in this research is the application of Total Productifities Maintenance (TPM) on the Amine Circulation Pump (SK 25 P 05 A/B) in the CO2 removal process (Amine System) using the Overall Equipment Effectiveness (OEE) approach with the aim of knowing the level of reliability of the pump. Amine Circulation (SK 25 P 05 A/B) in the CO2 removal process (Amine System) using the Overall Equipment Effectiveness (OEE) approach. The results of this study are the average Overral Equipment Effectiveness value at PT Pertamina Hulu Rokan Jambi Merang on the amine circulation pump engine SK 25 P05 A/B from January-December is 56.68%. Based on the analysis of Overall Equipment Effectiveness, the current maintenance system is not optimal because it is not in accordance with the standards set by JIPM of > 85%.

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