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All Journal Jurnal Kesehatan Medika Saintika Jurnal Manajemen Informasi dan Administrasi Kesehatan Open Access Indonesian Journal of Medical Reviews Jurnal Ilmiah Kesehatan Masyarakat Jurnal Sains dan Teknologi Student Scientific Creativity Journal Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan Journal of Educational Innovation and Public Health Jurnal Medika Nusantara Medic Nutricia : Jurnal Ilmu Kesehatan Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Quantum Wellness : Jurnal Ilmu Kesehatan Vitamin: Jurnal Ilmu Kesehatan Umum Obat: Jurnal Riset Ilmu Farmasi dan Kesehatan Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Puteri Fannya
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LITERATURE REVIEW GAMBARAN KARAKTERISTIK PASIEN HIV/AIDS DI FASILITAS PELAYANAN KESEHATAN DI INDONESIA Muhammad Arif Sutrasno; Noor Yulia; Nanda Aula Rumana; Puteri Fannya
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol 5, No 1 (2022)
Publisher : Program Studi Perekam Medis & Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v5i1.2159

Abstract

Human Immunodeficiency Virus (HIV) merupakan virus yang menyerang sistem kekebalan tubuh manusia, sehingga manusia yang terinfeksi virus ini tidak dapat melawan berbagai jenis penyakit yang menyerang tubuhnya. Acquired Immune Deficiency Syndrome (AIDS) adalah suatu kumpulan gejala berkurangnya kemampuan pertahanan diri yang disebabkan oleh masuknya HIV dalam tubuh seseorang. Di Indonesia, pada tahun 2019, jumlah kasus baru HIV mencapai 50.282 dengan total kematian akibat AIDS sebanyak 614 jiwa. Penelitian ini bertujuan untuk mengetahui gambaran karakteristik pasien HIV/AIDS di fasilitas pelayanan kesehatan di Indonesia. Penelitian ini menggunakan metode kajian literature review.  Berdasarkan analisis literature review yang telah dilakukan terhadap 15 jurnal, Hasil penelitian menunjukan bahwa gambaran karakteristik pasien HIV/AIDS berdasarkan umur yang paling banyak adalah umur produktif yaitu 25 – 49 tahun, jenis kelamin paling banyak adalah laki – laki, dengan pendidikan terbanyak adalah SMA, pekerjaan terbanyak pegawai swasta dengan status pernikahan ialah menikah, faktor risiko terbesar adalah heteroseksual, dengan jumlah sel CD4≤ 200 sel/mm3 , dan infeksi oportunistik terbanyak adalah kandidiasis. Disarankan agar masyarakat lebih mengetahui karakteristik HIV/AIDS dan melakukan pencegahan terhadap penyebab infeksi HIV/AIDS untuk terhindar dari infeksi HIV/AIDS.
ANALISIS MUTU PELAYANAN PUSKESMAS KOTA PADANG MENGGUNAKAN TEKNIK IMPORTANCE - PERFORMANCE ANALYSIS Puteri Fannya; Delmi Sulastri; Rosfita Rasyid
Jurnal Kesehatan Medika Saintika Vol 9, No 2 (2018): Desember 2018
Publisher : Stikes Syedza Saintika Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (382.42 KB) | DOI: 10.30633/jkms.v9i2.203

Abstract

Salah satu upaya pembangunan kesehatan adalah peningkatan mutu pelayanan Puskesmas. Dua faktor utama yang mempengaruhi mutu pelayanan, yaitu expected service (pelayanan yang diharapkan) dan perceived service (pelayanan yang diterima/ dirasakan). Tujuan penelitian ini adalah untuk menganalisis mutu pelayanan kesehatan di Puskesmas Kota Padang berdasarkan persepsi pasien. Penelitian ini menggunakan metode kombinasi pendekatan kuantitatif dengan teknik Importance – Performance Analysis dan kualitatif menggunakan teknik wawancara mendalam dan focus group discussion (FGD) untuk mengelaborasi hasil yang didapat pada penelitian kuantitatif. Sampel pada penelitian kuantitatif adalah 108 pasien Puskesmas di Kota Padang dan kualitatif pada 26 orang informan. Data dikumpulkan menggunakan kuesioner dan wawancara mendalam. Hasil penelitian kuantitatif menunjukkan terdapat 3 atribut penilaian (1 atribut dimensi bukti fisik dan 2 atribut dimensi kehandalan) yang masuk dalam kuadran A. Artinya, atribut tersebut dianggap sangat penting oleh pasien, namun pihak Puskesmas belum melaksanakan sesuai keinginan / harapan pasien. Hasil penelitian kualitatif diperoleh informasi pasien belum puas terhadap sarana ruang tunggu, tempat parkir, perhatian petugas, dan waktu tunggu pelayanan. Kesimpulan penelitian mutu pelayanan Puskesmas belum memenuhi harapan pasien pada dimensi bukti fisik dan dimensi kehandalan.Kata Kunci : Puskesmas; dimensi mutu; pelayanan; kepentingan; kinerja
TINJAUAN KEPUASAN PASIEN TERHADAP PELAYANAN PETUGAS PENDAFTARAN RAWAT JALAN DI RUMAH SAKIT BHAKTI KARTINI TAHUN 2021 Anisa Dyah Irawati; Puteri Fannya; Laela Indawati; Nanda Aula Rumana
Jurnal Ilmiah Kedokteran dan Kesehatan Vol 1 No 1 (2022): Januari: Jurnal Ilmiah Kedokteran dan Kesehatan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3992.809 KB) | DOI: 10.55606/klinik.v1i1.163

Abstract

Patient satisfaction is the same as the results of the assessment in the form of emotional responses ranging from feelings of pleasure or satisfaction obtained by patients because of the fulfillment of expectations or desires in using or receiving services. The impact of low patient satisfaction on services at outpatient registration is that it can cause a decrease in the quality of hospital services and result in a decrease in patient visits at the hospital. The purpose of this study was to determine the level of patient satisfaction with the services of outpatient registration officers at Bhakti Kartini Hospital. The method used is descriptive quantitative by distributing questionnaires to 106 respondents measured on 5 dimensions of service quality. From these studies it is known that the percentage of satisfaction to the dimensions of reliability 81.1%, responsiveness 84.9%, assurance 84%, empathy 79.2%, and the physical tangibles 82.1%. Thus, it is known that the level of patient satisfaction with the services of outpatient registration officers at Bhakti Kartini Hospital is 83% and those who are dissatisfied are 17%. Based on the results, the level of satisfaction obtained has not yet reached the minimum hospital service standard that has been set by Kepmenkes 129 in 2008 which is at least 90%.
Tingkat Kepuasan Pasien BPJS Di Tempat Pendaftaran Pasien Rawat Jalan Di Rumah Sakit Hermina Bitung Kabupaten Tanggerang Angelina Angelina; Lily Widjaja; Nanda Aula Rumana; Puteri Fannya
Journal of Educational Innovation and Public Health Vol. 2 No. 1 (2024): Januari : Journal of Educational Innovation and Public Health
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/innovation.v2i1.2043

Abstract

Patient satisfaction is a factor that can be used as a reference in determining the success of a service program. Patient satisfaction will arise when it is supported by good quality service. There are five dimensional aspects known as service quality (SERVQUAL), reliability, responsiveness, assurance, empathy, and tangible. These five dimensions influence patient satisfaction. This research aims to provide an overview of the level of satisfaction of outpatient BPJS patients at Hermina Bitung Hospital, Tanggerang Regency in 2023. This research uses a descriptive method with a quantitative approach with the data that has been collected being processed using SPSS (statistical packagen for the social sciences) then the results analyzed by measuring the average percentage for each patient criterion and a sample size of 76 respondents, from this research it can be concluded that patient satisfaction through the reliability dimension is 56.58%, the responsiveness dimension is 55.26%, the assurance dimension was 53.95%, the empathy dimension was 56.58%, while the direct evidence (tangible) was 51.32%. Thus, the researchers concluded that the number of BPJS patients in outpatient registration services was 52.63%. This result still does not reach the minimum service standard set by the Indonesian Ministry of Health in 2008, which is ≥90%.
Tingkat Kepuasan Pasien Terhadap SIANTER (Sistem Informasi Antrian Terintegrasi) di UPTD Puskesmas Kresek Kabupaten Tangerang Fiqih Nurhidayah; Puteri Fannya; Laela Indawati; Dina Sonia
Journal of Educational Innovation and Public Health Vol. 2 No. 1 (2024): Januari : Journal of Educational Innovation and Public Health
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/innovation.v2i1.2094

Abstract

Patient satisfaction is an assessment of whether or not the quality of health services for patients is good. One of the influences on the level of patient satisfaction is the queue, to prevent chaos in the waiting room caused by queues, a queue system is created in a health service. This study aims to determine the level of patient satisfaction with SIANTER (Integrated Queuing Information System) at the Kresek Health Center. The sample in this study amounted to 106 respondents using the Non Probability Sampling technique with the consecutive sampling method. To measure the level of patient satisfaction with the queuing system, the End User Computing Statistics (EUCS) method is used which consists of five dimensions of content, accuracy, format, ease of use, and timeline. The data collection technique used in the study was by filling in the patients themselves with the instrument used was a questionnaire. The results showed that (81.1%) were dissatisfied, and 20 respondents (18.9%) were satisfied. This study concluded that there are still many patients who are dissatisfied with the use of the SIANTER machine (Integrated Queuing Information System) at the Kresek Health Center.
Perbedaan Efektivitas Kuliah Metode Daring dan Metode Luring Pada Mata Kuliah Klasifikasi dan Kodefikasi Penyakit Shafa Aulia Ananda Hermanto; Puteri Fannya; Dina Sonia; Noor Yulia
INSOLOGI: Jurnal Sains dan Teknologi Vol. 2 No. 5 (2023): Oktober 2023
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/insologi.v2i5.2741

Abstract

Online/distance learning is learning that is carried out without face-to-face meetings, or using assistive platforms. Offline or face-to-face learning is a learning system that does not use an internet connection or use a learning assistant platform, in other words students and lecturers meet face to face. This study aims to find out the differences and effectiveness of learning online and offline methods in disease classification and coding courses conducted by Medical Record Students at Esa Unggul University. This study uses a quantitative approach to the research method, namely inferential analysis using the t dependent test instrument. The effectiveness of online learning methods is 33 or 44.0%, and the effectiveness of offline learning methods is 40 or 53.3%. based on the results of the dependent t-test, a significant score of 0.000 was obtained between the effectiveness of online learning and the effectiveness of offline learning. So it can be concluded that there are differences between online learning methods and offline learning methods. So it is advisable to combine learning methods or use hybrid learning methods.
GAMBARAN KEPUASAN PASIEN TERHADAP MUTU PELAYANAN DI BAGIAN PENDAFTARAN PUSKESMAS KECAMATAN PENJARINGAN JAKARTA UTARA DESCRIPTION OF PATIENT SATISFACTION WITH QUALITY IN THE REGISTRATION SECTION OF THE PENJARINGAN DISTRICT HEALTH CENTER Maeimunah, Siti; Noor Yulia; Dina Sonia; Puteri Fannya
Medic Nutricia : Jurnal Ilmu Kesehatan Vol. 5 No. 4 (2024): Medic Nutricia : Jurnal Ilmu Kesehatan
Publisher : Cahaya Ilmu Bangsa Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5455/nutricia.v5i4.5075

Abstract

ABSTRAK Latar Belakang : Kepuasan pasien merupakan tingkat perasaan pasien yang timbul sebagai akibat dari kinerja layanan kesehatan yang diperoleh dibandingkan dengan apa yang diharapkannya. Tujuan penelitian : mengetahui gambaran kepuasan pasien terhadap mutu pelayanan di bagian pendaftaran Puskesmas Kecamatan Penjaringan. Metode penelitian deskriptif dengan pendekatan analisis kuantitatif. Sampel dalam penelitian ini adalah pasien yang melakukan pendaftaran di TPP rawat jalan sebanyak 106 responden. Hasil penelitian : Petugas pendaftaran sudah menjalankan tugasnya sesuai dengan SPO yang berlaku. Karakteristik responden terbanyak Wanita (60%), Usia terbanyak antara 20 – 30 tahun (72%), Pendidikan terbanyak D4/S1 (34%). Hasil kepuasan pada pada dimensi Tangible didapatkan persentase terendah sebesar 15%, sedangkan persentase tertinggi sebesar 49%. Dimensi responsive didapatkan persentase terendah sebesar 12%, sedangkan persentase tertinggi sebesar 54%. Dimensi reliability didapatkan persentase terendah sebesar 12%, sedangkan persentase tertinggi sebesar 47%. Dimensi empathy didapatkan persentase terendah sebesar 7%, sedangkan persentase tertinggi sebesar 44%. Dimensi Assurance didapatkan persentase terendah sebesar 10%, sedangkan persentase tertinggi sebesar 42%. Maka persentase kepuasan pasien didapatkan pada kategori Sangat Memuaskan 32%, Memuaskan 50%, Cukup Memuaskan 15%, Kurang Memuaskan 2%, Tidak Memuaskan 0%. Kesimpulan : Maka didapatkan persentase pada kategori tertinggi yaitu yang menyatakan memuaskan sebesar 50%, sedangkan persentase terendah yaitu yang menyatakan kurang memuaskan sebesar 2%. Saran : Petugas pendaftaran lebih meningkatkan dan memahami dalam melayani dan menyampaikan informasi yang lebih tepat dan jelas. Kata Kunci : Kepuasan Pasien, Mutu Pelayanan, TPP. ABSTRACK Background Patient satisfaction is the level of patient feelings that arise as a result of the performance of health services obtained compared to what they expected. Descriptive research method with a quantitative analysis approach. The sample : in this study was 106 patients who registered at the outpatient TPP. Reserach results: resgistration officers have carried out their duties in accodance with the applicable SPO. Characteristics of most respondents: female (60%). Most aged between 20 – 30 years (72%), most education is D4/S1 (34%). The satisfaction results for the Tangible dimension obtained the lowest percentage of 15%, while the highest percentage was 49%. The lowest percentage obtained for the responsive dimension was 12%, while the highest percentage was 54%. The lowest percentage obtained for the reliability dimension was 12%, while the highest percentage was 47%. The lowest percentage obtained for the empathy dimension was 7%, while the highest percentage was 44%. The Assurance dimension obtained the lowest percentage of 10%, while the highest percentage was 42%. So the percentage of patient satisfaction was obtained in the category Very Satisfactory 32%, Satisfactory 50%, Quite Satisfactory 15%, Unsatisfactory 2%, Unsatisfactory 0%. Conclusion: So the percentage obtained in the highest category is 50% which states it is satisfactory, while the lowest percentage is 2% which states it is unsatisfactory. Suggestion: Registration officers improve and understand more in serving and conveying more precise and clear information. Keyword: patient satisfaction, service quality, TPP.
Gambaran Ketepatan Pengembalian Rekam Medis Rawat Jalan di Klinik Kebidanan dan Kandungan Rumah Sakit Permata Hati Tangerang Ayu Hardianti; Laela Indawati; Nanda Aula Rumana; Puteri Fannya
SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat Vol. 1 No. 4 (2022): Oktober 2022
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sehatmas.v1i4.877

Abstract

In order to obtain a quality medical record unit performance, the administration of medical records must be carried out properly, including the return of medical records. The standard for returning medical records at Permata Hati Hospital is 1x24 hours. Delays in returning medical records can disrupt the quality of medical services and hinder further activities such as coding. The purpose of this study was to obtain an overview of the return of outpatient medical records at Permata Hati Hospital, Tangerang. The method used is descriptive method. The type of research used is quantitative research. Data collection techniques in the form of interviews, observations and checklists. The results of the study on timely return of medical records were 64% and those that were not on time were 36%. Based on the results of this study, it is known that the return of outpatient medical records has not gone well. The delay in returning outpatient medical records was due to the lack of labor at the obstetrics and gynecology clinic so that there was no checking of borrowed medical records with those returned by clinic officers and medical record officers. Delays in medical records because clinic staff still do not understand and lack of socialization of SOPs related to returning outpatient medical records. One of the efforts made is to provide special training for clinic staff regarding the time limit for returning outpatient medical records.
Tinjauan Ketepatan Kode Diagnosa dan External Cause Kecelakaan Lalu Lintas di IGD RSIJ Pondok Kopi Aneu Rosliana; Laela Indawati; Puteri Fannya; Noor Yulia
SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat Vol. 2 No. 3 (2023): Juli 2023
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sehatmas.v2i3.1854

Abstract

Codification is the activity of classifying diseases based on certain criteria. Coding of disease diagnoses according to ICD-10 rules. One form of classification coding is using External Cause, which is a code used to classify the external cause of a disease caused by accidents, injuries, poisoning, burns, or side effects of drugs. This study was conducted at the Emergency Department of the Jakarta Islamic Hospital Pondok Kopi with the aim of the study to determine the percentage of accuracy of diagnosis and external cause codes and identify SPO related to classification coding. This study uses a quantitative descriptive method, with the technique of taking total sampling or saturated samples on 66 medical records for the period July 2022. The results of the research obtained with 66 samples related to traffic accident patients. Obtained the results of the accuracy of 66 appropriate injury diagnosis codes (100%) and 0 inappropriate (0%). The results of the accuracy of the external cause code obtained 66 (0%) external cause codes cannot be assessed because external cause coding activities have not been carried out. Only have SPO specifically for coding diagnoses in general, SPO specifically for external causes is not yet available. Of the 5 inhibiting factors studied, 3 inhibiting factors were obtained that caused the inaccuracy of external cause coding, namely Man, Money, and Material.
Tinjauan Kelengkapan Rekam Medis Rawat Inap di Rumah Sakit Umum Daerah Kembangan Nabilah Khairunisa; Dina Sonia; Puteri Fannya; Noor Yulia
SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat Vol. 2 No. 4 (2023): Oktober 2023
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sehatmas.v2i4.2403

Abstract

The completeness of filling in the medical record can be checked using a documentation audit, one of which is quantitative analysis by reviewing certain parts of the contents of the medical record with the intention of finding deficiencies, especially those related to medical record documentation. The purpose of this study was to get an overview of the completeness of filling out inpatient medical records at the Kembangan Regional General Hospital. This research method uses a descriptive method with a quantitative approach. The population in this study were inpatient medical records at the Kembangan Regional General Hospital with a sample of 89 medical records. Based on the results of calculations using quantitative analysis obtained an average completeness of 82%, the highest completeness is the patient identification component of 87% and the lowest completeness is the important reporting component of 76%. Based on the research that has been done, it can be concluded that filling in the medical record at the Kembangan Regional General Hospital is not complete, this is due to the lack of awareness of health workers to complete filling in the medical record so that it has an impact on incomplete filling in medical record files
Co-Authors Ahmad Rizky Aneu Rosliana Angelina Angelina Anisa Dyah Irawati Armila Astiyana Triadi Aulia, Ni Wayan Riskita Ayu Hardianti Bangga Agung Satrya Daniel Happy Putra Deasy Rosmala Dewi Delmi Sulastri Dina Sonia Diva Angelita Fadia Eka Septiawati Fani Nur Azizah Fathul Baari Fingky Rizki Wulandari Fiqih Nurhidayah Indawati, Laela Izmi Novianita Lily Widjaya M. Fuad Iqbal Maeimunah, Siti Muhamad Al Imran Rangga Putra Muhammad Arif Sutrasno Muhammad Hafiz Zuhri Muniroh Muniroh Nabila Zahara Ramadan Nabilah Khairunisa Noor Yulia Noor Yulia Noviliana, Tiara Putri Rafikasani Putri Syaikhu Risma Ayu Fitriyani Risma Sisni Fadilla Rizky Alfiansyah Rosa Patricia Rosfita Rasyid Shafa Aulia Ananda Hermanto Siswati Syahrul Dwi Ramadhani Widjaja, Lily Wiwik Viatiningsih Yati Maryati