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All Journal Journal Research of Social Science, Economics, and Management Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Anurantha, Jonathan Juniard
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Environmental Science Health Professions Public Health

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The Determinants of COVID-19 Vaccine Acceptance in Sumatra Sidarta, Cindy; Kurniawan, Andree; Lugito, Nata P H; Siregar, Jeremia Imanuel; Sungono, Veli; Heriyanto, Rivaldo Steven; Sieto, Novia Lauren; Halim, Devina Adella; Jodhinata, Claudia; Rizki, Saraswati Anindita; Sinaga, Terry Devita; Marcella, Chintya; Wijovi, Felix; Susanto, Billy; Marcella, Elizabeth; Wibowo, Johan; Anurantha, Jonathan Juniard; Imanuelly, Michelle; Indrawan, Michele; Heryadi, Nadia Khoirunnisa
Kesmas Vol. 17, No. 1
Publisher : UI Scholars Hub

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Abstract

In light of the current coronavirus disease 2019 (COVID-19) vaccination programs being implemented worldwide, this study aimed to evaluate the COVID-19 vaccine acceptance survey in Indonesia conducted by the World Health Organization (WHO), the Ministry of Health of the Republic of Indonesia, the National Immunization Technical Advisory Group (NITAG), and the United Nations Children's Fund (UNICEF), published in November 2020. It was found that Sumatra Island having lower COVID-19 vaccine acceptance rates, with Aceh Province displaying the lowest level of vaccine acceptance. Thus, a cross-sectional study was conducted, and a logistic regression analysis was used to identify the factors affecting COVID-19 vaccine acceptance. Out of 368 respondents who participated in the survey, 143 (38.9%) accepted the vaccine, and 225 (61.1%) refused it. Vaccine safety concerns constituted the most reported reason for refusal (43.6%). This study also found that province of residence and basic immunization status were determinants of COVID-19 vaccine acceptance in Sumatra. Concerns regarding vaccine safety might be the reason for the low level of vaccination in Sumatra. Increased education and encouragement from healthcare professionals and regional authority figures can alleviate public concerns and improve vaccine acceptance.
The Influence of Service Quality (Servqual) on the Satisfaction of BPJS Patients in Indonesian Healthcare Facilities: A Systematic Review Pangaribuan, Novita Yudiana; Vanessa, Vanessa; Anurantha, Jonathan Juniard
Journal Research of Social Science, Economics, and Management Vol. 5 No. 5 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i5.1224

Abstract

The increasing number of BPJS users is not always accompanied by improvements in service quality, leading to varied patient experiences and satisfaction levels. This study aims to analyze and synthesize empirical evidence on the influence of the five SERVQUAL service quality dimensions—reliability, assurance, tangibility, empathy, and responsiveness—on BPJS patient satisfaction in Indonesian health facilities. Therefore, a systematic review is needed to comprehensively examine this influence. This study employs a systematic review method to explore the relationship between health service quality and BPJS patient satisfaction, based on the five service quality dimensions (reliability, assurance, tangibility, empathy, and responsiveness) at facilities such as hospitals and community health centers (Puskesmas). The review was conducted using the Google Scholar database. The five SERVQUAL service quality dimensions (reliability, assurance, tangibility, empathy, and responsiveness) generally show a significant positive relationship with BPJS patient satisfaction in Indonesian health facilities. Although the most influential dimension varies across studies, overall improvements in service quality across all dimensions directly contribute to higher patient satisfaction. Based on the nine studies analyzed, the five SERVQUAL service quality dimensions (reliability, assurance, tangibility, empathy, and responsiveness) generally have a significant relationship with BPJS patient satisfaction.
Co-Authors Andree Kurniawan Halim, Devina Adella Heriyanto, Rivaldo Steven Heryadi, Nadia Khoirunnisa Imanuelly, Michelle Indrawan, Michele Jodhinata, Claudia Johan Wibowo Lugito, Nata P H Marcella, Chintya Marcella, Elizabeth Pangaribuan, Novita Yudiana Rizki, Saraswati Anindita Sidarta, Cindy Sieto, Novia Lauren Sinaga, Terry Devita Siregar, Jeremia Imanuel Susanto, Billy Vanessa Vanessa Veli Sungono Wijovi, Felix