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All Journal Akuntansi'45 EKONOMIKA45 Jurnal Mahasiswa Manajemen dan Akuntansi Journal of Management and Creative Business International Journal of Economics and Management Sciences
Ramansyah Hidayat
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analysis of the Impact of Competency Certification on Improving Hotel Employee Performance in the Priority Tourism Destination Bromo Tengger Semeru (DPP-BTS): (Case Study of Hotel Front Office Clerks) Ramansyah Hidayat; Retno Susanti; Kun Setiono; Sumarno Sumarno; Dwi Nisa; Nyoman Sumitra
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 11 No. 2 (2024): Juni : Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v11i2.2605

Abstract

This research aims to analyze the impact of competency certification in improving the quality of employees in the hotel front office department in the Priority Tourism Destination area of Bromo, Tengger, Semeru (DPP-BTS). In the hotel industry, improving service quality is an important focus to ensure guest satisfaction. In the midst of increasingly fierce competition, competency certification has been identified as a factor that has the potential to strengthen employee qualifications and performance, especially in the front office. The research method was carried out through a case study approach on a number of front office officers in superior hotels. Data collection was carried out through surveys, interviews and observations, to evaluate the level of competency related to certification and its impact on improving the quality of services provided by employees. The analysis's findings demonstrate that competence certification significantly raises the caliber of workers at the hotel front desk division. These findings indicate that employees who have been certified have a greater level of skill, knowledge and understanding of the best principles in providing service to guests, which in turn has a positive impact on guest satisfaction and experience. The implication of this research is that investment in competency certification for front office employees can be considered as an important strategy for hotel management to improve service quality. Practical recommendations include the development of more targeted certification programs, support from management for employee career development, and the integration of certification-related competencies into daily work practices in hotel front office departments. In conclusion, this research emphasizes the important role of competency certification in improving the quality of employees in hotel front offices, as well as offering valuable insights for decision makers in designing human resource development strategies to improve the quality of hotel services.
PENGARUH PELAYANAN PETUGAS KANTOR DEPAN (Front Office Department) KEPADA CUSTOMER TERHADAP TINGKAT HUNIAN KAMAR HOTEL (Room Occupancy) Ramansyah Hidayat; Retno Susanti
AKUNTANSI 45 Vol. 3 No. 2 (2022): Jurnal Ilmiah Akuntansi
Publisher : Fakultas Ekonomi Program Studi Akuntansi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/akuntansi45.v3i2.553

Abstract

Penelitian ini mengkaji bagaimana pengaruh pelayanan staf front office terhadap tamu terhadap tingkat hunian kamar hotel Surabaya XX, agar tamu mendapatkan semua yang telah dijanjikan oleh pihak hotel dan mewujudkan tujuan dari sebuah hotel agar tamu tersebut datang kembali. Dalam hal ini tidak terlepas dari bagaimana petugas memberikan pelayanan kepada tamu baik dari departemen front office maupun departemen lainnya. Penulisan Tugas Akhir ini disajikan secara deskriptif untuk memperoleh gambaran berbagai informasi terkait pemberian pelayanan kepada tamu hotel. Metode pengumpulan data menggunakan dokumentasi, observasi, wawancara dan studi pustaka. Data yang diperoleh dianalisis dan disajikan secara deskriptif. Hasil penelitian menunjukkan bahwa departemen front office hotel Surabaya XX memiliki peran yang signifikan dalam memberikan pelayanan kepada tamu, karena departemen front office berhubungan langsung dengan tamu dan akan memberikan kesan pertama dan terakhir kepada tamu yang datang. Kesimpulan yang dapat diambil adalah staff front office hotel surabaya XX mampu memberikan pelayanan yang terbaik, sehingga tingkat hunian kamar hotel semakin tinggi, staff departemen front office dan departemen lainnya konsisten dalam memberikan yang terbaik melayani. sehingga hotel tidak pernah sepi dan terbukti banyak tamu hotel yang menjadi pelanggan yang sudah berbulan-bulan datang kembali untuk menginap di hotel surabaya XX.
Impact of Employee Selection on Work Productivity: (Case Studi At PT. Prima Alloy Steel Universal Gedangan Sidoarjo) Achmad Daengs GS; Enny Susanti; Rina Dewi; Retno Susanti; Ramansyah Hidayat
International Journal of Economics and Management Sciences Vol. 2 No. 1 (2025): International Journal of Economics and Management Sciences
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijems.v2i1.502

Abstract

Prima Allioy Steel Universal Gedangan is a company operating in the field of steel. Every year this PT carries out selection of new employees. To find out whether the addition of employees will reduce productivity, research is needed entitled "THE INFLUENCE OF EMPLOYEE SELECTION ON WORK PRODUCTIVITY AT PT. PRIMA ALLOY STEEL UNIVERSAL GEDANGAN ". This research data was taken from employee selection data in 2006 and 2007 and actual production data during that year. This data is then processed with regression and correlation analysis as well. From the regression analysis that has been carried out, it can be seen that the more new employees who pass the selection, the more their productivity will decrease. This happens because the coefficient value of new employee acceptance has a negative sign. From the correlation obtained, it can be seen that the relationship between new employee recruitment selection and productivity is 54.8%.
PENGARUH KEPUASAN KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN: Studi Kasus Pada PT. Fiskaria Jaya Suara Surabaya Ratih Tristianingsih; Achmad Daengs GS; Ramansyah Hidayat
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1180.444 KB) | DOI: 10.30640/jumma45.v1i1.210

Abstract

This study aims to determine: (1) The effect of job satisfaction and work environment on the performance of employees of PT. Fiscaria Jaya Suara Surabaya simultaneously, (2) The effect of job satisfaction and work environment on the performance of employees of PT. Fiscaria Jaya Suara Surabaya partially, (3) The influence of job satisfaction and work environment on these variables which have a dominant effect on the performance of employees of PT. Fiscari Jaya Suara Surabaya. This research is a research using a quantitative approach. The subjects of this study were employees of PT. Fiscari Jaya Suara Surabaya. The sample collection used a census sample of 40 people, but only 34 respondents were obtained in this study. The data collection method used interviews before the thesis and in the research process by distributing questionnaires in the form of questionnaires and google forms. Data analysis was carried out in this study using multiple linear regression analysis and multiple determination coefficient analysis. From the results of the analysis using SPSS (Statistical Package for the Social Sciences) shows that job satisfaction and work environment on employee performance have a significant effect simultaneously or partially. And the dominant independent variable on employee performance at PT. Fiscaria Jaya Suara Surabaya is the independent variable of the work environment.
Kompensasi Terhadap Motivasi Kerja Karyawan Pada PT. Insolent Raya Di Surabaya Abdul Aziz Sholeh; Indriana Kristiawati; Achmad Daengs GS; Rina Dewi; Retno Susanti; Ramansyah Hidayat
Journal of Management and Creative Business Vol. 2 No. 1 (2024): Januari : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v2i1.2069

Abstract

The purpose of this research is to analyze the influence of compensation on employee work motivation. The sample consists of  employees of PT. Insolent Raya consisted of 32 respondents using the probability sampling method. The analysis used was validity testing, reliability testing, normality testing, and simple linear regression analysis. The results of this research show that the t test shows that there is a significant influence between the compensation variable (X) on the motivation variable (Y). The constant of 18.054 means that if the value of the compensation variable (X) is equal to 0, then the value of employee work motivation (Y) is 18.054. The compensation variable (X) has a positive regression coefficient. In other words, if the value of compensation (X) increases by 1 unit, then employee work motivation (Y) increases by the value of the regression coefficient or 0.535 times or 53.50%.
PENGARUH PRODUK, PELAYANAN, HARGA DAN LOKASI TERHADAP KEPUASAN KONSUMEN: (Studi Kasus di JW Marriott Hotel Surabaya) Ramansyah Hidayat
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 3 No. 1 (2015): Desember: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (701.484 KB) | DOI: 10.30640/ekonomika45.v3i1.28

Abstract

Hotel is one of commercial accommodation, it’s provide services rooms, foods and beverages for need customers. The competitors is one of hotel owner can be see any other plus facilities to provide customer. The hotel wants to give added value is difference product and service to customer. It’s to do owner hotel because reality that customer not satisfaction product and service, than customer look for other hotel to be customer satisfaction. JW Marriott hotel Surabaya is one five star hotel to give product and quality service excellence to customer. The price is to give JW Marriot hotel Surabaya suitable product and service customer. JW Marriott hotel Surabaya to give special rate promotion and member facilities to customer and repeater guest hotel too. JW Marriott hotel have strategic location because there are centre of city to business, shopping centre, office centre and transportation. The expected outcome of this research is the known of the factors variable product, service, price, and location that affect customer satisfaction on JW Marriot hotel is simultan and parcial.
Co-Authors Abdul Aziz Sholeh Dwi Nisa Enny Susanti GS , Achmad Daengs Kristiawati, Indriana Kun Setiono Nyoman Sumitra Ratih Tristianingsih Retno Susanti Rina Dewi Sumarno Sumarno