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All Journal Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Indonesian Journal of Health Information Management (IJHIM) Indonesian Journal of Health Information Management Services (IJHIMS) Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Miracle Get Journal Sustainable Applied Modification Evidence Community
Antik Pujihastuti
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Public Health Social Sciences

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Journal : Miracle Get Journal

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Case Study of Implementation of Administrative Innovation in Improving the Quality of Health Services Nelwetis; Antik Pujihastuti
Miracle Journal Get Press Vol 1 No 4 (2024): November, 2024
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/mgj.v1i4.85

Abstract

Administrative innovation is crucial for enhancing health service quality. As health systems evolve, effective administration can expedite service delivery, minimize patient wait times, and enhance the accuracy of patient data. In today's society, there are heightened expectations for health service quality, including information accuracy and accessibility. Implementing innovative, technology-driven administrative systems can bolster public trust in healthcare institutions.This study investigates the changes before and after the implementation of such innovations, assessing their effectiveness in addressing common administrative challenges. Employing a qualitative case study methodology with a descriptive approach allows for an in-depth exploration of administrative innovation processes in specific health facilities and their impacts on service quality. Key respondents include health workers—doctors, nurses, and administrative staff—directly involved in these innovations, alongside patients who evaluate their satisfaction with the changes.Findings indicate positive responses from both health workers and patients regarding the innovations. Health workers reported increased efficiency in their tasks, while patients experienced improved service quality. Despite challenges such as the need for training and concerns over data privacy, there is optimism for continued development of these innovations to foster a more modern and efficient healthcare system. Ultimately, an integrated approach to administrative innovation aims to achieve safer, more efficient, and higher-quality health services accessible to all community members.
Evaluation of the Implementation of the Puskesmas Management Information System (SIMPUS) on Primary Health Care Efficiency Khaeriah B; Antik Pujihastuti; Gede Wirabuana Putra
Miracle Journal Get Press Vol 2 No 3 (2025): August, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/mgj.v2i3.169

Abstract

The implementation of health information systems is crucial to enhancing efficiency in primary health care centers, yet systems like the Puskesmas Management Information System (SIMPUS) are not fully optimized in many Indonesian health centers. Ideally, SIMPUS should enable faster, more accurate, and integrated services, but inefficiencies persist. This study evaluated SIMPUS implementation and its effect on service efficiency in several Puskesmas in Padang City, Indonesia. A cross-sectional descriptive quantitative study was conducted using a structured questionnaire based on the Human-Organization-Technology Fit (HOT-Fit) framework and the Technology Acceptance Model (TAM). Eighty health workers with varying roles and SIMPUS usage experience participated. Descriptive statistics assessed respondent characteristics and perceptions of service effectiveness. Results showed that among 40 respondents, 37 (92.5%) who rated SIMPUS highly (score >4.0) also reported high satisfaction with service effectiveness. Chi-Square and simple linear regression analyses found a significant relationship between system perception and service efficiency. Higher perceived efficiency was noted among users with over two years of experience, administrative and medical record staff, and female health workers. These findings highlight the gap between SIMPUS’s potential and actual outcomes, emphasizing the need for technological readiness, continuous training, system updates, and committed leadership to advance digital transformation in primary health care.
Co-Authors Anastasia Septina Ayuk Aji Pratiwi Gede Wirabuana Putra Khaeriah B Nelwetis Noor Lita Sari Nunik Maya Hastuti Resha Adi Pratama Reza Widiantoro Rohmadi sri sugiarsi Trismianto Asmo Sutrisno Utami