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The Effect Of Academic Service Quality On Satisfaction And Loyalty Of Students University Angrian Permana*; M. Havidz Aima; Eny Ariyanto; Adi Nurmahdi
Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Vol 4, No 2 (2020): Jurnal Ecodemica: Jurnal Ekonomi, Manajemen dan Bisnis
Publisher : LPPM Universitas BSI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (350.66 KB) | DOI: 10.31294/jeco.v4i2.7979

Abstract

ABSTRACTThis aims is to determine the factors of academic service quality and analyze the relationship between academic service quality to student satisfaction and loyalty at Bina Bangsa University. This is explanatory research with the population of the students of Bina Bangsa University odd semester, academic year 2018/2019. The research sample uses purposive sampling with a total of 200 respondents. Data were analyzed with the Equation Model Structure (SEM) consisting of measurement models and structural models. It can be concluded that improving the quality of the system will be able to influence student satisfaction but not necessarily be able to increase student loyalty directly. Indirectly through student satisfaction, student loyalty can be increased through the quality of the system. Improving the quality of information both directly and indirectly can affect student satisfaction and loyalty. Quality of service at a tertiary institution becomes very important in increasing student satisfaction and loyalty. Keywords: Satisfaction; Loyalty; Quality of academic services.
How to Determine the Customer Purchase Decision at Kopi Tikum Shop, South Jakarta Ikramina Larasati Hazrati Havidz; Dika Ajy Nugraha; M. Havidz Aima; Hernawati. W. Retno Wiratih
Dinasti International Journal of Management Science Vol. 4 No. 4 (2023): Dinasti International Journal of Management Science (March - April 2023)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v4i4.1718

Abstract

Business development in the digitalization era has an impact on in the business sector. At present time, business sector perceived the impact of intense competition. This competition requires entrepreneurs to act quickly and precisely at present dynamic business competition. Current study aims to determine the effect of product quality (ProQu), Price Suitability (PriSu) and Service quality (ServiQu) on purchasing decisions (PurchDe) at Kopi Tikum, South Jakarta. SEM is the method used to test the hypotheses proposed in the study. The results of this study indicates that ProQu, PriSu, and ServiQu have a positive and significant effect on purchasing decisions. Meanwhile, ProQu, PriSu, and ServiQu simultaneously have effect on PurchDe. Therefore, it is found that the purchase decision of the Kopi Tikum customer occur as the effect given by ProQu, PriSu, and ServiQu. In order to keep the business run, Kopi Tikum is recommended to leverage the product quality. The study may also provide new insight to the practical managerial that runs their business in the field of coffee shop.
THE EFFECT OF WORK-FAMILY CONFLICT AND WORKLOAD ON EMPLOYEE PERFORMANCE MEDIATED BY WORK STRESS ON FEMALE EMPLOYEES WITH FAMILIES IN THE FISCAL POLICY AGENCY Masye Tualai, Marhaeny; M. Havidz Aima
Dinasti International Journal of Management Science Vol. 3 No. 4 (2022): Dinasti International Journal of Management Science (March - April 2022)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v3i4.1135

Abstract

This study aims to analyze the effect of work-family conflict and workload on employee performance mediated by work stress on female employees with families at the Fiscal Policy Agency. The population of this study is 70 people. This research is quantitative research with the analytical method using Structural Equation Model-Partial Least Square (SEM-PLS). The results showed that work-family conflict had a significant effect on work stress; work-family conflict had a significant effect on employee performance; workload had a significant effect on work stress; workload had a significant effect on employee performance; work stress had a significant effect on employee performance; work-family conflict and workload simultaneously have a significant effect on employee performance; work-family conflict, workload and work stress simultaneously have a significant effect on employee performance; work stress significantly mediates work-family conflict on employee performance and work stress significantly mediates the effect of workload on employee performance
THE INFLUENCE OF ORGANIZATIONAL CULTURE AND WORK LIFE BALANCE WORK MOTIVATION AND ITS IMPLICATIONS ON TEACHER PERFORMANCE AT THE TZU CHI LOVE SCHOOL TEACHER CENGKARENG, WEST JAKARTA Yoga Mahardika, Ghana; M. Havidz Aima; Ikramina Larasati H. H
Dinasti International Journal of Management Science Vol. 3 No. 5 (2022): Dinasti International Journal of Management Science (May - June 2022)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v3i5.1220

Abstract

This study aims to analyze the effect of organizational culture and work-life balance on work motivation and their impact on teacher performance. Determining the number of samples using the Slovin formula from a population of 143 obtained as many as 128 samples. This research is a quantitative research using the Structural Equation Model-Partial Least Square (SEM-PLS) research analysis method. The research findings show: (1) organizational culture has a significant positive effect on work motivation and teacher performance; (2) Work life balance has no significant effect on work motivation, but has a positive and significant effect on teacher performance; and (3) work motivation has no significant effect on teacher performance.
THE INFLUENCE OF COMPETENCE, INNOVATION AND ENTREPRENEURSHIP ORIENTATION IN IMPROVING PERFORMANCE OF MSMEs IN SERANG CITY Nuraeni, Neni; M. Havidz Aima; Hernawati W Retno Wiratih
Dinasti International Journal of Digital Business Management Vol. 3 No. 2 (2022): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijdbm.v3i2.1153

Abstract

This study aims to determine the effect of competence, innovation, and entrepreneurial orientation on the performance of MSMEs in the food sector in Serang City. This study uses quantitative methods with a sample size of 70 MSMEs. The sample was taken from the food sector MSME population in Serang City which had been running for at least 2 years. The sampling technique was non-probability sampling with purposive sampling method. The data analysis method used the Structural Equation Model (SEM) with the SmartPLS analysis tool. The results show that competence has a significant effect on MSMEs, innovation has a significant effect on MSMEs, and entrepreneurial orientation has a significant effect on MSME performance and competence, innovation, and entrepreneurial orientation simultaneously have a significant effect on MSME performance.
THE EFFECT OF JOB INSECURITY AND WORK STRESS ON JOB SATISFACTION AND THEIR IMPLICATIONS FOR TURNOVER INTENTION ON PT CIPTAJAYA SEJAHTERA ABADI Anastasia, Nadia; M. Havidz Aima; Hernawati W Retno Wiratih
Dinasti International Journal of Digital Business Management Vol. 3 No. 3 (2022): Dinasti International Journal of Digital Business Management (April - May 2022)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijdbm.v3i3.1167

Abstract

This study aims to find out the effect of job insecurity and work stress on turnover intentions and their implications for job satisfaction in PT Ciptajaya Sejahtera Abadi. This study is a quantitative study with a total of 142 employees. Data collection uses primary and secondary data. Technical data analysis uses path analysis methods (Path Models) with the help of SmartPLS version 3.2.9. From the results of this study showed that job insecurity has a positive and insignificant effect on turnover intentions. Job insecurity has a negative and significant effect on job satisfaction. Work stress negatively and significantly affects turnover intentions. Work stress has a positive and significant effect on job satisfaction. Job satisfaction shows a negative and insignificant effect on turnover intentions.
SWOT Analysis of Human Resource Management with Graduate Competence as an Intervening Variable at the HRDA for Transportation, Technical Implementation Unit, West Sumatra Maritime Polytechnic Syamsyir, Syamsyir; M. Havidz Aima
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 1 (2024): (SIJDB) Siber International Journal of Digital Business (July - September 2024)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i2.70

Abstract

Human resources (HR) are crucial for vocational education institutions like the West Sumatra Maritime Polytechnic to produce competent graduates ready for the maritime industry. However, evidence indicates that the graduates' skills do not meet industry standards. This study aims to analyze human resource management at the West Sumatra Maritime Polytechnic using SWOT analysis. Data collection methods included observation, documentation studies, and interviews. The analysis results show that the West Sumatra Maritime Polytechnic has strengths in experienced instructors and adequate facilities, but it also has weaknesses in ineffective recruitment and training systems. Opportunities arise from government support, partnerships with the industry, and competition with other educational institutions. Considering the SWOT matrix, collaboration with companies is the best strategy to enhance business outcomes.
SIGNIFICANT EFFECT OF LEADERSHIP AND MOTIVATION ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION FACULTY OF ECONOMICS AND BUSINESS DHARMA ANDALAS UNIVERSITY Aziz Syuhaily, Abdul; M. Havidz Aima; Candra Mukhtar
Dinasti International Journal of Education Management And Social Science Vol. 3 No. 5 (2022): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v3i5.1272

Abstract

This study aims to determine the effect of leadership and motivation on employee performance through job satisfaction at the Faculty of Economics and Business, Dharma Andalas University, with a sample of 30 respondents. The data was obtained by conducting a questionnaire, then processed and tested using SmartPLS. The results of the research based on hypothesis testing indicate that (1) Leadership has a positive and significant effect on job satisfaction and on employee performance; (2) Motivation has a positive and significant effect on job satisfaction and on employee performance; (3) Job satisfaction has a positive and significant effect on employee performance and (4) Job satisfaction significantly mediates leadership and work motivation variables on employee performance.
THE INFLUENCE OF ENTREPRENEURSHIP EDUCATION AND SCHOOL ENVIRONMENT ON ENTREPRENEURIAL INTERESTS OF STUDENTS AT SMKN 7 KAB. TANGERANG Sugoni, Sugoni; M. Havidz Aima; Ikramina Larasati Hazrati Havidz
Dinasti International Journal of Education Management And Social Science Vol. 3 No. 6 (2022): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v3i6.1349

Abstract

The purpose of this research is to reveal and explain: (1) the effect of entrepreneurship education on interest in entrepreneurship, (2) the influence of the school environment on interest in entrepreneurship, and (3) the simultaneous influence of entrepreneurship education and school environment on interest in entrepreneurship. This research is a quantitative description using data collection techniques filling out a questionnaire. The population in this case is students of SMKN 7 Tangerang Regency with a sample of 87 respondents obtained from sample measurements using Slovin theory and data analysis methods using SEM PLS. The results of the study revealed that: (1) entrepreneurship education had no significant effect on interest in entrepreneurship, (2) school environment had a significant effect on interest in entrepreneurship, and (3) simultaneously entrepreneurship education and school environment had a significant effect on interest in entrepreneurship. Based on the correlation matrix analysis between dimensions, the highest correlation is the physical dimension and the non-physical dimension, therefore to increase interest in entrepreneurship is to improve the dimensions of growing awareness because it is a lever factor, can increase the value of entrepreneurial desire which in the end will significantly increase interest entrepreneurship.
The Model of Environment Gradation: Environment Awareness Mediates Low Society Economic, Negative Attitude, and Community Culture M. Havidz Aima; Ridwansyah
Indonesian Journal of Research and Service Studies Vol. 1 No. 9 (2024): Indonesian Journal of Research and Service Studies
Publisher : Jujurnal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/20399f39

Abstract

This article develops and qualitatively examines a conceptual model of environment gradation—defined as patterned differences in environmental quality, resilience, and stewardship across neighborhoods and communities—by theorizing how environmental awareness mediates three antecedent conditions: low socioeconomic circumstances (hereafter “low society economic”), negative environmental attitudes, and community culture. We synthesize recent literature (last five years) and present an interpretive, multi-site qualitative design to illuminate mechanisms through which awareness translates structural disadvantage and cultural scripts into situated practices. The study integrates perspectives from value–belief–norm (VBN) theory, social cognitive theory, and environmental justice scholarship to explain when and how awareness facilitates (or fails to facilitate) pro-environmental behavior under constraint. A comparative thematic analysis, supported by interviews, focus groups, walk-along observations, and document review, identifies four cross-cutting pathways—knowledge gaps, risk salience, social identity and norms, and structural friction—through which environmental awareness either amplifies or buffers the effects of economic precarity, apathy/fatalism, and local cultural logics. We contribute: (1) a definition and operationalization of environment gradation at community scale; (2) a mediated model that clarifies the role of awareness amid resource scarcity; and (3) actionable implications for municipal programs that combine economic relief, culturally grounded communication, and community-led stewardship. We conclude with a 15-study synthesis table (2019–2025) and recommendations for future mixed-methods testing of the proposed pathways.