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All Journal International Journal of Public Health Science (IJPHS) Jurnal Kesehatan Qamarul Huda
Lalu, Sulaiman
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Health Professions Nursing Public Health

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Satisfaction with health services received by patients in regional hospitals using SERVQUAL Aniharyati, Aniharyati; Haris, Abdul; Lalu, Sulaiman; Saimi, Saimi; Menap, Menap; Sastrawan, Sastrawan
International Journal of Public Health Science (IJPHS) Vol 14, No 3: September 2025
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v14i3.25961

Abstract

The concept of patient satisfaction, which has historically been overlooked and undervalued, is gaining importance. We aimed to investigate patient satisfaction with health services at the hospital. This cross-sectional study was conducted between January and June 2024. The study was conducted at Bima City Regional Hospital, NTB, Indonesia. The sample obtained was 437. The level of satisfaction was measured using 19 questions. Chi-square test and logistic regression were used in this study. The highest opportunity for reliability and responsiveness was found in patients aged 20–29 with OR and CI values of 1.97 (1.65–2.98) and 1.76 (1.03–2.09), respectively. For the tangibles dimension, the highest opportunity was in the age of 40-49 with OR and CI values of 1.98 (2.03–4.37). The highest OR (CI) values for each employed status namely 0.96 (0.77–1.21), 0.89 (0.67–1.18), 0.76 (0.41–1.40), 0.79 (0.51–1.70), and 0.92 (0.72–1.23). Meanwhile, at the level of education, respondents with university education had the highest opportunity value in all dimensions, with OR and Ci values of 0.84 (0.58–1.34), 1.42 (0.78–2.51), 0.51 (0.19–1.56), 0.59 (0.22–1.67), 1.45 (0.82–2.87). In conclusion, patient satisfaction with health services was influenced by age, employment status, and provider friendliness.
The application of the Dhiana Setyorini Score Card in early detection of the risk of preeclampsia Syaiful, Syaiful; Nurwahidah, Nurwahidah; Lalu, Sulaiman
International Journal of Public Health Science (IJPHS) Vol 14, No 3: September 2025
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v14i3.25375

Abstract

Preeclampsia pregnancy complications can negatively impact the fetal in the womb, potentially leading to delayed or non-developmental growth. This study aimed to determine the effect of the application of the Dhiana Setyorini Score Card on the early detection of preeclampsia risk. The study employed a quasi-experimental design, with an intervention group receiving the Dhiana Setyorini Score Card and a control group receiving counselling on preeclampsia. The study utilized purposive sampling with 100 cadres divided into two groups, focusing on four health centers in Bima, Indonesia, and analyzed using the Mann-Whitney test. Knowledge in the intervention group increased significantly in both knowledge and ability categories. However, in the control group, knowledge and ability did not differ significantly. The application of the Dhiana Setyorini Score Card in the intervention group was better than counselling conducted by the health center for the early detection of preeclampsia. There was a significant difference between the levels of knowledge and ability in the intervention group (p<0.005). In conclusion, the application of the Dhiana Setyorini Score Card is more effective in increasing knowledge and the ability to detect preeclampsia early than the counselling method conducted by a health center.
Perbedaan Persepsi Pasien Tentang Mutu Pelayanan Sebelum dan Sesudah Akreditasi di Puskemas Praya Kabupaten Lombok Tengah Lalu, Sulaiman; Sastrawan, Sastrawan; Sani, Sulwiyatul Kamariyah; Tasim, Muslim
Jurnal Kesehatan Qamarul Huda Vol. 9 No. 1 (2021): Juni 2021
Publisher : Universitas Qamarul Huda Badaruddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37824/jkqh.v9i1.2021.241

Abstract

Akreditasi merupakan suatu upaya pemerintah untuk menjamin mutu pelayanan dalam hal ini yaitu pelayanan kesehatan. Pelayanan yang berkualitas bilamana pelayanan tersebut dapat memenuhi kebutuhan dan harapan pelanggan. Tidak hanya sampai disitu, pelayanan kesehatan yang berkualitas harus mampu mencegah terjadinya mal praktek (adverse event). Tujuan penelitian ini adalah untuk mengetahui apakah ada perbedaan persepsi pasien rawat jalan terhadap perbedaan mutu pelayaanan sebelum dan sesudah kegiatan akreditasi di Puskesmas Praya Kabupaten Lombok Tengah. Metode penelitian ini menggunakan metode kualitatif deskriptif dengan partisipan utama adalah pasien rawat jalan yang pernah berobat sebelum maupun sesudah akreditasi. Sedangkan partisipan (sasaran) antara adalah kepala dan para petugas yang ada di Puskesmas Praya. Hasil penelitian ini menunjukan ada perbedaan persepsi partisipan tentang penampilan fisik dan sarana yang ada di puskemas Praya. Dalam arti bahwa penampilan fisik dan sarana pelayanan yang tersedia jauh lebih baik setelah akreditasi. Kecepatan pelayanan jauh lebih cepat dengan waktu tunggu yang lebih singkat. Selain itu perilaku petugas dalam memberikan pelayanan serta kenyamanan pasien saat berobat jauh lebih baik dari pada sebelum akreditasi. Berdasarkan uraian diatas dapat disimpulkan bahwa mutu pelayanan kesehatan paska akreditasi jauh lebih baik dibandingkan dengan sebelum akreditasi. Diharapkan kepada kepala Puskesmas Praya dan jajarannya untuk mempertahankan mutu pelayanan kesehatan dengan menggunakan prinsip siklus PDCA.
Co-Authors Abdul Haris Aniharyati, Aniharyati Menap NURWAHIDAH NURWAHIDAH Saimi, Saimi Sastrawan, Sastrawan Sulwiyatul K Sani Syaiful . Tasim, Muslim