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All Journal Journal of Law Science LEGAL BRIEF Jurnal Hukum Kaidah: Media Komunikasi dan Informasi Hukum dan Masyarakat Jurnal Derma Pengabdian Dosen Perguruan Tinggi (Jurnal DEPUTI) Jurnal Pengabdian Masyarakat Bangsa Jaksa: Jurnal Kajian Ilmu Hukum Dan Politik
Amalia, Apri
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Journal : Journal of Law Science

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Consumer Protection Againts Innappropriate Online Goods Purchases Reviewed From The Civil Code and Consumer Protection Law Turnip, Johannes Mangapul; Amalia, Apri
Journal of Law Science Vol. 6 No. 3 (2024): July : Law Science
Publisher : Institute Of computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jls.v6i3.5327

Abstract

Online buying and selling transactions are carried out by some Indonesian people through e-commerce platform whice are a technological development. Online purchasing transactions are carried out to save time and make things easier for buyers. However, there is a phenomenon in online purchases in the form of consumer complaints regarding dissatisfaction with the goods purchased which do not match  the information provided by the seller. The identification of the research problem is how consume law is protected in the civil code and consumer protection law and the responsibility of business actors for consumer losses. The aim of the research is to determine consumer legal protection and the responsibilities of business actors towards consumers. The research uses normative juridical research, a statutory regulation approach and is analysed qualitatively. Consumer protection is regulated in the civil code and consumer protection law number 8 of 1999 which regulates the protection and replacement of goods if the goods received by the consumer do not conform to what was agreed in the sale and purchase transaction. The responbility of business actors for consumer losses is to provide compensation for demage, replacement of goods and/or refunds
Co-Authors Annisa, Nadia Surati indra gunawan purba Jarnawi Hadi Saputra Tanjung Jumiati Jumiati Malika Ramadhani Muhammad Agus Muljanto Putri, Sandi Almirah Saputra, Jarnawi Hadi Sindi, Sindi Sipahutar, Ervina Sari Solly Aryza Syahputra, Daniel Syamsiar, Syamsiar Tanjung, Irwansyah Turnip, Johannes Mangapul Yousif, Zarieva