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All Journal Jurnal Ilmiah Mahasiswa FEB BENTANG : Jurnal Teoritis dan Terapan Bidang Rekayasa Sipil DIKEMAS (Jurnal Pengabdian Kepada Masyarakat) Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Epicheirisi : Jurnal Manajemen, Administrasi, Pemasaran dan Kesekretariatan Journal of International Multidisciplinary Research International Journal of Entrepreneurship and Tourism
Aminudin Azis
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Arts Humanities Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Social Sciences Transportation Other

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Perceived Information Quality of an AI-Powered Chatbot: The Case of Sabrina at Bank BRI Onny Amelya; Aminudin Azis; Niza Nurmalasari
International Journal of Entrepreneurship and Tourism Vol. 2 No. 2 (2025): IJENT sesion 4th 2025
Publisher : Tourism Department, State Polytechnic of Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57203/ijent.v2i2.2025.%p

Abstract

The use of Artificial Intelligence (AI)-based chatbot technology has transformed customer service by enabling efficient and interactive digital communication. Chatbot Sabrina, a virtual assistant developed by PT Bank Rakyat Indonesia (Persero) Tbk, is designed to provide banking information and support customer needs. This study explores customer perceptions in Madiun City regarding the information quality delivered by Chatbot Sabrina. Utilizing a quantitative descriptive method, the study applied purposive sampling involving 40 respondents who are active BRI customers and users of Sabrina. Data were analyzed using descriptive statistics, referencing the Information Quality framework by DeLone and McLean, which includes four key dimensions: accuracy, relevance, completeness, and ease of understanding. Results show that most respondents perceive the chatbot’s information quality positively. Specifically, 58% agreed that the information is accurate and unambiguous, 70% found it relevant to their needs, 58% believed it offers complete and structured information, and 65% confirmed that the information is easy to understand. These findings suggest that Chatbot Sabrina effectively meets customer information needs and enhances service experience through reliable and user-friendly digital interactions.
STUDI KESALEHAN SOSIAL MASYARAKATDALAMMEMBAYAR ZAKAT MAAL (Studi Kasus Desa Sumberputih Kecamatan Wajak Kabupaten Malang) Azis, Aminudin
Jurnal Ilmiah Mahasiswa FEB Vol. 2 No. 2
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Zakat merupakan salah rukun islam yang wajib dibayar bagi seoarang muslim yang sudah mampu untuk membayarnya. Zakat merupakan salah satu dari lima nilai instrumental yang strategis dan sangat berpengaruh pada tingkah laku ekonomi manusia dan Zakat, Infaq, dan Sedekah (ZIS) merupakan ibadah yang tidak hanya berhubungan dengan nilai ketuhanan saja namun berkaitan juga dengan hubungan kemanusian yang bernilai sosial (Maliyah ijtimah‘iyyah). Zakat, Infaq, dan Sedekah memiliki manfaat yang sangat penting dan strategis dilihat dari sudut pandang ajaran Islam maupun dari aspek pembangunan kesejahteraan umat. Namun, yang terjadi di masyarakat pemahaman terhadap kewajiban membayar zakat maal dan kesalehan masyarakat dalam membayar zakat maal masih rendah. Hal ini yang terjadi di Desa Sumberputih Kecamatan Wajak Kabupaten Malang. Dimana yang terjadi desa tersebut dalam praktek zakat masih berbeda dengan ajaran islam baik secara syarat maupun rukun dari zakat tersebut. Penelitian ini bertujuan untuk Mengidentifikasi pemahaman masyarakat terhadap kewajiban membayar zakat maal dan menganalisa kesalehan sosial masyarakat dalam membayar zakat maal yang terjadi di Desa Sumberputih Kecamatan Wajak Kabupaten Malang. Metode Penelitian yang digunakan adalah penelitian kualitatif diskriptif dengan pendekatan fenomenologi dan studi kasus. Teknik analisis data yang digunakan adalah dengan cara melalui wawancara, observasi langsung dan dokumentasi. Hasil penelitian ini menunjukkan bahwapemahaman masyarakat tentang zakat maal di Desa Sumberputih Kecamatan Wajak Kabupaten Malang masih belum sesuai dengan syari’at Islam secara keseluruhan baik secara  syarat, rukun, cara penyalurannya serta orang yang berhak menerima dari zakat maal tersebut. Dan kesalehan sosial mayarakat di Desa Sumberputih Kecamatan Wajak Kabupaten Malang, masih rendah karena sebagian masyarakatnya menggangap zakat maal bukan suatu kewajiban seperti halnya zakat fitrah yang dibayar pada waktu bulan puasa. Sedangkan secara hukum praktek zakat maal yang terjadi masih belum sesuai dengan syariat Islam. Kata Kunci : zakat maal, pemahaman masyarakat, kesalehan sosial masyarakat,
ANALISIS EFEKTIFITAS PROGRAM MAGANG UNTUK SINKRONISASI LINK AND MATCH PERGURUAN TINGGI DENGAN DUNIA INDUSTRI (Studi Terhadap Program Magang Mahasiswa Program Studi Administrasi Bisnis Politeknik Negeri Madiun) Lisdiantini, Netty; Azis, Aminudin; Syafitri, Eva Mirza; Thousani, Hifzhan Frima
ECOBISMA (JURNAL EKONOMI, BISNIS DAN MANAJEMEN) Vol 9, No 2 (2022): ECOBISMA
Publisher : Published by the Faculty of Economics and Business, University of Labuhanbatu, North Sumat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/ecobi.v9i2.2491

Abstract

This research was conducted to determine the effectiveness of the internship program for link and match between universities and the industrial world. This study uses a qualitative method based on the assumption that qualitative research emphasizes the nature of naturalism, meaning that the emerging reality becomes the study material in this study so that the object of research and problems regarding the analysis of the effectiveness of the internship program for synchronizing link and match universities with the business world of the industrial world will be disclosed. in detail and depth. Researchers also do not give treatment or treatment to the object, so that the object is left as it is in its original condition. From the results of the study, it can be concluded that the effectiveness of the internship carried out was assessed by the company and the student interns as having been effective, lack of technical skills (computers and operating facilities), soft skills (communication, adaptation, interaction, work discipline) and the need to improve technical skills such as operating computers, English, soft skills such as communication, discipline, ethics and adaptation and interaction.Keywords: link and match, internship, effectiveness
Co-Authors Andi Syamsudin, Andi Eko Darma Fatim Hanenda Putri, Queena Hendrik Kusbandono Hifzhan Frima Thousani, Hifzhan Frima Kusbandono, Hendrik lutvhiana Putri Muzaki Kholifatul Hikmah Netty Lisdiantini Onny Amelya Priyanto Subiyantoro Surya Pratama, Hudha Syafitri, Eva Mirza Syamsiar, Syamsiar Syarifah, Ina