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All Journal JURNAL MANAJEMEN Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business At-Tadbir : jurnal ilmiah manajemen Gorontalo Management Research Jurnal Ilmiah Ekonomi Global Masa Kini JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA) Jurnal Politikom Indonesiana Indonesian Community Service and Empowerment Journal (IComSE) Innovative: Journal Of Social Science Research
Nelly Martini
Universitas Singaperbangsa Karawang
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Ilmiah Ekonomi Global Masa Kini

 1 
Analisis Sistem Antrian di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Karawang Gina Khoirunnisa; Nelly Martini
Jurnal Ilmiah Ekonomi Global Masa Kini Vol 12, No 1
Publisher : Universitas Indo Global Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jiegmk.v12i1.1519

Abstract

This study aims to clarify the phenomenon of the use of service facilities and find the level of optimization of the queuing system and total costs. The queuing system is a process related to waiting for people to get services efficiently. The study was conducted at the birth certificate registration queue system using 2 (two) facilities at the Karawang Regency Population and Civil Registry Office using the multiple lane queue model (M / M / S). the population in this study were visitors who came to the birth certificate registration counter. The data collection time for one month is July 2019 at 10:00 - 11:00 WIB. Based on the results of research, simulations, and discussion it can be concluded that the actual condition queuing system in the Karawang Regency's Population and Civil Registration Service uses 2 (two) lane facility counters, the optimal queuing system at the Karawang Regency's Population and Civil Registration Service uses 3 (three) counter facilities following the M / M / S queuing model. the cost efficiency obtained is Rp. 75,531, - per hour or Rp. 13,897,667 per month with a percentage of 75%. 
Co-Authors Afifah Fauziyyah Agung Cahya Pratama Aries Budiman Arip Solehudin Banuara Nadeak Dede Jajang Suyaman Didit Supriyadi Dion Alan Nugraha Gina Khoirunnisa Haidar Abdul Afif Ira Pebrianti Syamhadi Nur Kholifah Hasan Purti Amelia Dewi Rima Berliana Seia Piantara Siti Fatimah Solehudin Sonny Hersona Uwais Rachman Karomi Yulyana, Eka Zenita Dwi Tiara