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All Journal IPTEK Journal of Proceedings Series CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya Journal of Business & Banking E-Dimas: Jurnal Pengabdian kepada Masyarakat JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen JMM UNRAM (Jurnal Magister Manajemen Universitas Mataram) Ekonomi dan Bisnis MABIS: Manajemen dan Bisnis Jurnal Manajerial IMANENSI: Jurnal Ekonomi, Manajemen dan Akuntansi Islam WIDYA MANAJEMEN Keluwih: Jurnal Sosial dan Humaniora Jurnal Manajemen dan Bisnis Madani
Andajani, Erna
Fakultas Bisnis Dan Ekonomika Jurusan Manajemen Universitas Surabaya
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : iptek journal of proceedings series

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Effect and Consequence e-Customer Satisfaction for e-Commerce Users Patrada, Rolan; Andajani, Erna
IPTEK Journal of Proceedings Series No 1 (2020): The 1st International Conference on Business and Engineering Management (IConBEM)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23546026.y2020i1.8491

Abstract

The 4.0 industrial revolution has changed people's behavior to use everything through technology. This happens also in terms of shopping that can be done by many people through e-commerce. This study aims to examine the effect of online convenience, website design, security, information quality, and e-service quality on e-word of mouth, behavioral intentions, and e-loyalty through e-customer satisfaction respondents who use e-commerce to shop at Indonesia, especially Surabaya. The data used in this study are primary data obtained through distributing questionnaires to 205 respondents who are male and female e-commerce users, who are at least 15 years old, and have conducted transactions in e-commerce at least 5 times in the past year. The sampling technique in this study is non-probability sampling. This research uses a quantitative approach using statistical testing. The test was carried out using the Structural Equation Modeling (SEM) method with the SMART-PLS 3.0 program. The results of this study indicate that only online convenience, security, and information quality have an influence on other dependent variables through e-customer satisfaction, while website design and e-service quality have no effect
The Effects of Mobile Payment Dimensions toward Continuance Intention in Surabaya Sandra Yunita; Erna Andajani
IPTEK Journal of Proceedings Series No 1 (2020): The 1st International Conference on Business and Engineering Management (IConBEM)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23546026.y2020i1.10861

Abstract

The 4.0 industrial revolution allows people to make payments using mobile devices which is called mobile payment. Mobile payment users in Indonesia have enlarged a significant improvement in the last few years. However, the use of mobile payment in Indonesia has not dominated yet. Most of the payments that they use are ATM Transfers, debit cards, and internet banking. These indicate the lack of continuance intention in using a mobile payment. The aim of this study is to examine the effects of mobile payments dimension (mobility, customization, security, reputation), service quality toward continuance intention through trust, and also the effects of trust toward continuance intention through perceived risk. The data used in this study are obtained through a research questionnaire. Respondents in this study were 170 Go-Pay and OVO users domiciled in Surabaya who made transactions with Go-Pay and OVO at least twice in the last few months. The sampling method of this study was non-probability sampling. This study uses a quantitative approach with the Structural Equation Modeling (SEM) method for statistical test. SEM analysis was carried out using the Analysis of Moment Structures (AMOS). The results of this study indicate that mobility and security have a significant positive effect on trust. On the other hand customization, reputation, and service quality do not affect trust. Trust has a significant positive effect on continuance intention and perceived risk. Meanwhile, the perceived risk made a significant negative effect on continuance intention.
Co-Authors Adi Prasetyo Tedjakusuma Adrianus Alen Junaidi Amabela Amanda Elisia Ardine Arif Herlambang Auliya Delananda Cindy Priscillia Clara Amelia Kuswandi Endah Asmawati Felix Handani Fitri Novia Widjaja Hazrul Iswadi Ida Fitriani Ika Mutia Lestari Jeffry Andreanto Ferdian Juliani Dyah Trisnawati Liang Rosah Lina Lindya Aqmarina Ghaisani Livia Chessa Lorenzia Merlin Setiawan Mokhamad Favian Rizki Pratama Natasha Naftali Nita Lintang Sekarrini Nurfathan Hasbiy Purwanto Nurul Badriyah Octavianus Adi Wijaya Patrada, Rolan Priskadina Febriati Rizky Ardi Purnama Sahara Muzdalifah Sandra Yunita Shanti Krisawati Nadhilah Shella Dwi Cahyanti Siti Rahayu Siti Rahayu Siti Rahayu Siti Rahayu Stefanus Budy Widjaja Veny Megawati Werner R Murhadi Yayon Pamula Mukti Zunairoh Zunairoh