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All Journal Kinerja Jurnal Hospitality dan Manajemen Jasa Agora Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Procuratio : Jurnal Ilmiah Manajemen Jurnal Manajemen Perhotelan
Marcus Remiasa
Universitas Kristen Petra
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions

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ANALISA E-SERVICE QUALITY TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER E-SATISFACTION SEBAGAI VARIABEL INTERVENING PADA PEMBELIAN ONLINE DI ZALORA INDONESIA Irene Chiquita Kurniawan; Marcus Remiasa
Jurnal Manajemen Perhotelan Vol. 7 No. 2 (2021): SEPTEMBER 2021
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (357.533 KB) | DOI: 10.9744/jmp.7.2.75-83

Abstract

The development of e-commerce is increasing in Indonesia which has caused people to switch to making transactions through e-commerce. This research aims to analyze the effect of e-service quality on repurchase intention through customer e-satisfaction as an intervening variable on online purchases at Zalora Indonesia. This research uses quantitative methods. The sampling technique used was purposive sampling. The respondents of this research are consumers who have made transactions more than once. The data is processed using the structural model equation approach with the Partial Least Square technique. The results of this research indicate that e-service quality affects customer e-satisfaction. Customer e-satisfaction affects repurchase intention and e-service quality. E-service quality influences repurchase intention through customer e-satisfaction. Abstrak Pimpinan perusahaan memiliki tanggung jawab meningkatkan kinerja karyawan dengan meningkatkan keterlibatan karyawan pada pekerjaan. Gaya kepemimpinan yang tepat dinilai akan mampu meningkatkan kinerja karyawan karena menyebabkan karyawan merasa termotivasi. Tujuan penelitian ini adalah menjelaskan pengaruh servant leadership terhadap kinerja karyawan melalui employee engagement pada Restoran Shaburi & Kintan Buffet di Surabaya. Jenis penelitian adalah penelitian kuantitatif, variabel penelitian meliputi: servant leadership, employee engagement, dan kinerja karyawan. Jumlah sampel sebanyak 60 karyawan. Teknik pengumpulan data menggunakan kuesioner. Teknik analisis data menggunakan structural equation model dengan program PLS. Temuan penelitian ini menunjukkan: servant leadership berpengaruh secara langsung terhadap employee engagement, tetapi tidak berpengaruh secara langsung terhadap kinerja karyawan. Employee engagement berpengaruh secara langsung terhadap kinerja karyawan. Employee engagement adalah variabel yang memediasi pengaruh servant leadership terhadap kinerja karyawan.
PERBEDAAN SIKAP DAN PERSEPSI MAHASISWA TERHADAP MINAT KARIR DI INDUSTRI PERHOTELAN DENGAN GENDER SEBAGAI VARIABEL MODERASI Angelina Wiratama Putri; Felicia Fernanda; Marcus Remiasa
Procuratio : Jurnal Ilmiah Manajemen Vol 13 No 1 (2025): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v13i1.4919

Abstract

This research aims to determine the influence of attitudes and perception students on students' career interests in hotel industry, with gender as a moderating variable. Researchers conducted a survey of 105 to Petra Christian Uni-versity student respondents using quantitative methods and processed the data using the PLS application. The re-search results show that student attitudes and perceptions influence career interests, and gender as a moderating variable can strengthen the influence of student attitudes on student career interests, but gender cannot strengthen the influence of student perceptions on student career interests. Penelitian ini bertujuan untuk mengetahui pengaruh sikap dan persepsi mahasiswa terhadap minat berkarir maha-siswa di industri perhotelan dengan gender sebagai variabel moderasi. Peneliti melakukan survey terhadap 105 re-sponden kepada Mahasiswa Universitas Kristen Petra dengan menggunakan metode kuantitatif dan diolah menggunakan aplikasi Smart PLS. Hasil penelitian menunjukan sikap dan persepsi mahasiswa berpengaruh terhadap minat karir dan gender sebagai variabel moderasi dapat memperkuat pengaruh sikap mahasiswa terhadap minat karir mahasiswa namun gender tidak dapat memperkuat pengaruh persepsi mahasiswa terhadap minat karir mahasiswa.
Co-Authors Angelina Wiratama Putri Anthony Steven Pranata Athalia Gracia Cecilia Alvina Soewito Devina Kristanti Wijaya Evelyne Kristianto Felicia Fernanda Gabriella Vendrafstya Helen Wijaya, Helen Irene Chiquita Kurniawan Ivan Andrianto Susilo Jonathan Zinedine Maria Carolina Pudjihardjo, Maria Carolina Michelle Gloria Pudjianto Monika Grace Rania Claudia Sendy Hartanto Shelvy Anggraini Wijaya Stanley Wantojo Terry Sugiharto Venesia Leonita Tandiono