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All Journal ETIKONOMI Jurnal Basicedu Jurnal Studi Jurnalistik Jurnal Manajemen Dakwah Jurnal Basicedu Penamas
Amirudin Amirudin
Syarif Hidayatullah State Islamic University Of Jakarta
Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences

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Pengaruh Penerapan Total Quality Management Terhadap Kepuasan Jamaah Umrah Pada PT. Mustika Kartika Samudera Fellasufah Diniyah; Amirudin Amirudin
Jurnal Manajemen Dakwah Vol. 7 No. 1 (2019)
Publisher : Program Studi Manajemen Dakwah - Fakultas Dakwah dan Ilmu Komunikasi - UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jmd.v7i1.19974

Abstract

The purpose of this study is to study the importance of applying the Total Quality Management Application to the satisfaction of Umrah pilgrims at PT. MustikaKartikaSamudera. The research method used in this research is quantitative, with the sample used in this study were 92 respondents by using purposive sampling method. The results of the study indicate a link between the application of TQM and satisfaction of moderate worshipers. Then, the application of a significant effect on the application of Total Quality Managementis alsorelated to the satisfaction of Umrah pilgrims. The coefficient value is determined at 45.9%.This figure shows that 45.9% satisfaction of pilgrims that occur is influenced by Total Quality Management, and the remaining 54.1% is influenced by other factors.
Mengukur Indeks Kepuasan Nasabah Pada Program Layanan Financial Teknologi Syariah Amirudin Amirudin; Siti Nafsiyah
Jurnal Manajemen Dakwah Vol. 9 No. 1 (2021)
Publisher : Program Studi Manajemen Dakwah - Fakultas Dakwah dan Ilmu Komunikasi - UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jmd.v1i1.24034

Abstract

Fintech or better known as Financial Technology is an innovation in financialservices that is on the rise in Indonesia. The development of Fintech has greatlyinfluenced the community by being given access to financial products makingtransactions more effective and efficient. This study is to determine whetherthere is an effect of the service of PT Ammana Fintek Syariah South Jakartawith customer satisfaction. This study uses a survey, with a purposive samplingtechnique. The number of samples was 63 respondents, while the author's dataanalysis method used the IPA test and the CSI test. The test results show that there is a significant effect between the services of PT Ammana Fintek Syariah South Jakarta and customer satisfaction. Fintech atau lebih dikenal dengan Finansial Teknologi adalah sebuah inovasipada jasa keuangan yang sedang naik daun di Indonesia. PerkembanganFintech banyak mempengaruhi masyarakat dengan diberikan akses produkkeuangan menjadikan transaksi lebih efektif dan efisien. Penelitian ini untukmengetahui apakah ada pengaruh pelayanan PT Ammana Fintek SyariahJakarta Selatan dengan kepuasan nasabah. Penelitian ini menggunakan survei,dengan teknik sampling purposive sampling. Jumlah sampel sebanyak 63responden, sedangkan metode analisis data penulis menggunakan uji IPA danuji CSI. Hasil pengujian menunjukkan bahwa ada pengaruh yang signifikanantara pelayanan PT Ammana Fintek Syariah Jakarta Selatan dengan kepuasannasabah.
PENGARUH KUALITAS PELAYANAN MANASIK HAJI TERHADAP KEPUASAN JAMAAH HAJI DI KBIH AT-TAQWA KOTA TANGERANG Amirudin Amirudin; Renaldi Rio Triantoro
Jurnal Manajemen Dakwah Vol. 10 No. 1 (2022)
Publisher : Program Studi Manajemen Dakwah - Fakultas Dakwah dan Ilmu Komunikasi - UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jmd.v10i1.26079

Abstract

The purpose of this study was to find out the Hajj ritual services at KBIH At-Taqwa Tangerang City in 2019 and to find out how much influence the quality of services provided by KBIH At-Taqwa had on the satisfaction of pilgrims. This study uses a quantitative approach method. The sampling used the Purposive Sampling technique with a standard deviation of 10% which resulted in 56 respondents from the population of Hajj pilgrims at KBIH At-Taqwa in 2019. The results showed that there was a significant relationship between the quality of Hajj ritual services and the satisfaction of the pilgrims shown. with a T value of 2,005. The correlation value is 0.860. The value of the coefficient of determination is 0.740 which shows that 74% of pilgrims' satisfaction has an effect on the quality of service at KBIH At-Taqwa, while the other 26%. how much influence the quality of service provided by KBIH At-Taqwa has on the satisfaction of pilgrims. This study uses a quantitative approach method. The sampling used the Purposive Sampling technique with a standard deviation of 10% which resulted in 56 respondents from the population of Hajj pilgrims at KBIH At-Taqwa in 2019. The results showed that there was a significant relationship between the quality of Hajj ritual services and the satisfaction of the pilgrims shown. with a T value of 2,005. The correlation value is 0.860. The value of the coefficient of determination is 0.740 which indicates that 74% of pilgrims' satisfaction has an effect on the quality of service at KBIH At-Taqwa, while the other 26% is influenced by other variable factors.
PENGARUH CUSTOMER EXPERIENCE DAN COMPLAINT HANDLING TERHADAP LOYALITAS NASABAH BANK SYARIAH INDONESIA (BSI) MELALUI KEPUASAN SEBAGAI VARIABEL INTERVENING amirudin amirudin; syifa khoirunisa
Jurnal Manajemen Dakwah Vol. 12 No. 2 (2024): -
Publisher : Program Studi Manajemen Dakwah - Fakultas Dakwah dan Ilmu Komunikasi - UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jmd.v12i2.40949

Abstract

Loyalitas nasabah memiliki peran penting dalam perkembangan seluruh ekosistem perbankan. Perbangkan syariah di Indonesia sudah semakin meningkat, tetapi belum beroperasional secara optimal dalam sistem teknologi yang seringkali terjadi gangguan jaringan dan menjadi keluhan para nasabah yang akan berdampak pada suatu pengalaman yang dialami ketika bertransaksi serta memicu rasa ketidakpuasan nasabah, maka keluhan-keluhan tersebut harus di handling dengan sebaik mungkin dan pihak perbankan harus selalu mengevaluasi permasalahan, agar tercipta customer experience yang baik dan dapat mepertahankan loyalitas nasabah terhadap bank melalui rasa puas yang nasabah alami saat bertransaksi.  Penelitian ini bertujuan untuk mengukur seberapa pengaruh customer experience dan complaint handling terhadap loyalitas nasabah, serta apakah kepuasan dapat menjadi perantara antar keduanya. Jenis penelitian ini menggunakan metode kuantitatif. Data yang digunakan adalah data primer dengan cara membagikan kuesioner kepada nasabah melalui google form, yakni  populasi dalam penelitian ini adalah seluruh nasabah Bank Syariah Indonesia (BSI) KCP UIN Syarif Hidayatullah, dengan mengambil sampel sebanyak 100 nasabah yang dihitung menggunakan rumus slovin. Penghitungan analisis data menggunakan smartPLS 4. Hasil penelitian menunjukkan bahwa customer experience dan complaint handling berpengaruh signifikan terhadap kepuasan nasabah, lalu customer experience pula berpengaruh signifikan terhadap loyalitas nasabah, melainkan complaint handling tidak berpengaruh terhadap loyalias nasabah.
Co-Authors Awaludin Tjalla Fellasufah Diniyah Maknun, Lu'luil Renaldi Rio Triantoro Richardus Eko Indrajit Siti Nafsiyah Soeprijanto Soeprijanto Sugiharto Suyono Suyono syifa khoirunisa Yosa Yunita