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All Journal Journal Industrial Servicess JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) TEKNOLOGI : Jurnal Ilmiah dan Teknologi Jurnal Optimalisasi Jurnal Riset Jakarta Teknosains : Jurnal Sains,Teknologi dan Informatika Jurnal Lokabmas Kreatif : Loyalitas Kreatifitas Abdi Masyarakat Kreatif DEDIKASI PKM
Agus Nurrokhman
Universitas Pamulang
Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences Transportation

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PENGABDIAN KEPADA MASYARAKAT BAKTI SOSIAL DAN PELATIHAN BUDIDAYA LELE DAN KANGKUNG SKALA RUMAH TANGGA DALAM MASA PANDEMI COVID- 19 Agus Mulyono; Agus Nurrokhman; Agus Witono; Aod Abdul Jawad; Nova Wisnianingsih
Jurnal Lokabmas Kreatif : Loyalitas Kreatifitas Abdi Masyarakat Kreatif Vol. 1 No. 3 (2020): November 2020
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jlkklkk.v1i3.p81-86.7728

Abstract

Kegiatan Pengabdian Kepada Masyarakat ini bertujuan dalam rangka memenuhi kewajiban dalam pelaksanaan Tri Darma Perguruan Tinggi dan untuk meringankan sedikit beban berupa pembagian bingkisan sembako dan pelatihan budidaya lele dan kangkung dalam skala kecil keluarga kepada beberapa keluarga di daerah Desa Sukamulya Kecamatan Cikupa Kabupaten Tangerang yang terkena dampak ekonomi secara langsung akibat wabah Covid-19. Hasil kegiatan PKM menunjukan bahwa permasalahan mitra, dengan adanya pandemic covid 19 yang mengakibatkan mereka tidak mendapatkan penghasilan seperti pedagang kecil, informal, ojol dan supir. Kami berinisiatif membantu program pemerintah dalam meringankan beban masyarakat khususnya masyarakat menengah kebawah yang sangat terpengaruh dengan adanya wabah covid 19 ini, dengan memberikan bantuan sembako sebagai bentuk langsung yang bias dikonsumsi untuk meringankan beban saudara kita yang terkena dampak virus corona Metode kegiatan yang digunakan adalah melakukan kerjasama dengan pengurus RT25 RW09 Mulya Asri 2 Sukamulya Cikupa Tangerang. Sebelum kegiatan dilaksanakan, kami melakukan komunikasi awal dengan pengurus lingkungan setempat yang kemudian dilakukan survei lapangan untuk mengetahui kondisi riil masayarakat dan mengidentifikasi keluarga sasaran dalam pelaksanaan kegiatan PKM. Setelah mendapatkan data keluarga yang memenuhi kriteria sebagai sasaran maka komunikasi lanjutan kepada pengurus lingkungan dalam menetukan waktu pelaksanaan dan teknis kegiatan
Analisis Kualitas Pelayanan Jasa SPA dengan Metode Service Quality (Servqual) dan Teoriya Resheniya Izobreatatlskikh Zadatch (TRIZ) di Aleenahoz Beauty Jakarta: Analysis of SPA Service Quality using Servqual and TRIZ Method at Aleenahoz Beauty Jakarta Nurrokhman, Agus; Trihandayani, Estiningsih; Nurapipah, Azmi
Jurnal Riset Jakarta Vol. 16 No. 1 (2023): Jurnal Riset Jakarta
Publisher : Dewan Riset Daerah (DRD) Provinsi Daerah Khusus Ibukota (DKI) Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37439/jurnaldrd.v16i1.84

Abstract

Penelitian ini dilatarbelakangi oleh keluhan pelanggan atas pelayanan jasa di AleenaHoz Beauty perusahaan yang bergerak di bidang Spa yang melebihi standar yang ditetapkan yaitu sebesar 3%. Tujuan penelitian ini untuk mengetahui tingkat kepuasan pelanggan terhadap kualitas pelayanan Jasa Spa dengan atribut yang masih kurang dari rata-rata nilai Servqual yang kemudian diberi rekomendasi perbaikan dengan metode TRIZ. Penelittian ini menggunakan Metode SERVQUAL dan TRIZ. Hasil penelitian menggunakan perhitungan indeks kepuasan metode Servqual adalah 82,18. Atribut yang masih perlu ditingkatkan kualitas pelayanannya yaitu kecakapan karyawan dalam memahami produk dan menu. Tingkat kualitas layanan yang disediakan masih terdapat yang belum sesuai dengan kepuasan konsumen. Kurangnya pelayanan spa sesuai yang diharapkan, media dan peralatan memadai untuk mendukung kegiatan operasional, ketersediaan sarana dan prasarana baik informasi dan bukti fisik. Rekomendasi yang diberikan dengan metode TRIZ diprioritaskan untuk tugas pada angka prinsip inventif yang keluar lebih dari dua kali, dan memperoleh “Preliminary Counteraction” dengan diorganisirnya keamanan terhadap produk serta kenyamanan konsumen dalam melakukan transaksi sehingga terlihat adanya perubahan.
Pengendalian Risiko Kecelakaan Kerja Menggunakan Metode Job Sefety Analysis Pada Pekerjaan Glass Cleaning Di PT. KSO APS ISS Jawad, Aod Abdul; Nurrokhman, Agus
Jurnal Optimalisasi Vol 10, No 1 (2024): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jopt.v10i01.9209

Abstract

The KSO APS ISS company is one of the cleaning companies in Indonesia which is located in the Tangerang Banten area. In carrying out its work cycle operations, it uses a lot of chemicals, heavy level machines and potentially dangerous B3 materials. During work there are various potential and risk factors that cause work accidents and work-related illnesses. Company performance, especially in terms of work productivity, is often disrupted as a result of ignoring occupational safety and health rules in carrying out work. The aim of this research is to find out what factors cause work accidents and how to prevent or control risks in Glass Cleaning work in order to reduce the occurrence of work accidents. This research uses the Job Safety Analysis method. The Job Safety Analysis method is a way to look at work techniques and find dangers from the design of machines, equipment, materials, climate and work processes needed by workers to do their work. The research design used is qualitative which is used to describe explanations related to hazard identification, risk evaluation and risk control in glass cleaning work. The results of research using the JSA identification method contained no extreme and high risk jobs, 3 medium risk jobs and 5 low risk jobs.
Revving up customer satisfaction: Important Performance Analysis and Customer Satisfaction Index methods in auto repair service evaluation Nurrokhman, Agus; Jawad, Aod Abdul
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.24582

Abstract

A company that repairs automotive vehicles is facing several problems regarding customer satisfaction. The aim of this research is to enhance the quality of services offered to customers. To determine customer dissatisfaction, an analysis of five quality dimensions is conducted: tangibles, reliability, responsiveness, assurance, and empathy. The methods used to improve service quality are Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The IPA method focuses on the level of importance and performance, while the CSI measures consumer satisfaction. The results of the analysis show that the level of consumer satisfaction with services, based on CSI, is 50.30%. According to the IPA method, there are six attributes in Quadrant A that require improvement: the mechanic's ability to respond quickly to customer complaints, timeliness in service, cleanliness and comfort of the facilities provided, providing fast, accurate, and satisfactory service, and the orderly arrangement of vehicle parking areas.
Quality control using the failure mode effect and analysis to reduce defects in PT. NSP Nova Wisnianingsih; Agus Nurrokhman
TEKNOSAINS : Jurnal Sains, Teknologi dan Informatika Vol 12 No 1 (2025): TEKNOSAINS: Jurnal Sains, Teknologi dan Informatika (On Progress)
Publisher : LPPMPK-Sekolah Tinggi Teknologi Muhammadiyah Cileungsi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37373/tekno.v12i1.1290

Abstract

This research is to analyze service quality and customer satisfaction to find out the factors of consumer/customer complaints so that company performance can be improved and improved. This research uses the Servqual method, the company can then find out consumers' perceptions and expectations, while the company's AHP method is able to sort out which criteria are prioritized first to improve service quality so that the hospital becomes better. The results of the research were conducted with a sample of 100 respondents and 20 question items. In calculating the weighted servqual, the priority for improving the quality of service in the Tangiable dimension is the criterion "The company has a clean, comfortable waiting room and air conditioning" with a weighted servqual value of -0.020, Reliability is the criterion "doctor's availability according to schedule" with a weighted servqual value of -0.058 , Responsiveness is the criterion of "officer's thoroughness in providing services" with a weighted servqual value of -0.074, Assurance is the criterion of "guaranteeing timeliness of service" with a weighted servqual value of -0.096, Emphaty is the criterion of "officer's sincerity in handling consumers" with a weighted Servqual value of -0.072. The most satisfactory criterion is the Reliability dimension which has the criteria "fast and uncomplicated service procedures" with a weighted servqual value of -0.010.
Rekayasa Ulang terhadap Pengendalian Kualitas Gulungan Benang Polyester 20s pada Mesin Winding Menggunakan Metode Statistical Quality Control (SQC) dan Failure Mode and Effect Analysis Taufik, Taufik; Nurrokhman, Agus
Jurnal Optimalisasi Vol 11, No 1 (2025): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jopt.v11i1.11566

Abstract

PT. Primayudha Mandirijaya is a manufacturing company operating in the textile sector. Customer satisfaction is the main goal. Therefore, production quality always comes first. However, there are problems in making this happen, namely that there are often defects in spools of 20s polyester, because these defects greatly exceed the production limit set by the company, namely 5% of total production. The aim of this research is to find out directly the problems that occur in the production process, as well as to find out the resolution of problems that occur on winding machines. To make this happen, the Statistical Quality Control (SQC) method is used. To determine the possibility of failure, the Failure Mode and Effect Analysis (FMEA) method is used. SQC is used to control product quality, reduce or prevent product failures, while FMEA is used to identify potential failures in the production process. The results of research using the Statistical Quality Control method, the defect rate of 44.67% in Stitch can be reduced to 43.97% and the defect rate of 36.07% in Swelled Package can be reduced to 29.36%. In the Failure Mode and Effect Analysis method, the factors causing defects are influenced by a lack of attention to components and maintenance on the machine, so the maintenance team is recommended to carry out regular check-ups on the condition of the machine every day. Before repairs were carried out, total defects from January to September reached 68,231.52 or 5.28% of production output. After improvements, the number of defects decreased in October to 6,831.72 or 4.53%. Thus, this research is able to reduce defects in spools of 20s polyester thread by 0.75%.
Co-Authors Abdul Khanif Adi Candra Agus Mulyono Agus Witono Aod Abdul Jawad Esar Agung Laksono Franka Hendra Sukma Jawad, Aod Abdul Jawad, Aod Abdul Nova Wisnianingsih Nova Wisnianngsih Nur Kholis Nurapipah, Azmi Ruspendi Ruspendi Samuel Pardamean Taufik Taufik Trihandayani, Estiningsih Wuguh Pitono Yusuf Purwanto