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Siti Resmi
Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta
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Dampak Pemasaran Digital pada Keputusan Pembelian: Analisis Peran Celebrity Endorser, Content Marketing, dan Online Customer Review di TikTok Shop: Indonesia Marta Sugiyanto, Elvina Adelia; Resmi, Siti; Utami, Alivia Meyrizka
Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa Vol. 6 No. 2 (2025): Oktober
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

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Abstract

Seberapa besar pengaruh celebrity endorser, content marketing, dan online customer review dalam mendorong konsumen membeli produk fashion di TikTok Shop? Penelitian ini menjawab pertanyaan tersebut dengan menganalisis data primer dari 110 responden yang dikumpulkan melalui kuesioner. Menggunakan analisis regresi linear berganda (IBM SPSS Statistic 25), hasil studi menunjukkan bahwa ketiga variabel tersebut tidak hanya memiliki hubungan yang positif, tetapi juga signifikan terhadap keputusan pembelian. Temuan ini penting bagi para pelaku bisnis fashion yang ingin mengoptimalkan strategi pemasaran mereka di TikTok Shop, menunjukkan bahwa kombinasi dari dukungan selebritas, konten yang menarik, dan ulasan positif dapat menjadi kunci keberhasilan.
Pengaruh Kualitas Layanan dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan pada Badan Penyelenggaraan Jaminan Sosial Ketenagakerjaan Gunungkidul Pangesti, Ervina Ninda; Resmi, Siti; Utami, Alivia Meyrizka
Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa Vol. 5 No. 1 (2024): April
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/cb.v5i1.481

Abstract

This research aims to examine the influence of service quality and customer satisfaction on customer loyalty of the Employment Social Security Administration (BPJS) in the Gunungkidul area. Apart from that, this research also examines how customer satisfaction is an intervening variable in the relationship between service quality and customer loyalty. The research sample was collected from 120 respondents who were BPJS Employment Gunungkidul participants who received services in the last 3 months (August-October 2023). Research testing uses regression with the Process Macro v4.3 bootstrapping method. The results are that service quality has a positive effect on customer loyalty and satisfaction, customer satisfaction also has a positive effect on customer loyalty, but customer satisfaction does not mediate the relationship between service quality and customer satisfaction. These results show how service quality and customer satisfaction can increase BPJS Employment customer loyalty. The research contributes to providing empirical evidence to be used as a reference for further research regarding service quality, customer satisfaction and customer loyalty and is expected to provide input, changes and improvements to the company as consideration in making decisions.
Pengaruh Pendukung Selebriti, Citra Merek, dan Kepercayaan Merek terhadap Keputusan Pembelian Produk Somethinc Faudji, Novayanti; Resmi, Siti; Utami, Alivia Meyrizka
Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa Vol. 5 No. 2 (2024): Oktober
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/cb.v5i2.523

Abstract

The purpose of this study was to analyze the influence of celebrity endorsers, brand image, and brand trust on purchasing decisions for Somethinc products. The data used in this study are primary data obtained through Google forms distributed via WhatsApp and Instagram. This study was processed using the IBM SPSS 26 program. Data were analyzed starting from instrument testing using validity and reliability tests, classical assumption tests, model feasibility tests (F tests), hypothesis tests (t tests), and determination tests. The results of this study indicate that the celebrity endorser variable does not affect the purchasing decision for Somethinc products, while the brand image and brand trust variables each have a positive and significant effect on the purchasing decision for Somethinc products. The results of this study are expected to be a recommendation for PT Royal Pesona Indonesia that Somethinc's brand image and brand trust have an influence on consumer purchasing decisions.
Co-Authors Alivia Meyrizka Utami Beni Suhendra Winarso Dian Retnaningdiah, Dian Eri Ayu Rumiyani Faudji, Novayanti Fran Sayekti Indah Kurniawati Kumalasari, Anika Kurniawati, Indah Marta Sugiyanto, Elvina Adelia Muhammad Manar Barmawi Muhammad Roni Indarto Muhammad Roni Indarto Pangesti, Ervina Ninda Resi Anjarwati Reza Widhar Pahlevi Reza Widhar Pahlevi Reza Widhar Pahlevi Setyaningsih, Ririn Suhendra Winarso, Beni Transistari, Ralina Tri Utomo Prasetyo