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ANALYSIS OF COMMUNITY SATISFACTION WITH THE FUNCTION AND QUALITY OF GREEN OPEN SPACEIN PANGKALAN BALAI CITY PARK Rifqi Anugrah; Sugito Sugito
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 8 (2026): Jurnal Riset Multidisiplin Edukasi (Agustus 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i8.2523

Abstract

This study aims to assess community satisfaction with the function and quality of green open space (GOS) at Pangkalan Balai City Park, Banyuasin Regency. A quantitative approach was employed, with data collected through questionnaires administered to park users who were at least 15 years old and had visited the park at least twice within a month. The assessment covered 15 indicators related to facilities, cleanliness, maintenance, safety, accessibility, vegetation, aesthetics, and noise levels. To obtain a comprehensive assessment, the Customer Satisfaction Index (CSI) was used to measure the overall level of community satisfaction, while Importance-Performance Analysis (IPA) was employed to identify attributes requiring priority improvement. The results indicate that the CSI value reached 71.91%, placing overall community satisfaction in the moderately satisfied category. This finding suggests that, although the park has generally fulfilled users’ needs, several aspects still require improvement to better meet community expectations. In particular, the IPA results show that nighttime safety, lighting, cleanliness, waste-bin availability, and toilet facilities are priority areas because they are considered highly important by users but demonstrate relatively low performance. Conversely, vegetation, site accessibility, pedestrian pathways, and landscape aesthetics are perceived positively and should therefore be maintained. Overall, these findings provide an empirical basis for local government and park managers to establish more responsive management strategies by prioritizing improvements in safety, cleanliness, basic facilities, and accessibility while maintaining the park’s existing environmental and aesthetic qualities. Such efforts are expected to strengthen the function of Pangkalan Balai City Park as a safe, comfortable, inclusive, and sustainable public green space.
THE ROLE OF ROAD INFRASTRUCTURE AND THE REACH OF PUBLIC SERVICES ON THE EFFECTIVENESS OF THE KEY HOUR PROGRAM IN THE FRAMEWORK OF SMART GOVERNANCE Wahyu Tri Handoko; Sugito Sugito
Ar-Rasyid: Jurnal Publikasi Penelitian Ilmiah Vol. 2 No. 8 (2026): Ar-Rasyid: Jurnal Publikasi Penelitian Ilmiah (Agustus 2026)
Publisher : PT. Saha Kreasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64788/ar-rasyid.v2i8.475

Abstract

The effectiveness of mobile population administration services is influenced not only by service quality but also by the spatial and infrastructural conditions of the areas served. This study aims to analyze the role of road infrastructure and regional accessibility in supporting the effectiveness and service coverage of the JAM KUNCI Program (Jemput Bola Rekam Kartu Tanda Penduduk Elektronik Langsung Cetak di Tempat) in Talang Kelapa and Tungkal Ilir Districts, Banyuasin Regency. The study employed a descriptive-quantitative approach combined with spatial analysis. Data were collected through surveys, field observations, interviews, and documentation. A total of 100 respondents, consisting of 50 residents from each district, were selected using purposive sampling. Road infrastructure conditions, travel distance, travel time, service coverage, and regional accessibility were analyzed comparatively, while community satisfaction was measured using the Customer Satisfaction Index (CSI). The results reveal substantial differences between the two study areas. Talang Kelapa recorded a higher average road infrastructure score (4.41) than Tungkal Ilir (3.35), while the average accessibility scores were 4.16 and 3.72, respectively. The difference was particularly evident during the rainy season, when road accessibility in Tungkal Ilir received a relatively low score of 2.82, compared with 4.16 in Talang Kelapa. In terms of travel distance, the route from the Banyuasin Regency government center to Talang Kelapa is approximately 29.7 km, requiring about 60 minutes, whereas Tungkal Ilir is approximately 91 km away, with an average travel time of about 180 minutes. Despite these spatial constraints, the JAM KUNCI Program has been implemented across several service locations to bring population administration services closer to communities. Community satisfaction was relatively high, with a CSI of 89.60% in Talang Kelapa, 80.00% in Tungkal Ilir, and 84.80% overall. These findings demonstrate that better road infrastructure and accessibility are associated with greater ease of reaching service locations and higher perceived service effectiveness. Therefore, the implementation of JAM KUNCI requires an adaptive, spatially responsive, and equitable service strategy, particularly for areas characterized by greater travel distances, dispersed settlements, and limited road accessibility.
Co-Authors . Juli . Nurliana A. Ikhsan Karim Aditya Mahatidanar Hidayat Agus Setiawan D. Delima, D. Endang Supriyadi Hedi Saputra Hery Riyanto Ilyas Sadad Irma Yulidasari Lilies Widodjoko M. Firmansyah M. Hambal, M. M.iSA - Mahmud Mahmud Maulana Febramsyah Muhammad Alwan Faradi Rajiman Restu Meihadi Rifqi Anugrah Sep Aan Ansori Sjamsu Iskandar Teguh Santoso Wahyu Tri Handoko Waris Waris Yulfriwini