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All Journal JURNAL EDUCATION AND DEVELOPMENT Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal PhysEdu (PHYSICS EDUCATION)
Febriani Hastini Nasution
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THE IMPACT OF TRANSFORMATIONAL AND AUTHENTIC LEADERSHIP ON ACADEMIC SERVICE QUALITY: A CASE STUDY FROM PADANGSIDIMPUAN, INDONESIA Muhammad Syahril Harahap; Sri Milfayetty; Mariani; Febriani Hastini Nasution
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 5 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i5.3296

Abstract

This study investigates the influence of transformational-authentic leadership on academic service quality in higher education institutions. Integrating the theoretical frameworks of transformational and authentic leadership, this research explores how ethical vision-driven leadership affects dimensions of academic services, particularly from the perspective of staff and faculty. Using a quantitative approach with 250 respondents across three universities in Padangsidimpuan City, North Sumatra, Indonesia data were analyzed using SPSS with descriptive and inferential statistical techniques. Results show that transformational-authentic leadership positively and significantly predicts academic service quality, with authentic relational transparency and authentic individualized consideration emerging as key contributors. The study contributes to leadership and service quality literature by proposing a hybrid leadership model as a strategic lever to elevate institutional service performance.
Co-Authors AA Sudharmawan, AA Arif Rahman Hakim Arifah Pulungan Dedes Asriani Siregar Dwi Aninditya Siregar feronika situmorang Gusni Khoirun Nisa Lia Purnama Sari Lukman Hakim Siregar Mariani mey windah hutabarat Muhammad Syahril Harahap mutiara siagian Niama Resti Harahap Nur Intan Siregar Nurhidaya Fithriyah Nasution Nurul Aminah rini siti suleha Sari Wahyuni Rozi Nasution Seri Asmaidah Siti Annisah Hasibuan Sri Milfayetty yusniari gea