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All Journal Jurnal Komputer Terapan Jurnal Pengabdian Pada Masyarakat DoubleClick : Journal of Computer and Information Technology MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer Jurnal Teknologi Komputer dan Sistem Informasi Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Sistem Informasi dan Informatika (SIMIKA) Jurnal Teknologi dan Sistem Informasi Aptekmas : Jurnal Pengabdian Kepada Masyarakat International Journal of Cyber and IT Service Management (IJCITSM) Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Community: Jurnal Pengabdian Pada Masyarakat JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi)
Lovinta Happy Atrinawati
Institut Teknologi Kalimantan
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Penyusunan Proses Bisnis dan Standar Operasional Prosedur Administrasi Pemerintahan (SOP AP) pada Kelurahan Sepinggan Yulia Dwi Cahyanti; Yuyun Tri Wiranti; Lovinta Happy Atrinawati
JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi) Vol 5, No 3 (2022): JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi)
Publisher : Institut Bakti Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/jtksi.v5i3.1236

Abstract

Kelurahan Sepinggan merupakan perangkat daerah yang paling dekat dan berhubungan langsung dengan masyarakat untuk memberikan pelayanan publik. Namun, pada Kelurahan Sepinggan proses pelayanan dijalankan secara langsung berdasarkan pengalaman, sehingga dapat terjadi kekeliruan. Alur proses juga memakan waktu lebih lama dari ketentuan yang ditetapkan akibat para pegawai menjalankannya dengan tidak ada yang menjadi acuan pedoman. Penelitian ini dilakukan untuk memodelkan proses bisnis dan menyusun SOP AP pada Kelurahan Sepinggan menggunakan BPMN dan flowchart dengan beberapa tahapan mulai dari tahap identifikasi masalah, persiapan dan perencanaan proses bisnis, verifikasi proses bisnis, pengembangan proses bisnis, penilaian kebutuhan dan pengembangan SOP AP, verifikasi SOP AP oleh process owner, serta pengesahan oleh Lurah. Penelitian menghasilkan sebanyak 34 proses bisnis baru, terdiri dari peta proses bisnis level 0, 1 dan 2 yang kemudian diverifikasi sebanyak dua kali untuk perbaikan alur prosesnya. Karena alur proses telah tergambar jelas sesuai model proses bisnis dan hanya perlu menambahkan beberapa informasi, sehingga terdapat 34 SOP AP dengan verifikasi sebanyak satu kali. Proses bisnis dan SOP AP yang telah dibuat dapat menjadi pedoman bagi Kelurahan Sepinggan dalam melakukan aktivitas sehingga pekerjaan bisa berjalan dengan efektif dan efisien. Monitoring dan evaluasi untuk pemodelan ulang proses bisnis dan SOP AP minimal dilakukan setahun sekali dengan mengevaluasi terhadap dokumentasi proses bisnis dan SOP AP Kelurahan Sepinggan, evaluasi berdasarkan renstra baru, perubahan struktur organisasi maupun pembaharuan regulasi.
Perancangan Arsitektur Sistem dan Teknologi Informasi Menggunakan Togaf ADM (Studi Kasus Dinas Perhubungan Kota Balikpapan) Soleh Ardiansyah; Adani Setiorini; Lovinta Happy Atrinawati; Tegar Palyus Fiqar
MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer Vol. 19 No. 1 (2019)
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/matrik.v19i1.481

Abstract

Utilization of information systems or technology in an organization is needed to improve organizational efficiency. This relates to the rapid development of information systems or technology that affect the ongoing business processes. The effectiveness is in the form of aligning business strategy with information system strategy and business transformation. However, the dilemma faced especially in Government agencies such as the Balikpapan City Department of Transportation is how to align business strategies and information systems strategies that will be used so as to achieve organizational goals. Responding to the problem, it is necessary to align between the business needs of the organization and the needs of the application to support the vision and mission to be achieved by the Balikpapan City Department of Transportation. This can be achieved by using the framework of The Open Group Architecture Framework (TOGAF) which provides a detailed method of how to build, manage and implement an enterprise architecture known as the Architecture Development Method (ADM), hereafter referred to as TOGAF ADM. This research produces a mapping of business needs and application needs to support the vision and mission to be achieved through the information systems or technology architecture design including business architecture modeling, information system architecture, and technology architecture on the Balikpapan City Department of Transportation.
Improving Helpdesk Capability in Perum Peruri Through Service Catalog Management Based on ITIL V3 M. Attaqwa Ananta Budi; M. Gilvy Langgawan Putra; Lovinta Happy Atrinawati
International Journal of Cyber ​​and IT Service Management (IJCITSM) Vol. 2 No. 2 (2022): October
Publisher : International Institute for Advanced Science & Technology (IIAST)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ijcitsm.v2i2.106

Abstract

Perusahaan Umum Percetakan Uang Republik Indonesia (PERUM PERURI) is a government entity responsible for the printing and security of coins and bank notes of Bank Indonesia (BI) which is required to implement Good Corporate Governance (GCG). Previous evaluation of information technology governance indicates that PERUM PERURI needs to improve its helpdesk capability in providing IT services to all users. The first thing that needs to be done is developing and maintaining IT service catalogue, which serves as sole source of information regarding all of IT services provided by the IT division. The design of Service Catalog Management uses framework ITIL Version 3 best practice in services. This research uses Design Thinking Approach as a method in implementing a solution that has 5 stages, namely: Empathy, Define, Ideate, Prototype and Test. The implementation of the Design Thinking aims to produce an idea execution that meets user needs through understanding the user's character and providing a helicopter view (Prototype) of the Business Service Catalog so that users can provide experiences and feedback so that they can be a solution to the problems faced by the Business Service Catalog. This research produces two documents from Service Catalog Management, namely: 1). Business Service Catalog;, and 2). Technical Service Catalog. It is hoped that this Service Catalog document will be able to become a complete source of information, knowledge, reference regarding services to service users and service providers in order to minimize problems regarding helpdesk Peruri IT Division.
Co-Authors Adani Setiorini Aditya Putra Pratama Aprizal Kamran Ariyadi Ariyadi Augustine Archi Mariatama Endah Wulandari Gusti Ahmad Fanshuri M Ihsan Alfani Putera, M Ihsan Alfani M. Attaqwa Ananta Budi M. Gilvy Langgawan Putra Muhammad Gilvy Langgawan Putra Natasia, Sri Rahayu Putri Aisyah Adawiyah Rahmat Ramadhan Riyan Benny Sukmara Rizky Arif Nugroho Sayid Esa Tri Buana shoodiqin, dian mart Soleh Ardiansyah Taufiq Zakly Tegar Palyus Fiqar Vinda Daningrum Yulia Dwi Cahyanti Yuyun Tri Wiranti Zakiah Zakiah