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All Journal JURNAL SISTEM INFORMASI Prosiding KOMMIT Applied Information System and Management Journal of Computer Science, Information Technology and Telecommunication Engineering (JCoSITTE) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmiah Teknik Informatika (TEKINFO) Jurnal Esensi Infokom : Jurnal Esensi Sistem Komputer dan Informasi
Sarip Hidayatuloh
Universitas Islam Negeri Syarif Hidayatyullah Jakarta
Religion Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation

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Journal : jurnal sistem informasi

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RANCANG BANGUN i-CRM (INTERACTIVE CUSTOMER RELATIONSHIP MANAGEMENT) UNTUK JASA AGEN PERJALANAN WISATA (Studi Kasus: PT Persada Duta Beliton) Irvan Prastya; Sarip Hidayatuloh; Nidaul Hasanati
STUDIA INFORMATIKA: JURNAL SISTEM INFORMASI Vol 10, No 1 (2017): Studia Informatika: Jurnal Sistem Informasi Vol. 10 No. 1 Februari 2017
Publisher : UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1459.246 KB) | DOI: 10.15408/sijsi.v10i1.7750

Abstract

PT Persada Duta Beliton was established in 1989 in Tanjung Pandan city. The company made the first attempt to sell the airline ticket business, sailing vessel and hotel voucher. The services available at the company are currently less personally focused on customers. This resulted in the company not getting a more optimal valueand less on target. Therefore a business strategy is needed to optimize marketing, sales and service. Based on the research, the company currently does not have a media campaign that directly targeted to its customers and the absence of information storage media in the form of reviews from customers who have booked a tour package to assess the company's performance in order to improve the service is expected also able to provide more services in facilitating customers in interacting with company. The purpose of this research is to design an i-CRM information system at PT Persada Duta Beliton based website that can be used to maintain the company's relationship with the customer. The results to be achieved so that the system can have the function of booking tour packages, chat feature for customers to interact directly to the company in the system, the tour package reviews from customers and the existence of direct promotional media leads to customers as well as personalization to customers such as anniversary remarks include special discounts to customers. Model for system development is Rapid Application System (RAD). In system design is done by using tools Unified Model Language (UML).
SISTEM E-COMMERCE B2C PADA PT. HARAPAN SENTOSA NUSANTARA JAKARTA PUSAT Marhamah Marhamah; Sarip Hidayatuloh; Ari Irawan
STUDIA INFORMATIKA: JURNAL SISTEM INFORMASI Vol 9, No 2 (2016): Studia Informatika: Jurnal Sistem Informasi Vol. 9 No. 2 Oktober 2016
Publisher : UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (512.098 KB) | DOI: 10.15408/sijsi.v9i2.7645

Abstract

PT. Harapan Sentosa Nusantara merupakan perusahaan yang bergerak di bidang perhotelan dan ekspedisi pengiriman barang. Belum adanya sistem informasi yang mampu memasarkan jasa perhotelan, membantu pelanggan untuk menggunakan jasa penginapan dari luar kota, dan sering terjadi kekeliruan dalam pencatatan seperti kesalahan penulisan nota dan transaksi, sehingga sulitnya dibuat laporan. Dengan adanya permasalahan tersebut maka disusunlah satu rancang bangun sistem e-commerce B2C pada PT. Harapan Sentosa Nusantara. Sistem yang dibangun terdiri dari registrasi, pemesanan, pembayaran dan cetak bukti bayar untuk customer, sedangkan untuk internal perusahaan terdiri dari pengelolaan data user, data kamar, pemesanan, pembayaran, pemasukan dan pengeluaran. Metode penelitian yang digunakan terdiri dari metode pengumpulan data (observasi, wawancara dan studi pustaka) dan metode pengembangan sistem Rapid Application Development (RAD) yang bersifat Object Oriented dengan tools Unified Modelling Language (UML). Hasil penelitian yang diharapkan ialah terbentuknya sistem ecommerce yang dapat digunakan oleh PT. Harapan Sentosa Nusantara untuk mengelola administrasi perusahaan hingga menghasilkan laporan pendapatan dan pengeluaran. Dengan terbentuknya sistem e-commerce diharapkan perusahaan PT. Harapan Sentosa Nusantara dapat memasarkan bisnisnya secara lebih luas dan customer dapat melakukan pemesanan dan pembayaran tanpa harus datang ke lokasi secara langsung.
Co-Authors Akhta Adlina Cahyani Ari Irawan Arif Budiman Fahrul Firdaus Fani Setyaningsih Farhan Hidayat Zulfallah G. Gunawan Hani Zakiatul Lutfiana Irvan Prastya Marhamah Marhamah Mochammad Anas Muhammad Asyraf Faiz Kamil Muhammad Fadilah Rusydan Muhammad Rafi Wirawan Muhammad Syahrul Fadillah Musaddad, Ahmad Arif Nadia Setinanda Pratami Naura Zalfayana Nidaul Hasanati Nidaul Hasanati Nursofiana, Siti Rahman, Ikhlasul Aulia Rinda Hesti Kusumaningtyas, Rinda Hesti Siti Nursofiana Suryo Ediyono Yusrina Aziati Yusrina Aziati Zulfallah, Farhan Hidayat Zulfiandri Zulfiandri