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All Journal Jurnal Studi Pemerintahan TINGKAP Oetoesan-Hindia: Telaah Pemikiran Kebangsaan Adabi: Journal Of Public Administration And Business Jurnal Studi Pemerintahan
Muhamad Ali Embi
School of Government, College of Law, Government and International Studies, Universiti Utara Malaysia
Religion Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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 1 
Influence of Public Service Quality in Citizen Satisfaction (Study in Private Hospital Y in Padang, West Sumatra Province) FRINALDI, ALDRI; EMBI, MUHAMAD ALI
Jurnal Studi Pemerintahan Vol 6, No 1 (2015): February 2015
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (764.257 KB) | DOI: 10.18196/jgp.2015.0008

Abstract

The main problem in public service particularly health care service is the public’s increasing demand for better quality of service. Therefore, hospitals as one of the means of health care providers should be  able to increase public satisfaction. This is important to win the trust of patients and/or families of patients who come for treatment. The lack of patients’ satisfaction in the quality of service in hospitals in Indonesia contributes to the Indonesians’ choice of medical treatment abroad. Therefore, the study aims to determine the influence of quality ofservices provided by the hospital toward patients’ satisfaction. This quantitative research surveyed patients in Hospital Y in Padang city using questionnaire as a research instrument. The population is all the patients and/or families of patients who are served in the hospital during the data collection in the month of May to August 2014. A sample of 100 people was selected using accidental sampling. The collected data were analyzed using frequencies, percentages and averages using SPSS  version16 for windows. Simple linear regression analysis technique was used for data analysis. Location of the study was a private hospital located in the city of Padang, West Sumatra Province, which in this research is referred as privatehospital Y. The results of this study indicates that there is a significant relation between the quality of service to the citizen satisfaction with the regression equation Y = 44.967 + 2.612 X with value of correlation (r) = 0.760, and the influence of quality of service to the public satisfaction in 57.8%. Then the results Achievement Level Respondents (TCR) in the quality of public services obtained a value of 74.8% with quite good category and to the satisfaction of the public to the TCR value of 75.3%with quite good category. It shows the quality of care in hospitals Y must be improved in order to obtain an increase in user satisfaction of the people who became his services. Based on the research findings, researchers suggest the hospital’s policy makers to prioritize the presence of doctors, particularly their punctuality during scheduled appointment as listed in the announcement board. Moreover, the patients expect the doctors to provide sufficient time to explain the diagnosis of the patients  based on their examination.KEYWORDS: Quality of Public Services, Public Satisfaction, Private Hospital
TEORI DAN MODEL PENGUKURAN KEPUASAN MASYARAKAT TERHADAP KEBERKESANAN SISTEM PELAYANAN PUBLIK Embi, Muhamad Ali; Widyasari, Rita
TINGKAP Vol 9, No 2 (2013): TINGKAP, Tema: POLITIK, KEBIJAKAN, DAN KOMUNIKASI
Publisher : Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (282.609 KB)

Abstract

The success of service delivery system can be measured by the level of services satisfaction according to community needed and expected. Standards of services delivery is a benchmark used to assess the quality of services delivery as a commitment or a promises from the service provider to the user to provide a quality services. While quality service is prompt, pleasant, does not contains errors, and follow the process and procedures in advance. Therefore, the quality of services does not only determined by the service provider but also the user of the service. Accordingly, this article will discuss theories related to public service and community satisfaction measurement models. Keywords: public service,  qualified service, citizenship satisfaction
Pandangan hidup dan alam pikiran orang melayu Briando, Bobby; Embi, Muhamad Ali
Oetoesan-Hindia: Telaah Pemikiran Kebangsaan Vol 1 No 2 (2019): Oetoesan Hindia: Telaah Pemikiran Kebangsaan
Publisher : Peneleh Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (286.559 KB) | DOI: 10.34199/oh.1.2.2019.003

Abstract

Abstrak Pandangan hidup merupakan sebuah kristalisasi dari nilai-nilai yang dimiliki dan diyakini kebenarannya sehingga menimbulkan tekad untuk mewujudkan sesuatu yang menjadi tujuan akhirnya. Penelitian ini bertujuan untuk memberi visualisasi pandangan hidup Orang Melayu dalam berinteraksi dengan Tuhan, Sesama Hamba, Alam dan Diri Pribadi.Peneliti menggunakan pendekatan Budaya Melayu baik dalam bentuk syair atau gurindam untuk memvisualisasikan kehidupan Orang Melayu. Hasilnya adalah kehidupan Orang Melayu sejatinya selalu menjaga hubungan yang intim dengan Allah SWT, kemudian senantiasa menjaga hubungan harmonis dengan sesama manusia, serta cinta terhadap lingkungan dan menjaga marwah diri secara pribadi. Kata Kunci: Pandangan Hidup; Budaya Melayu; Orang Melayu Abstract Way of life is a crystallization of the values that are owned and believed to be true so that raises the determination to realize something that becomes the final destination. This study aims to provide a visualization of Malay people's way of life in interacting with God, Fellow Servant, Nature and Personal Self. Researchers use the Malay Culture approach in the form of poetry or gurindam to visualize the life of the Malays. The result is that the lives of Malays actually always maintain an intimate relationship with Allah SWT, then always maintain a harmonious relationship with fellow human beings, as well as love the environment and maintain one's self-respect. Keywords: Way of Life; Malayan Culture; Malay People
Literature Evaluation on Optimizing Supervisory Functions in Improving the Performance of Regional Government Bureaucracy Mulia, Rizki Afri; Saputra, Nika; Syamsir, Syamsir; Embi, Muhamad Ali
Adabi : Journal of Public Administration and Business Vol. 11 No. 2 (2024): December 2024
Publisher : STIA Adabiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62066/jpab.v9i2.22

Abstract

This research rigorously examines the pivotal function of supervisory mechanisms in augmenting the performance of regional governmental bureaucracies. Through a comprehensive review of extant literature, this inquiry underscores the critical significance of proficient supervision in fostering accountability, transparency, and operational efficacy within the regional governance framework. The results suggest that although conventional supervisory techniques remain indispensable, incorporating technological innovations and participatory methodologies markedly enhances the effectiveness of oversight frameworks. Nonetheless, the investigation also elucidates that the efficacy of these supervisory functions is profoundly contingent upon contextual variables, including institutional capacity, political endorsement, and local cultural intricacies. The study delineates existing deficiencies within the literature, particularly emphasizing the necessity for a more integrative and contextually pertinent supervisory paradigm that can adjust to the distinctive challenges inherent in local governance. This research enriches the academic discourse by proffering pragmatic recommendations to refine supervisory practices within regional administrations, with the ultimate objective of enhancing public service delivery and bolstering public trust.
Community Participation in Tourism Development at the Macaronis Tourism Attraction, Silabu Beach, Mentawai Islands Saputra, Nika; Syamsir, Syamsir; Embi, Muhamad Ali; Mulia, Rizki Afri
Adabi : Journal of Public Administration and Business Vol 10, No 1 (2023): June 2023
Publisher : STIA Adabiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62066/jpab.v10i1.8

Abstract

This research aims to describe the participation of the Silabu community in tourism development at the Macaronis tourist attraction on Silabu Beach, Mentawai Islands. This type of research is descriptive-qualitative, the research subjects were chosen using purposive sampling, with the criteria for the research subjects being the local government and some members of the community. The techniques and data collection used are literature study and field study. Based on the research results, it was found that the participation of the Silabu community in developing the Macaronis tourist attraction was very instrumental in the establishment of this tourist attraction. Starting with proposing policies and hopes from the community for the development of the Macaronis tourist attraction area. Community participation in the field of facilities and infrastructure is something that has a big influence. The community as a workforce is the spearhead of a job, especially for this tourist spot, which requires quite a lot of energy, hard work, skills, and abilities. The obstacles encountered in developing tourism at the Macaronis Beach Silabu tourist attraction in the Mentawai Islands are that some participants have a top-down participation type or forced participation type, limited accessibility, especially land road access, availability of facilities and infrastructure, especially parking areas and counters in the Macaronis tourist attraction area, as well as limited human resources, both people employed and skills and abilities that still need to be improved, especially in service. Efforts made to overcome obstacles in developing tourism at the Macaronis Beach Silabu tourist attraction in the Mentawai Islands are in terms of community participation motivating each other to participate, in terms of limitations and availability of accessibility, facilities, and infrastructure, the efforts made are that the government continues to negotiate with superiors for an additional budget for improving access and completing facilities and infrastructure at the Macaronis tourist attraction.
Unveiling The Dynamics of Internal and External Management on Public Satisfaction: Insights from Public Service Malls M. Hidayat Panuntun Muslim; Lanin, Dasman; Frinaldi, Aldri; Embi, Muhamad Ali; Saputra, Boni
Jurnal Studi Pemerintahan Vol 15, No 2 (2024): July 2024
Publisher : Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jsp.v15i2.361

Abstract

Every government agency that provides public services to the community must be able to produce quality public services that satisfy the community. It cannot be denied that the manager's duties cannot be separated from community satisfaction. Thus, this research aims to examine how the manager's function influences people's happiness in public service malls in Payakumbuh City, with special emphasis on the manager's internal and external responsibilities. This research uses an associative quantitative approach, supported by primary and secondary data, as well as validated and reliable field data collection questionnaires. Using the Slovin formula to calculate the sample size, 209 respondents were used in the proportional stratified random sampling procedure to obtain the sample size. Next, multiple regression analysis was used to evaluate the data, after previously passing a preparatory test called the classical assumption test. The findings of the analysis show that the role of managers, both internal and external, has been shown to have a major impact on people's satisfaction, sometimes simultaneously. Therefore, public service malls need to consider the various contributions made by managers to increase customer satisfaction.
Co-Authors Aldri Frinaldi Boni Saputra Briando, Bobby Dasman Lanin M. Hidayat Panuntun Muslim Nika Saputra Rizki Afri Mulia Syamsir Syamsir Widyasari, Rita