Garuda - Garba Rujukan Digital

Implementasi E-Purchasing pada Proses Pengadaan Barang dan Jasa Secara Elektronik di Kecamatan Tebet Jakarta Selatan Lenggogeni Amelia Puti Chaidir; Elisa Susanti
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 8 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i8.3539

This research is motivated by indications of problems in the e-purchasing process, such as delays in creating packages in the e-catalogue application, and Goods and Services Procurement Officials (PP) facing difficulties finding items with the types or models that meets the expected specifications due to the limited variety of catalogs in the application. This research aims to understand the implementation of e-purchasing in the process of electronic procurement of goods and services in Tebet District. The research method used in this research is qualitative research with a descriptive approach using data collection techniques through interviews, observation and documentation. To determine the right informants who are experts in their field, this research used a purposive sampling technique. The data analysis techniques used are data reduction, data presentation, drawing conclusions and verification. The analyzed data is then checked for validity using triangulation techniques. The results of the research show that Tebet District has implemented the process of procuring goods and services through e-purchasing in accordance with the theory of the process of procuring goods and services by Siahaya (2016). However, differences were observed in the process of determining the Self-Estimated Price (HPS) and the determination of the type and method of offering.

Implementasi E-Purchasing pada Proses Pengadaan Barang dan Jasa Secara Elektronik di Kecamatan Tebet Jakarta Selatan Lenggogeni Amelia Puti Chaidir; Elisa Susanti
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 8 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i8.3539

This research is motivated by indications of problems in the e-purchasing process, such as delays in creating packages in the e-catalogue application, and Goods and Services Procurement Officials (PP) facing difficulties finding items with the types or models that meets the expected specifications due to the limited variety of catalogs in the application. This research aims to understand the implementation of e-purchasing in the process of electronic procurement of goods and services in Tebet District. The research method used in this research is qualitative research with a descriptive approach using data collection techniques through interviews, observation and documentation. To determine the right informants who are experts in their field, this research used a purposive sampling technique. The data analysis techniques used are data reduction, data presentation, drawing conclusions and verification. The analyzed data is then checked for validity using triangulation techniques. The results of the research show that Tebet District has implemented the process of procuring goods and services through e-purchasing in accordance with the theory of the process of procuring goods and services by Siahaya (2016). However, differences were observed in the process of determining the Self-Estimated Price (HPS) and the determination of the type and method of offering.

Manajemen Strategi dalam Meningkatkan Pendapatan Asli Daerah Provinsi Kepulauan Riau(Studi pada Bea Balik Nama Kendaraan Bermotor (BBN-KB) di Kantor Unit Pelaksana Teknis Daerah Pelayanan Pajak Daerah (UPTD PPD) Kijang) Herlina, Vera; Didik Gunawan Suharto; Elisa Susanti
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 5 (2025): Journal Of Administration and Educational Management (ALIGNMENT)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/8hk45q57

This study aims to analyze management strategies to increase Regional Original Revenue (PAD) in the Riau Islands Province through the Motor Vehicle Transfer Fee (BBN-KB) sector at the Kijang Regional Tax Service Technical Implementation Unit (UPTD PPD). The research method used was a qualitative method with a descriptive approach. Data were obtained through in-depth interviews, observation, and documentation with key informants, including officials and employees of the Riau Islands Province Regional Tax and Retribution Management Agency (BP2RD). The results indicate that the implemented management strategy encompasses four main components: the external environment, the internal environment, strategy formulation, and strategy implementation. External factors such as local government support, cross-agency collaboration, and the use of information technology contributed positively to the increase in PAD revenue from the BBN-KB sector. However, internal constraints remain, such as the limited number of tax assessment officers, which impacts service effectiveness and the length of the tax administration process. The conclusions of this study indicate that the implementation of strategic management at the Kijang PPD UPTD has been effective and in accordance with strategic management principles. However, improvements in human resource quality and strengthening of the digital service system are needed to ensure optimal and sustainable implementation of the strategy. Keywords: Strategic Management, Locally-Owned Revenue, Local Taxes, Kijang PPD UPTD

CUSTOMER LOYALTY IN DIGITAL BANKING: AN INTEGRATED MODEL OF UX, SECURITY, TRUST, AND SATISFACTION Aditya Ramadhan; Dian Masyita; Elisa Susanti
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 1 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18640823

This study examines the integrated influence of User Experience (UX), Digital Security, and Trust on Customer Satisfaction and Customer Loyalty within the BYOND BSI mobile banking application, a digital upgrade from the previous Mobile BSI system. Using a quantitative approach and SEM-PLS analysis on 400 respondents, the findings reveal that UX and Digital Security significantly enhance Trust and Satisfaction, which then strongly drive Customer Loyalty. Although BYOND BSI demonstrates adequate performance in usability and security, the results highlight several critical issues users still encounter, including application efficiency, authentication delays, accessibility challenges, and inconsistent customer support responsiveness. Trust also emerges as an essential psychological mediator linking users’ digital experiences with their loyalty intentions. The model fit results confirm strong predictive accuracy, indicating that the integrated model effectively explains loyalty formation in digital banking. Overall, this study provides empirical evidence that continuous improvements in performance stability, adaptive security, reliability, and service support are required to strengthen long-term customer commitment in the era of digital banking transformation.

Strategi Inventarisasi Aset Tetap oleh Pemerintah Desa Cileles dalam Meningkatkan Transparansi dan Akuntabilitas Pengelolaan Aset Desa Deva Arista Guhaningtias; Elisa Susanti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 9 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i9.8716

This research aims to analyze the implementation of fixed asset inventory by the Village Government of Cileles, Jatinangor Subdistrict, Sumedang Regency, as part of an effort to establish transparent and accountable village asset governance. The main issue addressed in this research is the weakness in asset recording and reporting, particularly related to land, roads, networks, and irrigation assets that remain uncertified or lack recorded value in the Village Asset Inventory Card (Kartu Inventaris Barang/KIB). This study adopts a descriptive qualitative approach with data collected through in-depth interviews, field observations, and document analysis. The analytical framework refers to Kurniati’s (2017) four-stage inventory theory, which includes preparation, implementation, reporting, and follow-up stages. Findings indicate that although the inventory process follows formal procedures, it has not been optimally executed. Key challenges include limited asset legal documentation, lack of technical training for village operators, the absence of a structured follow-up system, and suboptimal use of the SIPADES application as a digital asset management tool. The study recommends strengthening human resource capacity, enhancing data system integration across platforms, and accelerating the asset certification process to support accurate, verifiable data as a foundation for effective village development planning.

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