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All Journal International Journal of Educational Review, Law And Social Sciences (IJERLAS) JURNAL TEKNIK INDUSTRI
Dara Mustika
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LEAN SUPPLY CHAIN UNTUK MENINGKATKAN EFISIENSI SISTEM MANUFAKTUR PADA PT. XYZ Iveline Anne Marie; Dedy Sugiarto; Dara Mustika
JURNAL TEKNIK INDUSTRI Vol. 7 No. 2 (2017): Volume 7 Nomor 2 Juli 2017
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (578.472 KB) | DOI: 10.25105/jti.v7i2.2215

Abstract

There were wastes in the supply chain flow of PT. XYZ which leads to long lead time in the delivery of customer orders. The result is that the company's planned delivery targets are not fulfilled. The objective of this research is to identify waste and cause of waste and to propose improvement to eliminate waste in PT XYZ supply chain so as to reduce lead time and achieve delivery target as an effort to improve company performance with Lean Supply Chain approach. In this research we use VALSAT to minimize waste and non value added activities in supply chain flow. Based on Value Stream Mapping and analysis of waste we proposed improvements that is application of acceptance sampling method on raw material inspection, application of p control chart on assembling process and store warehouse, 2 days battery storage time limit with kanban card proposed and also change of process sequence of lead part casting. Based on the projection, we got the decrease of manufacturing lead time and the increase of process cycle efficiency from 51.47% to 73.69%.
THE INFLUENCE OF PRODUCT DIVERSITY AND CUSTOMER RELATIONSHIP MANAGEMENT ON LOYALTY CUSTOMERS THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE ( Case Study of Bo Cafe & Resto Tebing Tinggi ) Wahyu Ginanjar; Rotua Sri Linda Sitompul; Dara Mustika; Mangasi Sinurat; Rapat Piter Sony
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 4 No. 6 (2024): November
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v4i6.2179

Abstract

management on customer loyalty through customer satisfaction as an intervening variable (case study of Bo Cafe & Resto Tebing Tinggi). The research method used is a quantitative method using the help of Smart PLS version 3.0 which was collected from the results of distributing questionnaires to 96 consumers of Café BO & Resto Tebing Tinggi. The analytical method used in this research is using instrument tests, namely validity and reliability tests. measurement model (outer model), namely validity test, reliability test, then the structural model (inner model) includes: coefficient of determination/r-square (r2), goodness of fit model and hypothesis testing with the t-statistic test and indirect effect test (indirect influence). The results of Smart PLS 3.0 in this research are that Product Diversity has no effect on Customer Satisfaction, Customer Relationship Management has an effect on Customer Satisfaction, Product Diversity has an effect on Customer Loyalty, Customer Relationship Management has an effect on Customer Loyalty, meaning that Customer Satisfaction has no effect on Customer Loyalty, Customer Satisfaction cannot mediate the influence of Product Diversity, Customer Satisfaction cannot mediate the influence of Customer Relationship Management on Customer Loyalty.
Co-Authors Dedy Sugiarto Iveline Anne Marie Mangasi Sinurat Rapat Piter Sony Rotua Sri Linda Sitompul Wahyu Ginanjar