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All Journal TEKMAPRO Journal of Industrial Engineering and Management SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Pengabdian Al-Ikhlas International Journal of Industrial Optimization (IJIO) Nusantara Science and Technology Proceedings Juminten : Jurnal Manajemen Industri dan Teknologi Jurnal Kendali Teknik dan Sains
Endang Pudji Widjajati
Program Studi Teknik Industri Fakultas Teknik Universitas Pembangunan Nasional “Veteran” Jawa Timur
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Nusantara Science and Technology Proceedings

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Design of Ergonomic Work Facilities to Reduce Skuble Muscle Disorders with Quick Exposure Check (QEC) Method in CV. XYZ Endang Pudji Widjajati; Mega Cattleya Prameswari Annissaa Islami; Eko Wahyudi
Nusantara Science and Technology Proceedings 2nd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Work facilities can affect an operator. Unsafe and comfortable work facilities can reduce operator performance and pose a risk of work accidents. CV. XYZ is a business entity engaged in contracting and advertising services. Every day, operators work with non-ideal body positions (bent, sit down) which affects their performance in fulfilling work and causes disturbances in the skeletal muscles of work-related musculoskeletal disorders (WMSDs). It is necessary to review the work facilities for operators. This study aims to design an ergonomic work facility to reduce skeletal muscle disorders at certain work stations based on an evaluation using the Quick Exposure Check (QEC) method. The results showed that the highest average exposure level value was found in the workstation on the raised letter work, which was 71.60%, so it was necessary to make changes to the workstation. The proposal given is in the form of a chair and table design for operators using anthropometric data. The new design is expected to reduce the risk of injury to the operator's work, especially injuries to the skeletal muscles, and improve the performance of the workers themselves.
Assessment of Service Quality in Community Health Center Using Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) Endang Pudji Widjajati; Mega Cattleya Prameswari Anissa Islami
Nusantara Science and Technology Proceedings 3rd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2022.2704

Abstract

The spread of the virus makes the presence of health facilities very important. The public health center must provide health services to improve the health status of the community. Its operation, there are several complaints about the existing facilities at the Kedamean Gresik Health Center, so it is necessary to research the quality of service in that place. The purpose of this study is to analyze the value of service satisfaction and determine the attributes that need to be evaluated to improve services at the public health center. Data was collected by distributing questionnaires to 100 respondents who were patients at the public health center. The data obtained were processed using the Customer Satisfaction Index (CSI) and Importance-Performance Analysis (IPA) methods. The results showed a customer satisfaction index of 70.8% which means that customers at the Kedamean Gresik Health Center are satisfied with the services provided, but it is necessary to make improvements in certain attributes. Based on the results of the analysis of attributes that need to be improved, they consist of A3, B2, B3, C2, C3, and E1 in quadrant B, and service attributes consisting of A2, A4, C1, and D1 in quadrant A.
Co-Authors Adinda Laksmi Pratiwi Ahmad Bayu Laksono Apridio Faiz An Nabil Aulia Rizky Asman Az Zaim Zaky Suwondo Cindy Yogita L Didik Samanhudi Dina Rosidah Dwi Sukma Donoriyanto Eka Nur Inayah Eko Wahyudi Erwan Adi Saputro Farida Pulansari Ichwan Putra Cahyadi Isna Nugraha Livia Eggi Puspita Mega Cattleya Prameswari Anissa Islami Mega Cattleya Prameswari Annissaa Islami Moch Tutuk Safirin Muhammad Firman Ardiansyah Pailan Pailan Rifana Rosyidi Rr. Rochmoeljati Rus Indiyanto Safira Rahmi Putri Sinta Luluk Fuadiya Tranggono Tranggono Widya Amelia Krisnanda Winda Ayu Lestari Yustina Ngatilah Yustina Ngatilah Zenna Rasyid Y