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Johny Revo Elia Tampi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Persepsi Karyawan Tentang Etika Bisnis (Studi Pada PT Angkasa Pura I Bandar Udara Sam Ratulangi) Riane Johnly Pio; Johny Revo Elia Tampi
JOURNAL OF BUSINESS STUDIES Vol 3, No 1 (2018): Vol. 3 No. 1 (2018)
Publisher : Universitas 17 Agustus 1945 Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (879.351 KB)

Abstract

The purpose of this study is to determine employee perceptions of business ethics, ethical implementation and local cultural values by employees. Data were obtained from 92 respondents by using questionnaires at nominal scale, which were analyzed using nonparametric statistics. The results showed that employee perception about business ethics is very good because the majority of respondents gave a positive answer on the indicators tested in the range of numbers 73% to 98%. The implementation of binsis ethics in air transport services company is quite good because of lack of complaints from customers. While the impact of local cultural values on ethical behavior is relatively less visible because the strategy and business policy set from the head office. Therefore, knowledge and understanding of employee business ethics need to be improved, as well as the availability of ethical guidebooks for the implementation of business ethics to be easily realized, and local cultural values need to be integrated with organizational business practices
PENGARUH KOMPENSASI TERHADAP KINERJA KARYAWAN PT. BANK TABUNGAN NEGARA (PERSERO), TBK. KANTOR CABANG MANADO Lidya Octafia Rumere; Rianne Johnly Pio; Johny Revo Elia Tampi
JURNAL ADMINISTRASI BISNIS Vol. 4 No. 1 (2016): jurnal administrasi bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v4.i1.%p

Abstract

Abstract. This study aims to determine the effect of compensation to employee performance State Savings Bank, Tbk Manado. This research uses descriptive quantitative approach with tools simple correlation and regression analysis, to test the level of relationship and influence that occurs between the variable compensation with employee performance. Results indicate compensation linked to employee performance as evidenced by the coefficient of determination of 0.619. The performance of the employees affected by the compensation of 61.9%, and there are 38.1% is determined by other factors. We hope this research can be used as a reference in subsequent research by developing a variety of other variables related to human resources management.Keywords: Compensation, Employee Performance
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK NEGARA INDONESIA (PERSERO) TBK. CABANG MANADO Diandra Gabriela Nelwan; William Agustinus Areros; Johny Revo Elia Tampi
JURNAL ADMINISTRASI BISNIS Vol. 4 No. 1 (2016): jurnal administrasi bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v4.i1.%p

Abstract

Abstract, PT. Bank Negara Indonesia (Persero), Tbk Branch Manado is one of the largest national banks in North Sulawesi and even Indonesia. For the PT. BNI (Persero) Tbk branch Manado viewed with keen market in Indonesia such as in the area of Manado one with a marketing strategy, especially the quality of services in order to achieve company goals. This became the basis for the author to raise the issue: "Is the Quality of Service effect on customer satisfaction at PT. BNI (Persero) Tbk Branch Manado? "The purpose of this study was to determine the effect of service quality ie reliability, responsiveness, assurance, empathy and tangible to customer satisfaction at PT. BNI (Persero) Tbk Branch Manado. In order to earn and maintain consumer need for a strategy that requires commitment, good and human resources that aim to make products that are offered in accordance with the wishes of consumers so as to give satisfaction.The method used is the analysis method for the quantitative description of the relationship which consists of a combination of variable reliability, responsiveness, assurance, empathy and tangible is the variable that is used to view customer satisfaction or customer. Application of the quality of service is a business marketing ataus Strategy in pasarsasaran to maintain customer loyalty. Analysis technique used is the method of Multiple Regression Analysis and Correlation is to determine the effect of service quality on customer satisfaction.Based on the results of this research is that simultaneously the reliability (X1), responsiveness (X2), Security (X3), Empathy (X4), and Tangible (X5) significant Impact on customer loyalty (Y). With a variable value that is intangible (X5) are the most positive and significant impact on customer satisfaction. So in creating customer satisfaction, the company should be able to increase the value and brand image. The better the customer ratings, the higher the satisfaction.Keywords : Reliability, Responsiveness , Assurance , Empathy , embodies and Customer Satisfaction
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Batara Pada PT. Bank Tabungan Negara (Persero), Tbk Kantor Cabang Manado Krissanto Kusame; Johny Revo Elia Tampi; Tineke M. Tumbel
JURNAL ADMINISTRASI BISNIS Vol. 4 No. 4 (2016): Jurnal Administrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v4.i4.%p

Abstract

Abstract : Quality is the expected level of excellence and control over the level of excellence to meet customer desires. Customer satisfaction is the emotional responseof the experiences related to specific products or services purchased, retail outlets, oreven behavioral patterns (such as shopping behavior and the behavior of the buyer),as well as the overall market. This study aims to determine the effect of service quality on customer satisfaction atPT. State Savings Bank, Tbk Branch Manado. This study uses a quantitative descriptive study using Analysis CorrelationCoefficient, Coefficient of Determination / Determinant Coefficient, RegressionAnalysis, Hypothesis Testing To analyze the Influence of Service Quality CustomerSatisfaction Savings Batara PT. BTN (Persero), Tbk Branch Manado The results of this study indicate that the variable quality of service has a stronginfluence on customer satisfaction. keyword: service quality, customer satisfaction
ANALISIS PENGELOLAAN MODAL KERJA PADA PT. JASA RAHARJA (PERSERO) TBK. Aprinsi Salombe; Johny Revo Elia Tampi; Harry J Sumampouw
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 1 (2017): JURNAL ADMINISTRASI BISNIS
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i1.%p

Abstract

ABSTRACT : Working capital management involves two types of links between elements of the balance sheet. First, regarding the relationship between types of property and how to finance this treasure. Second, regarding the determination of the level of total current assets to be possesse. The purpose of this study was to analyze the extent sufficient levels of working capital at PT. Prog (Persero) Tbk. In financing operations and then contribute to the improvement of corporate profits in the future. This type of research is descriptive study researcher-evaluative. The analysis tool that I use is a comparative analysis of financial statements, analysis of sources and uses of working capital, and evaluation using working capital adequacy ratio at Pt. Prog (Persero) Tbk. These results indicate that: 1. The results of the analysis of the comparative financial statements for three periods to see the changes (up or down) of all the components, such as current assets, total assets, current liabilities, total debt and equity, an average of nearly all components increased significantly from year to year, thus contributing an increase in working capital: 2. The result of the analysis of working capital adequacy ratio was found that the level of efficiency and effectiveness of working capital management is maintained so as not found the funds idle (idle fund).  Keywords: Working Capital Management, Comparative Financial Statements, Working Capital Adequacy Ratio.
Co-Authors Aprinsi Salombe Diandra Gabriela Nelwan Harry J Sumampouw Krissanto Kusame Lidya Octafia Rumere Rianne Johnly Pio, Rianne Johnly Tineke M. Tumbel William Agustinus Areros