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All Journal JURNAL ANALISIS KEBIJAKAN KEHUTANAN Pendidikan Matematika Jurnal Ekonomi Syariah Teori dan Terapan AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Jurnal ASET (Akuntansi Riset) Parameter Community Development Journal: Jurnal Pengabdian Masyarakat Muhasabatuna: Jurnal Akuntansi Syariah Jurnal Ekonomika Dan Bisnis Majalah Ilmiah Inspiratif Halal Tourism and Pilgrimage Journal of Islamic Contemporary Accounting and Business TAMKIN Jurnal Pengabdian Masyarakat Jurnal Sistem Informasi, Akuntansi dan Manajemen
Dewi Febriani
Department of Islamic Accounting, Tazkia University College of Islamic Economics
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences

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Journal : Jurnal Ekonomika Dan Bisnis

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Pengaruh Kualitas Pelayanan, Kinerja Petugas dan Fasilitas terhadap tingkat Kepuasan Masyarakat dalam Pelaksanaan Program Pelayanan Administrasi Terpadu Kecamatan (PATEN) di Kecamatan Aur Birugo Tigo Baleh Febriani, Dewi
Jurnal Ekonomika Dan Bisnis (JEBS) Vol. 2 No. 2 (2022): Jurnal Ekonomika dan Bisnis (JEBS)
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jebs.v2i1.120

Abstract

This study aims to analyze the effect of service quality, officer performance and facilities on the level of satisfaction in the implementation of PATEN in Aur Birugo Tigo Baleh District, Bukittinggi City. This study uses a quantitative approach because the observed symptoms are converted into numbers that are analyzed using statistics. The author chose the sample using a saturated sampling technique because the population is relatively small. So that the sample used in this study amounted to 63 people. The purpose of this study was to determine the effect of each variable of Service Quality (X1), Officer Performance (X2) and Facilities (X3) on Community Satisfaction (Y). (X1) Service Quality and (X2) Officer Performance have a significant and positive effect on Community Satisfaction and the Facility variable (X3) has a positive but not significant effect. It can be concluded that human resources and service quality are very important to be improved in order to create satisfaction for the people who get PATEN services. Keywords: Service Quality, Officer Performance, Facilities, Community Satisfaction, District integrated administrative services (PATEN)
Co-Authors Aam Slamet Rusydiana, Aam Slamet Adiningsih, Tutut Alvin, Muhammad Indra Changir, Siti Angelina Pratiwi Choirunnisa, Ismah Citra Sukmadilaga Dewi Fatmasari Dodik Ridho Nurrochmat Dudung Darusman Dyah Ika Kirana Jalantina Fadilah, Rini Fahrurrozi Fatikah, Nurul Izza Ika Lestari, Ika Latief, Muhammad Riza Iqbal Maria Magdalena Minarsih Maysyaroh, Siti Melisa Melisa Mita Tarmiati Mustafa, Mutya Qurratu'ayuni Nabillah, Athiyatul Zahra Navisatuzzahro, Alvina Nurheni Wijayanto Nurwahyuni, Hanifah Pramiarso, Joni Pramono, Sigid Eko Rini, Windia Fita Riski Nurarifah, Dwi Simorangkir, Melisa Ratu Annastasya Sulhani Sulhani, Sulhani Syahida, Syarifah Winarningsih, Srihadi Zarkasyi, Wahyudin Zulfaneti Zulfaneti