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All Journal Journal of Business Management Education (JBME) Visionist Tourism Scientific Journal Altasia : Jurnal Pariwisata Indonesia JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Journal of Tourism Sustainability Industrial Research Workshop and National Seminar MABUSS: Journal of Management, Business and Social Sciences Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat)
Marceilla Suryana
Politeknik Negeri Bandung
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Public Health Social Sciences Other

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A Systematic Literature Review of Tour Guide Performance Marceilla Suryana
Journal of Tourism Sustainability Vol. 2 No. 2 (2022): Volume 2 Number 2 (2022)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v2i2.38

Abstract

The performance of tour guides has come to the attention of many researchers, as part of the disclosure of the phenomenon of prestigious professions in the tourism industry. As an important part of the tourism cycle, the profession of a tour guide has a major influence on tourist behavior and the development of tourist destinations. Using the Systematic Literature Review approach, this article reviews previous research that has been published in reputable journals with various backgrounds of locations and phenomena. This literature review study has provided an overview of the factors supporting the performance of tour guides, namely in the aspects of soft-skills and hard-skills, in the form of communication, managerial skills and leadership. It also explained the impact of the performance of tour guides that have been found to be related to tourist satisfaction, tourist experience, behavior in the destination and the desire to revisit.
Developing Mekarsari Gambung Village as an Integrated Educational Tourism Area : Perencanaan Desa Mekarsari Gambung Sebagai Kawasan Eduwisata Terpadu Chandra Budhi Septyandi; Syifaa Novianti; Sherly Raka Siwi Putri Utomo; Marceilla Suryana; Dinarsiah Chendraningrum
JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Vol. 9 No. 1 (2025): Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat)
Publisher : DPD Jatim Perkumpulan Dosen Indonesia Semesta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Community-based tourism development is one of the effective strategies to increase the economic potential and welfare of local communities. As a model for tourism development, tourist villages prioritize cultural values, local wisdom, and environmental sustainability by actively involving the local community in tourism activities. This concept aims to promote sustainable and inclusive tourism, where local communities directly benefit through the provision of tourism services and products, such as homestays, handicrafts, traditional cuisine, and cultural attractions. Mekarsari Gambung, as one of the tourist villages developed through the Bandung State Polytechnic's Fostered Village program, exemplifies how tourism management can be carried out using a community-based approach. In its development, educational tourism packages like EduTea, EduCoffee, and Dairy Farm Half Day Trip are designed not only to provide tourism experiences for visitors but also to strengthen the skills and knowledge of local communities. Community involvement in these tourism activities can open up new job opportunities, increase income, and encourage the preservation of village culture and environment. The fostered village program also supports the development of human resource capacity through training and mentoring, ensuring the continuous improvement of tourism service quality. Thus, the development of sustainable and community-based tourism tourist villages provides long-term benefits for village development and community welfare.
Mapping Community-Based Tourism Potentials in Semi-Urban Villages: A Triangulated Approach Tomy Andrianto; Eko Susanto; Any Ariani Noor; Marceilla Suryana; Deisy Christina Andih
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 10 No. 1 (2026)
Publisher : Research and Community Service Center, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v10i1.2289

Abstract

This study analyzes the potential of Community-Based Tourism (CBT) within a semi-urban village context, addressing a gap in the tourism literature that predominantly focuses on rural areas. Using an integrative qualitative approach, the research combines participatory mapping, in-depth interviews, and Focus Group Discussions (FGDs) in Ciwaruga Village, West Bandung Regency. The study triangulates perspectives from three local pillars: government, community, and academia. Data collection involved 10 key informants, approximately 20 FGD participants, and four rounds of field observations. Findings reveal that semi-urban tourism relies on scattered "micro-attractions" (natural, cultural, and artificial) rather than a single iconic site. While community readiness is characterized as "emergent", marked by high enthusiasm but low institutional structure, the study identifies that participatory mapping acts as a social technology to bridge this gap. The research concludes that a tri-pillar collaborative governance model is essential to transform semi-urban complexity into sustainable tourism destinations.
Co-Authors Any Noor Deisy Christina Andih Dinarsiah Chendraningrum Eko Susanto Gundur Leo Irgi Buana Putera Maulida Hasanah Raihana Nusaibah Sarfilianty Anggiani Septyandi, Chandra Budhi Sherly Raka Siwi Putri Utomo Sholihati Amalia Syifaa Novianti Tomy Andrianto