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Pola Komunikasi Guru Dalam Menghadapi Siswa Berkebutuhan Khusus Tundaksa Di Sekolah Luar Biasa Negeri Serdang Bedagai Dian Paramita; Muhammad Husni Ritonga
JURNAL ILMIAH EDUNOMIKA Vol 7, No 2 (2023): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v7i2.9165

Abstract

Special needs children themselves are usually abbreviated as ABK, which is a condition of child limitations that occur from birth or due to illness. This research uses qualitative research methods with a descriptive case study approach, which describes a specific, limited, in-depth case using a variety of sources, such as interviews, observations, documents. This research aims to find out the communication patterns carried out by teachers in dealing with children with disabilities. Children with special needs (ABK) have the same rights as other normal children in all aspects of life. disability itself is a disease with nerve disorders that inhibit the motor system. It is a congenital disease or can also be caused by an accident. In carrying out teaching and learning activities, it is certainly not the same as teaching normal children. Teachers and parents are important supporters in guiding children with disabilities, especially in the world of education, not only teachers at school, parents at home can also be teachers for their children. Teachers should master competencies when educating these children. In addition, patience must also be instilled so that during the teaching and learning process the student can be calm and easy to understand.
THE ROLE OF PUBLIC RELATIONS OF THE MINISTRY OF RELIGIOUS AFFAIRS OF TEBING TINGGI CITY IN IMPROVING PUBLIC SATISFACTION WITH PUBLIC SERVICES Khadizah Rania Cahyani Damanik; Muhammad Husni Ritonga
Journal Analytica Islamica Vol 15, No 2 (2026): ANALYTICA ISLAMICA
Publisher : Program Pascasarjana UIN Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jai.v15i3.29301

Abstract

This study examines the role of Public Relations at the Ministry of Religious Affairs Office of Tebing Tinggi City in improving public satisfaction with public services. The study focuses on how public relations functions as a communication bridge, information provider, institutional image builder, and supporter of transparency in religious public services, particularly marriage administration, hajj services, and religious education. This research employed a descriptive qualitative approach with a case study design. Data were collected through in-depth interviews with public relations officers, institutional leaders, and service users, supported by field observations and institutional documentation. The data were analysed through data reduction, data display, and conclusion drawing. The findings show that public relations has contributed to improving service accessibility through digital information management, social media use, the Integrated One-Stop Service system, and the SILATU platform. These efforts help simplify procedures, strengthen public trust, and reduce information gaps between the institution and society. However, the effectiveness of public relations remains constrained by limited human resources, budget limitations, inadequate digital infrastructure, and low public digital literacy. The study concludes that strengthening public relations requires more adaptive communication strategies, continuous public education, improved staff capacity, and stronger institutional support. These elements are essential to creating public services that are transparent, responsive, inclusive, and oriented toward public satisfaction.