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THE MEASUREMENTS OF BALANCED SCORECARD TO SUPPORT PLANNING AND MANAGEMENT PERFORMANCE IMPROVEMENT AT UB GUEST HOUSE MALANG Marchelyn Pongsapan
Jurnal Ilmiah Mahasiswa FEB Vol 5, No 2: Semester Genap 2016/2017
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Perforance   measurement  is  a  measurement  used   to   help   improve  a company's   management   performance.   In  2014   -   2015   UB   Guest   House experienced  a  decrease in  management  performance  therefore  this  study  aims to measure  the  performance  of UB  Guest  House  as  a  whole not  only in terms of financial  but  in  terms  of  non-financial  so  it  can  be  used  as  a  benchmark  in planning  and improving  activityy  in  UB  Guest  House  Malang  continuously. This research is quantitative descriptive research and  uses field  research or observation techniques  to  collect  data.The primary  data  is  in  the  form of questionnaire  and explained by Balamced Scorecard (BSC). From the analysis result using four perspectives  in  Balanced  Scorecard,  it  showed  that  overall  UB  Guest  House performs well and has a balance performance.Keywords: Balanced  Scorecard,  Financial Perspective,  Customer Perspective, Internal Business Perspective, Growth Perspective and Learning. 
INOVASI DESAIN KEMASAN BERBASIS TREN VISUAL UNTUK MENARIK KONSUMEN DI PASAR Andi Fitra Suloi; Arga Ramadhana; Nurmiati Nurmiati; Marchelyn Pongsapan
Jurnal Abdimas Indonesia Vol 8, No 1 (2026): JURNAL ABDIMAS INDONESIA
Publisher : Universitas Muhammadiyah Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26751/jai.v8i1.3252

Abstract

Product packaging plays a crucial role in protecting products while enhancing their attractiveness and market value. In the national market, packaging design functions as an essential visual communication and promotional tool. However, many micro, small, and medium enterprises (MSMEs) have not fully optimized the potential of packaging due to limited knowledge, technology, and resources. The challenges faced by the partner enterprises include the use of simple and conventional packaging designs, limited understanding of packaging functions, constraints in human resources and design technology, and the absence of a strong visual identity. The purpose of this activity is to improve the packaging design skills of business actors and to assist MSMEs in increasing their competitiveness in the market. The program began with surveys and direct observations at production sites to identify the actual conditions of processing activities, the challenges encountered by MSMEs, and the quality of existing packaging, which was found to be relatively basic. The observation results indicated that MSME actors required enhanced understanding of packaging functions, sanitation, visual identity, and branding techniques. The next stage involved workshops and training sessions that provided materials on the strategic functions of packaging, visual design elements, labeling techniques, and examples of modern packaging. Through discussions and hands-on practice, participants gained new insights into the importance of packaging as a product communication tool and a marketing strategy. Design mentoring was then conducted intensively to assist MSMEs in developing more professional packaging designs. Participants were facilitated in using design software and produced several new packaging concepts that were more attractive, informative, and featured a strong product identity. A significant increase in participants’ knowledge was observed, rising from only 23% who understood the importance of packaging prior to the activity to 72% after the training.