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All Journal Journal of Economic, Bussines and Accounting (COSTING) Jurnal Ilmiah LISKI (Lingkar Studi Komunikasi) Jurnal Mantik DIALEKTIKA Jurnal Teknologi Informasi dan Multimedia IJAIT (International Journal of Applied Information Technology) JAPRA (Jurnal Pendidikan Raudhatul Athfal) Medium : Jurnal Ilmiah Fakultas Ilmu Komunikasi Eduvest - Journal of Universal Studies eProceedings of Management
Asaas Putra
Telkom University
Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Neuroscience Social Sciences Other

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Representasi Love Language Dalam Video Musik Love Epiphany Karya Reality Club Dengan Pendekatan Semiotika Roland Barthes Revanza, Naufal Fabian; Putra, Asaas
eProceedings of Management Vol. 12 No. 6 (2025): Desember 2025
Publisher : eProceedings of Management

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Abstract

Cinta merupakan bagian esensial dalam kehidupan manusia dan kerap diwujudkan melalui hubungan romantis. Untukmembangun hubungan yang sehat dan bermakna, diperlukan komunikasi yang efektif antar pasangan. Konsep LoveLanguage yang meliputi kata-kata afirmasi, waktu berkualitas, pemberian hadiah, tindakan pelayanan, dan sentuhanfisik menjadi cara untuk mengekspresikan kasih sayang secara verbal maupun non-verbal. Penelitian ini menggunakanpendekatan kualitatif dengan analisis semiotika Roland Barthes untuk mengkaji bagaimana Love Languagedirepresentasikan dalam video musik Love Epiphany karya Reality Club. Dengan menganalisis lima belas adeganpilihan serta lirik yang menyertainya, penelitian ini menemukan bahwa kelima dimensi Love Language hadir baiksecara eksplisit maupun implisit. Representasi tersebut memperlihatkan bagaimana media musik dapat menjadisaluran ekspresi emosional dan nilai budaya terkait cinta.Kata Kunci-Love Language, Semiotika Roland Barthes, Video Musik, Komunikasi Interpersonal, Reality Club
Communication Planning of ICONNET 150678 Contact Center in Handling Customer Complaints Nadhira Aulyafaza Putra; Asaas Putra
Eduvest - Journal of Universal Studies Vol. 4 No. 8 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i8.1705

Abstract

This study aims to analyze the communication planning employed by the ICONNET 150678 Contact Center in handling customer complaints through inbound call services based on Philip Lesly's communication planning model. The research method used is in-depth interviews with a qualitative approach involving three internal ICONNET informants. The results show that the ICONNET Contact Center plays a crucial role in managing customer complaints through inbound call services. ICONNET implements systematic steps such as customer data verification, complaint analysis, and the application of First Contact Resolution (FCR). Regular evaluations have led to increased customer satisfaction and a reduction in unresolved complaints. Innovations such as the MyICON+ application facilitate customers in checking bills and reporting issues. Overall, the effective communication strategies and systematic handling of complaints by the ICONNET Contact Center significantly contribute to enhancing customer satisfaction and loyalty.
Co-Authors Ady Purna Kurniawan Apriliani, Sani Atmajaya, Sahira Aulia Pasha Putri Basalama, Azzah Banafsaj Ramadhania Chairunnisa Widya Priastuty Dewi Annisa F, Cut Salsabila Giraldi Prama Yudistira Humainisah, Bunga Jati, Agus Pramono Muhamad Wildan Nadhira Aulyafaza Putra Putri, Sritenaya Geovani Rachma, Hanifa Aulia Revanza, Naufal Fabian Rezkita, Fadia Annisa Rickman Roedavan Rizca Haqqu Sani Apriliani Sani Apriliani Setyowaruni, Ismania Shabrina Shanaz Siswandi, Kinanti Sritenaya Geovani Putri Wiryanata, Rakhish Yu'thika Hasanah Yulita Ayu Permatasari