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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Ekonomi-Qu (Jurnal Penelitian Ilmu Ekonomi) Jurnal Inovasi Bisnis (Inovbiz) INOVTEK POLBENG JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Aktiva : Jurnal Akuntansi dan Investasi Akurasi : Jurnal Studi Akuntansi dan Keuangan International Journal of Zakat (IJAZ) Jurnal Ilmiah Akuntansi Kesatuan el-Jizya: Jurnal Ekonomi Islam Jurnal IAKP: Jurnal Inovasi Akuntansi Keuangan & Perpajakan Jurnal Ekonomi, Akuntansi dan Perpajakan Jurnal Ilmiah Ekonomi, Akuntansi dan Pajak Jurnal Bisnis, Ekonomi Syariah dan Pajak IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita JAS (Jurnal Akuntansi Syariah) JPS (Jurnal Perbankan Syariah) Equity Al-Infaq : Jurnal Ekonomi Islam
Decky Hendarsyah
Sekolah Tinggi Ilmu Ekonomi (STIE) Syariah Bengkalis
Religion Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Mathematics

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Islamic And Technological Factors In Islamic Bank Customers’ Satisfaction Herlina, Adek; Rahmany, Sri; Hendarsyah, Decky
Al-Infaq: Jurnal Ekonomi Islam Vol. 15 No. 2 (2024)
Publisher : Fakultas Agama Islam, Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/alinfaq.v15i2.2272

Abstract

This study examines the influence of Islamic branding, Islamic service quality, internet banking, mobile banking, and automatic teller machine (ATM) facilities on Islamic bank customers’ satisfaction. This study adopted a quantitative approach with primary data sources in questionnaires obtained from 332 respondents and analyzed using multiple linear regressions. The main result shows that Islamic branding, Islamic service quality, internet banking, mobile banking, and ATM facilities affect Islamic bank customers’ satisfaction. The dominant factor influencing Islamic bank customers’ satisfaction is internet banking. This study can complement existing theories and be used as a reference in implementing Islamic banking market development strategies. Meanwhile, from a managerial perspective, this study can be used as a reference for improving brand image and quality of service in an Islamic way, as well as technological facilities.
Co-Authors Akhmad Affandi Mahfudz Ali Ambar Alwina Noviani Ari Hidayat Dariana, Dariana Desi Nurhazana Dewi Angraini Eri Supra Eva Nurfazilla Faruq Baihaki Muhammad Febrianty, Nirvana Annisa’ Haryanti, Febby Hendri, Zul Herlina, Adek Huri, Defri Daman Junery, Muhammad Fadhil Karmila Karmila M. Khairul Amri Meliyana Meliyana Miftahuddin Miftahuddin Mirnawati Mirnawati Nirwana, Ema Nurul Pahana Nuryana, Ririn Miptha Rahmany, Sri Retantyo Wardoyo Robiati, Robiati Saiful Bahri Suhartini, Ade Sukma Mehilda Sukma Mehilda Ulan Ulan Wahyu Syintia Putri Wulandari, Tutut Zakaria Batubara Zulaila Zulaila