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All Journal Ilmiah Manajemen Bisnis Journal of Economic, Bussines and Accounting (COSTING) JURNAL PENDIDIKAN MIPA Community Engagement and Emergence Journal (CEEJ) Jurnal Health Sains Vocational : Jurnal Inovasi Pendidikan Kejuruan Komitmen : Jurnal Ilmiah Manajemen International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Asian Journal of Management Analytics Journal of Management and Social Sciences
Adrie Frans Assa
Universitas Kristen Krida Wacana
Humanities Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Veterinary Other

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Pengaruh Ketersediaan Peralatan Medis dan Waktu Tunggu Pelayanan terhadap Kepuasan Pasien Suspek TBC dengan Kualitas Komunikasi Staf sebagai Variabel Moderasi di Puskesmas Binaus Kab. Timor Tengah Selatan Bayu Putra Killa; Adrie Frans Assa
Journal of Management and Social Sciences Vol. 5 No. 4 (2026): November: Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimas.v5i4.2903

Abstract

This study aims to examine the effect of medical equipment availability and service waiting time on the satisfaction of suspected Tuberculosis (TB) patients, with staff communication quality serving as a moderating variable at Binaus Public Health Center. The study was motivated by the unavailability of a Molecular Rapid Test (TCM) machine at the health center, requiring patients to be referred to other healthcare facilities for diagnostic testing. This condition prolongs the diagnostic and service process and may reduce patient satisfaction. A quantitative approach with a survey method was employed. Data were collected from 130 suspected TB patients selected using the accidental sampling technique. Data analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results indicate that medical equipment availability has a positive and significant effect on patient satisfaction (β = 0.483; t = 4.505; p < 0.001). Service waiting time also has a positive and significant effect on patient satisfaction (β = 0.327; t = 2.882; p = 0.004). Furthermore, staff communication quality significantly and positively moderates the relationship between medical equipment availability and patient satisfaction (β = 0.182; t = 2.746; p = 0.006), as well as the relationship between service waiting time and patient satisfaction (β = 0.156; t = 2.281; p = 0.023). Therefore, all research hypotheses were supported. This study concludes that improving the availability of medical equipment, particularly the provision of a Molecular Rapid Test (TCM) machine, reducing service waiting time, and enhancing staff communication quality are essential strategies for improving the satisfaction of suspected TB patients at Binaus Public Health Center. The findings are expected to provide valuable input for healthcare managers in improving the quality of primary healthcare services.
Co-Authors Anugerah Dachi Bambang Siswanto Bayu Putra Killa Dian Mariany Elia Agung Kurniawan Herdiansyah, M. Izman Julianto Patawaran Raeka Novrita Renni Yuniati Roselily Rumpesak Saparso Saparso Susianti Marbun Takim Andriono Takim Andriono Tri Agus Haryono