Article Per Year (5 Year)
p-Index From 2020 - 2025
1.642
P-Index
This Author published in this journals
All Journal SPEKTRUM INDUSTRI Proceeding Maritime Business Management Conference
Devina Puspita Sari
Politeknik Perkapalan Negeri Surabaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Published : 6 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 6 Documents
Search

 1 
ANALYSIS OF TERMINAL TRUCK EFFECTIVENESS WITH OVERALL EQUIPMENT EFFECTIVENESS Muhammad Kareza Abrianto; Devina Puspita Sari; Renanda Nia Rachmadita
Spektrum Industri Vol. 19 No. 1: April 2021
Publisher : Universitas Ahmad Dahlan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/si.v19i1.19648

Abstract

As a service company, service quality and speed of service are the main focuses of the company. One equipment in loading and unloading is Terminal Truck. However, Terminal Truck currently has less than desirable with the frequent occurrence of breakdown. This will have an impact on the time used to be less productive. This study aims to determine the effectiveness of the Terminal Truck by using Overall Equipment Effectiveness (OEE). The results of this study found that the CTT was still below the standard set by JIPM, namely 85%. Meanwhile losses, the significant that affect the effectiveness of CTT are idling and minor stoppage losses.
ANALISIS PRODUKTIVITAS MENGGUNAKAN METODE OBJECTIVE MATRIX (OMAX) PADA INDUSTRI GALANGAN KAPAL DI SURABAYA Dinda Aulia Putri Athallah; Renanda Nia Rachmadita; Devina Puspita Sari
Proceeding Maritime Business Management Conference MBMC: Proceeding Maritime Business Management Conference 2023
Publisher : Program Studi D4-Manajemen Bisnis, Jurusan Teknik Bangunan Kapal, Politeknik Perkapalan Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33863/mbmc.v2i2 2985-379.2577

Abstract

For more than 20 years, one of the shipyard companies in Surabaya (PGS) has experienced the ups and downsof the shipyard business. Based on the number of ships repaired and the number of plates used by PGS per month in 2022, it is still fluctuating, indicating an inconsistency in the process of ship repair or input. The purpose of this study is to analyze the productivity value of the production division and analyze the factors that cause changes in productivity per month. From the results of calculating 4 productivity ratios using the objective matrix (OMAX) method and analyzing them with a traffic light system (TLS), with a total of 2 greenindicators, yellow with 22 and 24 with more red indicators indicating the need for improvement. In a comparison of productivity with the productivity index (IP), there were negative final results for six months (February (-5.7), March (-10.3), April (-2.0), May (-12.0) , September (-10.3), and November (-22.3)), a negative result means below standard or average. Then look for the root of the problem related to the cause of the ratio notreaching the target with a fishbone diagram.
PENGARUH LINGKUNGAN KERJA DAN BEBAN KERJA TERHADAPSTRES KERJA PADA PERUSAHAAN FREIGHT FORWARDING DI SURABAYA Tabriza Thirafia; Irma Rustini Aju; Devina Puspita Sari
Proceeding Maritime Business Management Conference MBMC: Proceeding Maritime Business Management Conference 2023
Publisher : Program Studi D4-Manajemen Bisnis, Jurusan Teknik Bangunan Kapal, Politeknik Perkapalan Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33863/mbmc.v2i2 2985-379.2580

Abstract

Freight forwarding was a company that, for a fee, organized shipments for the shipper by liaising with carriers. To achieve corporate objectives, human resources management was needed. Some work errors, such as being less careful in entering data, resulted in cost losses, and there were some tasks that remained unfinished after exceeding the deadline due to work stress. The work stress was affected by the work environment and workload. This study aimed to analyze the impact of the work environment and workload on work stress in employees. Using saturated sampling, the sample for this research consisted of 27 employees in one of freight forwarding company in Surabaya. Data was analyzed by multiple linear regression analysis as its method and using software SPSS 22. The results showed that the value of the work environment in the mentioned company was 0.00, where the value < 0.05. It implied that the work environment had a positive significant impact on work stress. Concurrently, the value of the workload there was 0.315, where the value > 0.05 and implied that the workload had no impact on work stress. Based on the F test, the value showed 0.001 < 0.05 and implied that the work environment and workload simultaneously had an impact on work stress.
ANALISA KEPUASAN PELANGGAN TERHADAP PELAYANAN PERUSAHAAN JASA SEA FREIGHT FORWARDING DI SURABAYA MENGGUNAKAN METODE SERVQUAL Belva Alisa Ozzura; Devina Puspita Sari; Aditya Maharani
Proceeding Maritime Business Management Conference MBMC: Proceeding Maritime Business Management Conference 2023
Publisher : Program Studi D4-Manajemen Bisnis, Jurusan Teknik Bangunan Kapal, Politeknik Perkapalan Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33863/mbmc.v2i2 2985-379.2595

Abstract

Freight forwarding is a service company that aims to represent the interests of the owner of the goods in taking care of all the activities required during delivery to receipt of goods. The subject in this study is a freight forwarding company in Surabaya. The increasing competition among companies engaged in logistics encourages each company to measure the level of customer satisfaction so as to find out how satisfied customers are with the company's services. The research method used is the method of Service Quality (Servqual) and the results in the study obtained all attributes of negative value with the highest value of each dimension is on the Tangibles dimension with attributes of sophistication owned physical facilities and facilities and infrastructure in serving consumers by -0.39, Reliability dimension with attributes of accuracy of handling or administrating records/documents by - 0.74, Responsive dimension with attributes, assurance dimension with employee attributes has a good ability in providing services of -0.67, and Emphaty dimension with employee willingness attributes in informing the existence/constraints of - 0.39. From the analysis it can be concluded that customers are still not satisfied with the company's service so the company must be quick to fix the shortcomings.
SUBCONTRACTORS SATISFACTION ANALYSIS ON PURCHASER’S SERVICE QUALITY WITH SERVQUAL METHODE, CUSTOMER SATISFACTION INDEX (CSI) METHODE, AND IMPORTANCE PERFORMANCE ANALYSIS (IPA) METHODE IN SHIPYARD AT SURABAYA Avicena Fajri Romadhon; Devina Puspita Sari; Irma Rustini Aju
Proceeding Maritime Business Management Conference MBMC: Proceeding Maritime Business Management Conference 2024
Publisher : Program Studi D4-Manajemen Bisnis, Jurusan Teknik Bangunan Kapal, Politeknik Perkapalan Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33863/mbmc.v3i1.3207

Abstract

In the last 3 (three) years, the number of Sub Contractors at the Shipyard in Surabaya has decreased. It can be caused by many things, one being the service quality received by subcontractors. This research aimed to find service satisfaction scores, find attributes that need improvement and find the solutions for improving service quality at Shipyard in Surabaya. This research uses the Servqual method, the Customer Satisfaction Index (CSI) method, and the Importance Performance Analysis (IPA) method. The Servqual method shows 18 (eighteen) variables have a negative gap (under expectation) and 4 (four) variables have a positive gap (above expectation), with the CSI method showing the percentage of customer satisfaction is around 67% means the subcontractors are satisfied, with IPA methode show eight service satisfaction attributes need to be fixed, they are X6 (information), X10 (contract realization), X12 (help access), X14 (meeting access with purchaser), X15 (purchaser responsiveness), X17 (promise realization), X19 (contrac’s status), X21 (subcontractor application realization). Hopefully, this research will be useful in increasing the service quality of the Shipyard at Surabaya.
ANALISIS KEPUASAN PELAYANAN KONSUMEN DI PERUSAHAN PELAYANAN PUBLIK MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN ZONE OF TOLERANCE Firman Hidayat; Devina Puspita Sari; Yugowati Praharsi
Proceeding Maritime Business Management Conference MBMC: Proceeding Maritime Business Management Conference 2024
Publisher : Program Studi D4-Manajemen Bisnis, Jurusan Teknik Bangunan Kapal, Politeknik Perkapalan Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33863/mbmc.v3i1.3243

Abstract

This company is one of the public service companies in Tuban Regency. In the past 2 (two) years there has been a decline in company transactions. There has been no evaluation regarding the influence of consumer satisfaction on company transactions. This research aims to determine the causal relationship between service quality and consumer satisfaction with sales transactions. This research uses data obtained from consumer satisfaction questionnaires which were randomly distributed to 96 consumers. This research uses the Importance Performance Analysis (IPA) and Zone Of Tolerance (ZOT) methods with the help of the SPSS 26. The results show that from the 25 attributes of the questionnaire statements, there are 21 attributes with negative values on the Service Quality radar diagram, there are 5 attributes that is in Quadrant 1 of the Cartesian Importance Performance Analysis Diagram, and 5 attributes are outside the Zone Of Tolerance. 5 attributes that are outside the Zone of Tolerance become priorities for improving company services and are given recommendations. Companies need to improve services regarding: monitoring of HSE SOPs, competency of service officers, reliability of scheduling systems, and integrated information systems to improve the quality of company services as consumer expected.
Co-Authors Aditya Maharani Avicena Fajri Romadhon Belva Alisa Ozzura Dinda Aulia Putri Athallah Firman Hidayat Irma Rustini Aju Merlin Dyah Wati Muhammad Kareza Abrianto Renanda Nia Rachmadita Renanda Nia Rachmadita Tabriza Thirafia Yugowati Praharsi