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All Journal JURNAL ILMIAH PENJAS (Penelitian, Pendidikan dan Pengajaran) Jurnal Pendidikan Olah Raga Pendas : Jurnah Ilmiah Pendidikan Dasar Pustabiblia: Journal of Library and Information Science Nusantara Journal of Information and Library Studies (N-JILS) Jurnal IPI (Ikatan Pustakawan Indonesia) Jurnal El-Pustaka Jurnal Ilmiah Wahana Pendidikan JURNAL ILMIAH PENJAS (Penelitian, Pendidikan dan Pengajaran) Pustabiblia: Journal of Library and Information Science Edumaspul: Jurnal Pendidikan
RAHMAT IQBAL
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Religion Humanities Computer Science & IT Education Library & Information Science Public Health Social Sciences Other

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Journal : Jurnal El-Pustaka

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Designing AI-Assisted Library Services to Empower Marginalized Communities: A Model for Social Inclusion Irva Yunita; Rahmat Iqbal
Jurnal El-Pustaka Vol. 6 No. 2 (2025): Jurnal El-Pustaka
Publisher : UIN Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/rd4edq34

Abstract

This study aims to design an artificial intelligence (AI)-assisted library service model to empower marginalized communities through a social inclusion approach. The research is grounded in the context of information access gaps and low digital literacy faced by disadvantaged groups, highlighting the need for library service innovations that are relevant to technological developments and community needs. This study employed a descriptive qualitative method, with data collected through literature review, observation, and interviews with librarians and representatives of marginalized communities. The data were analyzed using a thematic approach and verified through triangulation techniques. The findings indicate that integrating AI technologies—such as Canva for graphic design, CapCut for video production, and DeepL Translate for language translation—significantly enhances the capabilities and active participation of communities in accessing, processing, and producing information. The implementation of these services not only ensures equitable access to digital resources but also equips users with practical skills applicable to economic development, education, and social advocacy. The proposed service model is based on the core principles of social inclusion: equitable access, active participation, information empowerment, and recognition of diversity. This study concludes that AI-assisted library services designed under social inclusion principles can be an effective strategy to reduce the information gap and strengthen the role of libraries as agents of social change. The implications of this research are expected to serve as a reference for developing more inclusive library policies and practices in the digital era.
Co-Authors Adesa Chairunnisa Ahmad Fauzi Abdurrahman Astri Ayu Irawan Dhika Bayu Mahardhika Dhika Mahardhika Dona Miranda Oktasari Ega Trisna Rahayu Eni Amaliah Erika Amelia Fahrudin Fahrudin Fiko Ramdhani Fitri Novianti Ghalih Perkasa Imam Mustamir Irva Yunita Irva Yunita, Irva Khabib Mashudi Kiki Hidayattullah Leo Sukendar Nainggolan Mardhani Imaduddin Nadya Amalia Sholeha Petrus Mikel Raafi Fadilla Majid Rafky Helri Kurnia REKHA RATRI JULIANTI Revaldy Hidayat Reza Andriana Rhama Nurwansyah Sumarsono Ruslan Abdul Gani Setio Nugroho Syam Rafi WENDI GUSHENDRA Yudha Nazmul Fasha Zulkarnain Haq