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All Journal Jurnal Hospitality dan Manajemen Jasa JAM : Jurnal Aplikasi Manajemen JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Journal of Tourism, Culinary, and Entrepreneurship (JTCE)
Endo Wijaya Kartika
Management Department of Petra Christian University Jl. Siwalankerto 121–131, Surabaya 60236
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Social Sciences

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TECHNOLOGY ACCEPTANCE MODEL (TAM) ANALYSIS OF THE USE OF OVO APPLICATION IN F&B SERVICE INDUSTRY IN INDONESIA Susanto, Reyner Ditya; Tjandinegara, Raynald; Iskandar, Vido; Kartika, Endo Wijaya
Bahasa Indonesia Vol 1 No 1 (2021): APRIL 2021
Publisher : School of Tourism, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jtce.v1i1.1796

Abstract

This study aims to determine factors that influence user’s behavioral intention in using OVO as payment method in F&B industry in generation Z. The result of this research shows that Perceived usefulness will have direct influence in increasing user’s intention to use OVO and indirect influence by increasing user’s attitude which will strengthen the connection between perceived usefulness and behavioral intention. Perceived ease of use is proven to be not significant in increasing user’s intention directly. But perceived ease of use will increase user’s positive attitude first toward the usage of OVO which will eventually increase people’s intention toward using OVO as payment method in F&B industry
The influence of psychological capital in the hotel industry following the COVID-19 pandemic Iskandar, Vido; Kartika, Endo Wijaya; Kristianto, David
Bahasa Indonesia Vol 4 No 2 (2024): OCTOBER 2024
Publisher : School of Tourism, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jtce.v4i2.5043

Abstract

Covid-19 pandemic has impacted tourism sector terribly due to travel restrictions. Various methods have been implemented by the government to reinstate the confidence of society towards tourism destinations’ safety. East Java is one of the provinces becoming the government’s main focus for tourism recovery, and when people finally return, accommodation service is becoming necessity. Hotel’s management and staff need to perform numbers of adjustments to regain its visitors’ confidence and convenience upon using provided products and services. Hotel’s employees are expected to provide excellent service and performance. Thus, every member of the property is expected to possess positive psychological condition in order to be able to process and proceed with necessary operational changes on the place. This positive psychological state is often called as psychological capital (psycap). Employees with a higher psycap should have a higher readiness for change, which leads to a better job performance. Data collection through online questionnaires survey, with purposive sampling from 385 respondents. Quantitative data analysis using Partial Least Square (PLS) SEM. The findings show that psycap has a positive and significant impact on both readiness for change and job performance. Additionally, readiness for change positively and significantly influences job performance and serves as a mediating variable between psycap and job performance. This research aids management in understanding the connection between psycap, readiness for change, and job performance, particularly in the hotel industry.
LEARNING ORIENTATION, ENTREPRENEURIAL ORIENTATION, INNOVATION AND THEIR IMPACTS ON NEW HOTEL PERFORMANCE: EVIDENCE FROM SURABAYA Oktavio, Adrie; Kaihatu, Thomas Stefanus; Kartika, Endo Wijaya
Jurnal Aplikasi Manajemen Vol. 17 No. 1 (2019)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2019.017.01.02

Abstract

Based on investor perspective, Surabaya city is still recognized as a promising investation land especially in the tourism industry. As can be seen based on recent last three years, whereas a lot of new hotel establishment is introduced. The presence of these new hotel establishments could be the indicator of tourism and economic growth in Surabaya city. However, growth may also lead to tighter competition. Therefore, to competitively compete during its early years, new hotel establishment should have a strategic orientation within its business operations with additional innovation breakthrough to create value or a competitive advantage. New hotel establishment also should maintain its good performance. This research is conducted to observe the implementation of Strategic Orientation, especially related with Learning Orientation and Entrepreneurial Orientation which is conducted by the establishment to achieve a better performance, which is also supported by the predesigned innovative programs. The empirical result based on 49 new hotel establishment in Surabaya city as the research sample, indicated indirect relationship between Learning Orientation and Entrepreneurial Orientation to performance with innovation as the mediator. It is suggested to add Market Orientation as the intervening variables for the future research especially regarding the role of Strategic Orientation and Innovation in new hotel establishments due to their infancy stage.
Co-Authors Adrie Oktavio Agung Hariyanto Agustinus Nugroho Arief Setyawan Billy Chandra Christian Hartono, Christian Christine Bernice, Christine David Kristianto, David Ellys Cornelia S. Ferdinand Pramudita Budianto Foanto, Evelyn Felicia Harwin Sukamto Jennie Suhandono Lau Julio Julio Keren Felicia Wijaya, Keren Felicia Lay, Vanessa Vionita Marcella Kusumo Monica Valensia Nancy Veronica S. Ribke Widyanto Rizki Adityaji Shylvana Cynthia Dewi Sia Tjun Han Susanto, Reyner Ditya Thomas S. Kaihatu Thomas S. Kaihatu Thomas Stefanus Kaihatu Tjandinegara, Raynald Tunarso, Eugiena Brigitta Vido Iskandar Vincentia Philfin Thiores, Vincentia Philfin Wahyudi, Wahyuniwati Yoshua Junarto Yunita Irene Jossuha