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All Journal JURNAL ECONOMIA Jurnal Hospitality dan Manajemen Jasa JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) MIX : Jurnal Ilmiah Manajemen Jurnal Terapan Abdimas Binus Business Review Nature: National Academic Journal of Architecture MUDRA Jurnal Seni Budaya Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Jurnal Pengabdian Pada Masyarakat Fokus Ekonomi JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) CARADDE: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Pemasaran Jurnal Kreativitas PKM Jurnal Entrepreneur dan Entrepreneurship Jurnal Pendidikan dan Konseling International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ilmiah Edunomika (JIE) Review of Management and Entrepreneurship Community Engagement and Emergence Journal (CEEJ) Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Jurnal Ilmiah Manajemen Kesatuan Ilomata International Journal of Social Science Jurnal Abdimas Kartika Wijayakusuma Jurnal Manajemen dan Kewirausahaan Jurnal Manajemen Perhotelan Journal of Tourism, Culinary, and Entrepreneurship (JTCE) Innovative: Journal Of Social Science Research International Journal of Review Management Business and Entrepreneurship
Thomas Stefanus Kaihatu
Universitas Ciputra
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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ANALISA PENGARUH KOMITMEN AFEKTIF, KOMITMEN NORMATIF, DAN KOMITMEN BERKELANJUTAN TERHADAP TURNOVER INTENTION DI DRAGON STAR SURABAYA Sukamto, Harwin; Junarto, Yoshua; Kaihatu, Thomas Stefanus; Kartika, Endo Wijaya
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

Penelitian ini ditunjukan untuk menguji pengaruh komitmen afektif, komitmen normatif, dan komitmen berkelanjutan terhadap turnover intention di dragon star surabaya. Penelitian ini menggunakan regresi linier berganda. Hasil dari penelitian adalah komitmen afektif terhadap turnover intention berpengaruh negatif tetapi tidak signifikan, komitmen normatif terhadap turnover intention berpengaruh negatif  dan signifikan, komitmen berkelanjutan terhadap turnover intention berpengaruh negatif  dan signifikan. Serta komitmen berkelanjutan yang paling dominan mempengaruhi turnover intention.
PENGARUH FAKTOR E- BOOKING GARUDA INDONESIA TERHADAP CUSTOMER SATISFACTION soetanto, sisca; chandra, dewi; kaihatu, thomas; hariyanto, agung
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

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Abstract

Pesatnya kemajuan teknologi mendorong timbulnya berbagai industri untuk meluaskan jaringan bisnisnya dengan menawarkan berbagai kemudahan yang bermanfaat terutama bagi masyarakat dengan tingkat mobilitas yang tinggi. Salah satu bentuk pemanfaatan kemajuan teknologi di bidang jasa adalah e- booking. Penelitian ini dilakukan untuk melihat faktor-faktor yang mempengaruhi masyarakat untuk menggunakan sistem e- booking dan apakah faktor tersebut berpengaruh terhadap kepuasan pelanggan. Penelitian ini menggunakan metode kuantitatif kausal dengan teknik analisis frekuensi, uji validitas, uji reliabilitas serta regresi linear berganda untuk mengetahui variabel bebas yang berpengaruh positif terhadap kepuasan konsumen. Hasil analisa menunjukkan bahwa variabel accessibility dan security masyarakat mempunyai pengaruh yang negatif dan tidak signifikan terhadap customer satisfaction, sedangkan variabel information quality berpengaruh positif dan signifikan terhadap customer satisfaction.
HOW DOES THE STORE (MALL) ENVIRONMENT AND MONEY AVAILABILITY AFFECT CONSUMER IMPULSE BUYING BEHAVIOR AT SURABAYA CITY OF TOMORROW SHOPPING CENTER? Hendra, Hendra; Kaihatu, Thomas Stefanus
Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Vol 4 No 2 (2019)
Publisher : Economic Faculty, Attahiriyah Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (133.199 KB) | DOI: 10.36226/jrmb.v4i2.259

Abstract

This study aims to determine the effect of store (mall) environment and money availability on consumer impulse buying in the City of Tomorrow (Cito) Surabaya. This study uses a quantitative approach whose data is obtained from the results of questionnaires. The sample in this study were 389 respondents taken based on purposive sampling technique which was included in non-probability sampling techniques. The results of this study indicate that the store (mall) environment has no effect on impulse buying. Meanwhile, money availability has a positive and significant effect on consumer impulse buying in the City of Tomorrow (Cito) Surabaya.
PERAN SCARCITY MARKETING DAN PERCEIVED VALUE TERHADAP PURCHASE INTENTION PADA PENGGUNA TRAVELOKA Heriyanto, Carolina; Oktavio, Adrie; Kaihatu, Thomas Stefanus
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 8, No 1 (2021): JMBI UNSRAT Volume 8 Nomor 1
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v8i1.32440

Abstract

Abstrak - Penelitian ini dibuat dengan tujuan untuk mengetahui peran dari scarcity marketing dan perceived value terhadap purchase intention pada pengguna Traveloka. Scarcity marketing dalam penelitian ini berperan sebagai variabel bebas yang dibagi menjadi 2 jenis yaitu limited-time scarcity (X1) dan limited-quantity scarcity (X2). Variabel perceived value (Y1) berperan sebagai variabel mediasi dan purchase intention (Y2) sebagai variabel terikat. Penelitian ini menggunakan metode penelitian kuantitatif dengan menyebarkan kuesioner kepada 100 orang pengguna Traveloka dengan kriteria pernah melihat promo Traveloka dengan scarcity marketing dan telah melakukan transaksi minimal 2x dalam 2 tahun terakhir sebagai teknik pengumpulan data. Teknik analisis data yang digunakan yaitu Structural Equation Modelling - Partial Least Square (SEM-PLS). Selanjutnya, berdasarkan hasil pengujian melalui software SmartPLS, didapatkan hasil bahwa limited-quantity scarcity berpengaruh signifikan positif terhadap perceived value. Selain itu kedua jenis scarcity marketing juga memberikan pengaruh positif dan signifikan terhadap purchase intention.Kata Kunci: scarcity marketing; limited-time scarcity; perceived value; limited-quantity scarcity; purchase intention Abstract - This study examines the role of scarcity marketing and perceived value on purchase intention of Traveloka users. Scarcity marketing in this study acts as an independent variable which is divided into 2 types of scarcity, limited-time scarcity (X1) and limited-quantity scarcity (X2). Perceived value (Y1) as a mediating variable and purchase intention (Y2) as the dependent variable. The method used for this research is quantitative and the data collected by distributing questionnaires to 100 Traveloka users which has ever seen scarcity marketing on Traveloka promos and has made at least 2x transactions in the last 2 years. Furthermore, Structural Equation Modelling - Partial Least Square (SEM-PLS) was used as the data analysis technique. Based on the data analysis results through SmartPLS software, found that limited-quantity scarcity had a significant and positive effect on perceived value. In adition the two types of scarcity marketing also had significant and positive impact on purchase intention.Keywords: scarcity marketing; limited-time scarcity; perceived value; limited-quantity scarcity; purchase intention
Implication of Future Time Perspective and Hope on the Continuance Commitment of Hotel Employees Adrie Oktavio; Thomas Stefanus Kaihatu
Jurnal Economia Vol 16, No 2: October 2020
Publisher : Faculty of Economics Universitas Negeri Yogyakarta in collaboration with the Institute for

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (269.007 KB) | DOI: 10.21831/economia.v16i2.29711

Abstract

Abstract: In the Indonesian hotel industry, high employee turnover rates are very common costly. One of the reasons that causes hotel employee turnover to be high is low commitment. The low commitment is triggered by the low hope of hotel employees to remain and to be committed to continuing their careers in the hotel where they are working today. Employees need certainty about their future that should be guaranteed by hotel management. This study tries to analyze the role of Future Time Perspective (FTP) and its effect on hope and continuance commitment. The data were derived from distributing questionnaires to hotel employees spread in 45 three-star hotels in Surabaya, and subsequently analyzed using the General Structured Component Analysis (GSCA) tool. The results show that FTP influences hope and continuance commitment significantly. Similarly, hope has a significant effect on continuance commitment. Hope is also able to act as a mediator between FTP and continuance commitment.Keywords: hotel industry, future time perspective, hope, continuance commitment Implikasi Future Time Perspective dan Harapan Terhadap Continuance Commitment Karyawan HotelAbstrak: Di industri perhotelan Indonesia, tingkat turnover karyawan yang tinggi sudah menjadi rahasia umum dan sangat memakan biaya. Salah satu alasan yang menyebabkan tingginya tingkat turnover karyawan hotel adalah komitmen yang rendah. Komitmen yang rendah tersebut dipicu oleh rendahnya tingkat harapan karyawan hotel untuk tetap tinggal serta berkomitmen untuk melanjutkan karir di hotel tempat mereka bekerja saat ini. Karyawan hotel membutuhkan kepastian akan masa depannya yang seharusnya bisa dijamin oleh pihak manajemen hotel. Penelitian ini mencoba menganalisa peran Future Time perspective (FTP) dan pengaruhnya terhadap harapan dan continuance commitment karyawan hotel. Data penelitian berasal dari penyebaran kuesioner kepada karyawan hotel yang tersebar di 45 hotel bintang tiga di Surabaya dan selanjutnya dianalisis menggunakan alat analisis General Structured Component Analysis (GSCA). Hasilnya menunjukkan bahwa FTP mempengaruhi harapan dan continuance commitment secara signifikan. Harapan juga berpengaruh secara signifikan terhadap continuance commitment. Harapan juga berperan sebagai mediator antara FTP dan continuance commitment.Kata kunci: industri perhotelan, future time perspective, harapan, continuance commitment
ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB), SERVICE QUALITY, AND PATIENT SATISFACTION: A CASE STUDY OF THE NURSES IN PRIVATE HOSPITALS OF SURABAYA Thomas Stefanus Kaihatu; Sundring Pantja Djati
MIX: JURNAL ILMIAH MANAJEMEN Vol 6, No 2 (2016): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

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Abstract

Abstract. As a distinctive employee behavior, organizational citizenship behavior(OCB) plays an important role in shaping the quality of service provided by nurses tofurther enhance the feeling of satisfaction experienced by customers. This researchaims to explain the relationship between OCB, service quality, and patient satisfactionin hospital setting. We use the perception of costumers in explaining the threeconstructs used in this research. The respondents are 30 full time nurses and 100hospital inpatients of private hospitals (63.29% response rate) in private hospitals inSurabaya. SEM-PLS is used for the data analysis, yielding results that OCB haspositive and significant relationship towards service quality, and service quality haspositive and significant relationship towards customer satisfaction. Thus, the resultsconfirm previous researchers’ findings. Future research direction is advised as therelationship between service quality and customer satisfaction is found to besignificantly weaker than previous researchers’ results.Keyword: Organizational citizenship behavior, service quality, customer satisfactionAbstrak. Sebagai sebuah perilaku karyawan yang unik, organizational citizenshipbehavior (OCB) memegang peranan penting dalam membentuk kualitas layanan sustersusterdi Rumah Sakit yang nantinya akan meningkatkan kepuasan konsumen.Penelitian ini bertujuan untuk menjelaskan hubungan antara OCB, kualitas layanan,dan kepuasan konsumen di setting Rumah Sakit. Persepsi konsumen digunakan dalammenjelaskan ketiga konstruk dalam penelitian ini. Responden berjumlah 30 suster yangbekerja penuh waktu dan 100 pasien rumah sakit swasta (63,29% tingkat respon) diSurabaya. SEM-PLS digunakan untuk menganalisa data, dengan hasil bahwa OCBmemiliki pengaruh positif dan signifikan terhadap kualitas layanan, dan kualitaslayanan berpengaruh positif signifikan terhadap kepuasan pelanggan. Hasil inimengkonfirmasi penelitian-penelitian terdahulu. Saran untuk penelitian selanjutnyadijelaskan lebih lanjut karena hubungan kualitas layanan dan kepuasan pelangganditemukan jauh lebih lemah daripada hasil peneliti-peneliti terdahulu.
Customer Loyalty as an Impact of Perceived Usefulness to Grab Users, Mediated by Customer Satisfaction and Moderated by Perceived Ease of Use Rakha Hendra Maryanto; Thomas Stefanus Kaihatu
Binus Business Review Vol. 12 No. 1 (2021): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v12i1.6293

Abstract

The development of Internet users in Indonesia increases quite rapidly each year. This phenomenon makes newonline-based businesses increase. Even when the data show that Grab has got the market share in Indonesia, businesscompetition is ubiquitous. The research analyzed the impact of perceived usefulness and customer satisfactionon customer loyalty in Grab users. It also studied the impact of perceived usefulness on customer satisfactionand the customer satisfaction (moderated by perceived ease of use) as a mediator between perceived usefulnessand customer loyalty. Perceived usefulness and perceived ease of use were dimensions of the TechnologicalAcceptance Model (TAM), which influenced the user’s choice of application usage. The phenomenon of interest inthe research was Grab, as an online-based business application on smartphones. The research applied quantitativeapproach. About 204 samples from 250 respondents were obtained using purposive sampling with questionnairesin Surabaya. The measurement used the 7-category of the Likert scale and adapted from the previous researches.For data analysis, the research used Hayes’s PROCESS model 7, and the reliability and validity tests werealso conducted. The results show that all hypotheses are supported. Perceived usefulness influences customersatisfaction and customer loyalty positively. Then, customer satisfaction and perceived ease of use can work wellas the mediator and moderator. These results contribute to the strategy formulation for business sustainability byGrab or other online-based businesses.
ANALISA PENGARUH CITRA PERUSAHAAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEBAGAI VARIABEL PERANTARA DI RESTORAN BONCAFE SURABAYA Olivia Tjandra; Graciana Eveline Andriani; Thomas Stefanus Kaihatu; Agustinus Nugroho
Jurnal Hospitality dan Manajemen Jasa Vol 4, No 1 (2016): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (262.053 KB)

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh citra perusahaan terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel perantara di restoran Boncafe Surabaya.Penelitian ini menggunakan kuesioner sebagai alat pengumpulan data. Kuesioner akan disebarkan kepada responden yang merupakan pengunjung Boncafe Surabaya. Pengolahan data untuk penelitian ini menggunakan teknik SEM (Strucural Equation Model) dengan menggunakan web based software GesCa (Generalized Structured Component Analysis). Dari hasil penelitian ini, dapat disimpulkan bahwa: (1) Citra perusahaan berpengaruh positif dan signifikan terhadap kepuasan pelanggan. (2) Citra perusahaan berpengaruh positif dan signifikan terhadap loyalitas pelanggan. (3) Kepuasan pelanggan berpengaruh positif dan signifikan terhadap loyalitas pelanggan.
ANALISA PENGARUH KOMITMEN AFEKTIF, KOMITMEN NORMATIF, DAN KOMITMEN BERKELANJUTAN TERHADAP TURNOVER INTENTION DI DRAGON STAR SURABAYA Harwin Sukamto; Yoshua Junarto; Thomas Stefanus Kaihatu; Endo Wijaya Kartika
Jurnal Hospitality dan Manajemen Jasa Vol 2, No 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (200.229 KB)

Abstract

Penelitian ini ditunjukan untuk menguji pengaruh komitmen afektif, komitmen normatif, dan komitmen berkelanjutan terhadap turnover intention di dragon star surabaya. Penelitian ini menggunakan regresi linier berganda. Hasil dari penelitian adalah komitmen afektif terhadap turnover intention berpengaruh negatif tetapi tidak signifikan, komitmen normatif terhadap turnover intention berpengaruh negatif  dan signifikan, komitmen berkelanjutan terhadap turnover intention berpengaruh negatif  dan signifikan. Serta komitmen berkelanjutan yang paling dominan mempengaruhi turnover intention.
ANALISA PENGARUH LEADER-MEMBER EXCHANGE TERHADAP KEPUASAN KERJA KARYAWAN MELALUI PERCEIVED ORGANIZATIONAL SUPPORT SEBAGAI VARIABEL MEDIASI DI RESTORAN DE BOLIVA SURABAYA Giovani Gutama; Meliana Christianti Hermanto; Thomas Stefanus Kaihatu; Endo Wijaya Kartika
Jurnal Hospitality dan Manajemen Jasa Vol 3, No 1 (2015): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (339.811 KB)

Abstract

Penelitian ini ditunjukan untuk menguji Analisa Pengaruh Leader-member Exchange (LMX) Terhadap Kepuasan Kerja Karyawan melalui Perceived Organizational Support (POS) Sebagai Variabel Mediasi di Restoran De Boliva Surabaya. Pengambilan data dilakukan dengan penyebaran kuesioner kepada seluruh responden. Metode Partial Least Square (PLS) digunakan dalam penelitian ini. Hasil penelitian menunjukkan LMX berpengaruh secara positif namun tidak signifikan terhadap Kepuasan Kerja Karyawan, LMX berpengaruh positif dan signifikan terhadap POS, dan POS berpengaruh secara positif dan signifikan terhadap Kepuasan Kerja Karyawan.
Co-Authors Abdul Kholick Adrie Oktavio Agung Hariyanto Agung Hariyanto Agustinus Nugroho Agustinus Nugroho Agustinus Nugroho Agustinus Nugroho Alexander Wahyudi Henky Soeparto Alfa Syahputra Amrullah, Muhammad Fajar Aria Ganna Henryanto Astrid Kusumowidagdo Azizurrohman, Muhammad Burhan Bungin Christina Whidya Utami Clarissa Listya Susilo Darmawan, Esther Denny Bernardus Devina Florentina Dewa Gde Satrya Dewa Gde Satrya Dewi Chandra Dewi Mustikasari Immanuel Dwi Anna Kristanti Dyah Kusuma Wardhani Dyah Kusuma Wardhani Ellen Lawrencia Yahya Endo Wijaya Kartika Endo Wijaya Kartika Endo Wijaya Kartika Enny Istanti Fahmi Jaya Yulfiansyah Fazar Abdul Razaq Fransisca Laurentinus Giovani Gutama Graciana Eveline Andriani GS , Achmad Daengs Hanifah, Haniruzila Hardjono, Retno Kusumastuti Harwin Sukamto Heriyanto, Carolina I Dewa Gde Satrya Widyaduta Karina Enny Agustina Kezia Victory Purwadi Laij Victor Effendi Lazuardi, Mohammad Isma Lexi Pranata Budidharmanto Liana Liana Liliana Dewi Malik Cahyadin Melania Rahadiyanti Meliana Christianti Hermanto muhammad aluf ma' lufie Mu’min, Halek Nasution, Ali Napiah Natalia, Jennifer Nusantara, Muhammad Akhva Aulia Olivia Tjandra Praditya, Dhemas Arya Praditya Purwadi, Kezia Victory Putra Utama, I Putu Indra Ariestha Rakha Hendra Maryanto Rizki Adityaji Riznika, Irzal Samuel Sutanto Satria, Sandi Shienny Megawati Sutanto SHOLIHAH, RIFATUS sisca soetanto Sundring Pantja Djati Sutanto, Verrell Sutrisno, Timotius F. C. W. Swari, Ida Ayu Indira Toreh, Fabio Ricardo Utami, Christina Widya Verina Wijaya Wendra Hartono Wirasti, Norma Wirawan ED Radianto Yopy Junianto Yoseva Maria Pujirahayu Sumaji Yoshua Junarto Yulianto Suryo Adi