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All Journal Jurnal Natapraja : Kajian Ilmu Administrasi Negara JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Spirit Publik : Jurnal Administrasi Publik
Herwan Parwiyanto
Universitas Sebelas Maret
Humanities Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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EFEKTIVITAS UNIT LAYANAN ADUAN SURAKARTA DALAM MENERIMA KELUHAN WARGA DI KOTA SURAKARTA Is Hadri Utomo; Retno Suryawati; Herwan Parwiyanto
NATAPRAJA Vol 7, No 2 (2019): Public Sector Innovation
Publisher : Yogyakarta State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.482 KB) | DOI: 10.21831/jnp.v7i2.22044

Abstract

The establishment of the Surakarta Complaint Service Unit (ULAS) in 2013 as a non-structural government organization unit that carried out public complaints services. ULAS was formed to improve service quality and ensure the provision of public services in accordance with the principles of good governance, including the realization of public information disclosure in response to complaints from people who are not satisfied with the services they receive. This study examines the effectiveness of ULAS in accepting citizen complaints and the steps of the Surakarta City Government to follow up on these complaints, as well as solutions. All results state the existence of effectiveness, with some special notes on the conditions or variable questions that have answers that do not agree, among others concerning: the target of resolving citizen complaints by ULAS, complaints of citizens against certain problems have not been channeled to more than one OPD, solving problems against Complaints have also not fulfilled the satisfaction and aspirations of citizens, and related infrastructure facilities have not been in line with the development of information technology. Some of these are specific notes regarding the organizational effectiveness of ULAS.
Implementation Strategy of Bringing Smart Mobility into Reality Kristina Setyowati; Herwan Parwiyanto; Retno Suryawati
Spirit Publik: Jurnal Administrasi Publik Vol 16, No 1 (2021)
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2735.27 KB) | DOI: 10.20961/sp.v16i1.46011

Abstract

High urban vehicle growth rate results in high traffic jam rate and makes the portrait of urban transportation dull. It is a challenge and an opportunity all at once to provide smart mobility system. Smart mobility is a mobility system enabling the arrival at destination through less mobility, move freely, and less travel time. This study aims to find out the implementation strategy in bringing Smart Mobility into Reality. The strategies used were firstly, diversification strategy, the synchronization and cooperation with Central and Provincial governments. Secondly, it is aggressive strategy involving the strategy of applying E-Gov through IT Development, strategy of reinforcing the integration between Transportation modes and strategy of developing Office Strategy Plan referring to Master plan of Smart City. The method employed was qualitative one. Techniques of collecting data used were FGD and data documentation, while data analysis was carried out using A Procedure for Data Analysis. The result of research showed that there is a diversification strategy including providing smart public transportation (BST and feeder) and agglomeration transportation (TransJateng). Meanwhile, aggressive strategy includes 1) the strategy of intensifying the application of e-Gov through and developing IT of public transportation in “buy the service” scheme using TEMAN bus application, 2) strategy of reinforcing integration between Transportation modes in the form of improving accessibility of public transportation (BST) with feeder and agglomeration transportation (TransJateng), and 3) improving smart mobility by improving service quality and accessibility of public transportation.
INFODEMICS PANDEMI COVID-19: STUDI PADA KELOMPOK WARGA LANJUT USIA DI KOTA SURAKARTA Asal Wahyuni Erlin Mulyadi; Rino Ardhian Nugroho; Priyanto Susiloadi; Kristina Setyowati; Herwan Parwiyanto; Is Hadri Utomo; Retno Suryawati; Alvian Rachmad Eko Purnomo
JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Vol 10, No 1 (2026)
Publisher : http://jurnal.untirta.ac.id/index.php/JIPAGS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jipags.v10i1.34958

Abstract

Infodemik selama pandemi Covid-19 telah menjadi tantangan global, terutama bagi kelompok lanjut usia yang lebih rentan terhadap misinformasi. Penelitian ini bertujuan untuk menganalisis dampak infodemik terhadap warga lanjut usia di Kota Surakarta. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data berupa wawancara tertulis melalui pertanyaan terbuka (open-ended) yang disebarkan menggunakan google form. Metode ini dipilih karena pada saat penelitian ini berlangsung diberlakukan Pembatasan Sosial Berskala Besar (PSBB) oleh pemerintah. Hasil penelitian menunjukkan bahwa lansia mengalami kecemasan akibat paparan informasi yang berlebihan serta kesulitan dalam memilah informasi yang kredibel. Kondisi tersebut dipengaruhi oleh rendahnya literasi digital dan tingginya ketergantungan pada sumber informasi yang kurang terpercaya, seperti grup WhatsApp dan media sosial. Hasi penelitian ini juga merekomendasikan penerapan pendekatan berbasis transparansi, partisipasi, dan kolaborasi dalam penanganan infodemik, termasuk peningkatan literasi digital bagi lansia serta optimalisasi peran pemerintah dalam penyediaan informasi yang akurat dan tepercaya. Dengan strategi yang tepat, dampak negatif infodemik dapat diminimalkan guna melindungi kesehatan mental dan kesejahteraan lansia.
Co-Authors Alvian Rachmad Eko Purnomo Asal Wahyuni Erlin Mulyadi Is Hadri Utomo Is Hadri Utomo Kristina Setyowati Priyanto Susiloadi Retno Suryawati Rino Ardhian Nugroho