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All Journal JAKU (Jurnal Akuntansi & Keuangan Unja) (e-journal) Jurnal ASET (Akuntansi Riset) Jurnal Akuntansi Kompetif Journal of Economics and Business Letters Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Jambi Accounting Review (JAR) Journal of Economics, Entrepreneurship, Management Business and Accounting Jurnal RAK (Riset Akuntansi Keuangan) Jurnal Akuntansi, Keuangan, Perpajakan dan Tata Kelola Perusahaan Jurnal Pengabdian Masyarakat dan Penelitian Terapan Green Economics: International Journal of Islamic and Economic Education Fundamental and Applied Management Journal Journal of Economic Education and Entrepreneurship Studies Harmoni Economics: International Journal of Economics and Accounting
Ilham Wahyudi
Accounting Department, Faculty Of Economics And Business, Universitas Jambi, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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The Effect of Good Corporate Governance, Gender Diversity and Age Diversity on Financial Performance in Infrastructure Sector Companies Listed on The Indonesia Stock Exchange in 2020-2023 Rizki Ghina Izdihar; Ilham Wahyudi; Muhammad Gowon
Green Economics: International Journal of Islamic and Economic Education Vol. 2 No. 1 (2025): January: Green Economics: International Journal of Islamic and Economic Educati
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/greeneconomics.v2i1.66

Abstract

This study aims to find out and prove the influence of Good Corporate Governance, Gender Diversity, and Age diversity on financial performance in infrastructure sector companies listed on the Indonesia Stock Exchange for the 2020-2023 period. The companies that became the population in this study were 69 companies by eliminating as many as 23 companies. The analysis methods used in this study are classical assumption tests, multiple linear regression analysis, and hypothesis testing using SPSSV26 For Windows software as a tool. The results of this study stated that the audit committee, institutional ownership, gender diversity of the board of commissioners, age diversity of the board of commissioners had no effect on financial performance. Gender diversity of the board of directors and gender diversity of the board of directors have an impact on financial performance.
Rethinking Competitive Advantage in Customer Loyalty Models: The Roles of Service Excellence and Complaint Resolution Untung Murdiyanto; Johannes Johannes; Ilham Wahyudi
Journal of Economic Education and Entrepreneurship Studies Vol. 7 No. 3 (2026)
Publisher : Department of Economics Education, Faculty of Economics, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62794/je3s.v7i3.335

Abstract

Increasing operational complexity within port and logistics industries has intensified the importance of operational responsiveness, service recovery, and Costumer retention. Nevertheless, the mechanisms through which service excellence and complaint resolution influence competitive advantage and Costumer loyalty within operational service environments remain insufficiently explored. This study examines the relationships among service excellence, complaint resolution, competitive advantage, and Costumer loyalty in the operational context of PT Pelindo Regional 2. Drawing upon Relationship Marketing Theory and the Resource-Based View, the study positions complaint responsiveness and operational recovery capability as strategic determinants of organizational competitiveness and Costumer retention. Using survey data collected from 316 companies utilizing PT Pelindo Regional 2 services and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), the findings reveal that complaint resolution significantly strengthens both competitive advantage and Costumer loyalty. Service excellence also positively influences Costumer loyalty; however, it unexpectedly exerts a negative effect on competitive advantage. Furthermore, competitive advantage does not significantly influence Costumer loyalty and fails to mediate the relationships among the examined variables. These findings reveal the existence of a service-performance paradox within highly operational and infrastructure-based industries, where Costumers prioritize operational responsiveness and recovery capability over symbolic organizational superiority. The study contributes to service management literature by emphasizing complaint responsiveness as a more strategically relevant capability in sustaining Costumer loyalty and organizational competitiveness within port service industries.
Co-Authors Achmad Fahmi Dj Achmad Hizazi Afrizal Afrizal Agus Solikhin Akun Fadly Aprindah Jenny D Aulia Beatrice Brilliant Deki Andriadi Dewi Sutra Dian Rafiah Dini Hariyati Adam Dwi Arum R Dwiana Suharti IH Enggar Diah Puspa Arum Enggar Diah Puspa Arum Enggar DP Arum Eri Bestary Al Haitamy Erik Pernando Erja Humairah Lydia Fredy Olimsar Gowon, Muhammad Hazmi Arimiko S Heriyani Johannes Johannes Junaidi Junaidi Lidya Febriani M Indra Gunawan Marizha Dwi R Maya Tiara Agerta Misti Mardiana Muhammad Ridwan Mukhzarudfa, Mukhzarudfa Nela Safelia Nurapni Jami P Nurfitriani , Nurfitriani Oki Permata Rahayu Rahayu Rani Nur Az-zahra Osman Ratih Kusumastuti Rico Wijaya Rico Wijaya Z Rita Friyani Riyan Ardika Rizki Ghina Izdihar Siska Siska Sri Rahayu Sri Rahayu Sri Widiyati Susfayetti ulfamawaddah ulfamawaddah Untung Murdiyanto Wiralestari Wiralestari Wiralestari, Wiralestari Wiwik Tiswiyanti Yuliusman -