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Analisis Kepuasan Pasien Rawat Jalan Berdasarkan Tingkat Kepentingan dan Kinerja Layanan di Puskesmas Ngaglik 1, Sleman, D.I. Yogyakarta: Indonesia Wijayanti, Punik Mumpuni; Suryaningsih, Betty Ekawati; Kurnia, Arif Rahmat; Nugroho, Adi
Asian Journal of Innovation and Entrepreneurship Volume 08, Issue 03, September 2024
Publisher : UII

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/ajie.vol8.iss3.art2

Abstract

Background: Puskesmas is the spearhead of health services in Indonesia. In order to improve its services to the community, Puskesmas (public health center) must continuously increase their performances. Budget constraints make puskesmas must make improvements according to priority scale. Puskesmas have difficulty to determine priority as expected by society. Objective: This study aims to analyze the satisfaction of the Puskesmas visitors based on the level of performance and the level of importance which is then prioritized in accordance with the service attribute. Method: This research use cross sectional method with simple random sampling at Ngaglik 1 Sleman Yogyakarta Public Health Center visitors. Data were collected by using questionnaire based on likert scale with measured parameters including tangible, reliability, responsiveness, assurance and empathy. Data processing uses the method of Important Performance Analysis (IPA) and Potential Gain in Customer Value (PGCV). Data sufficiency uses a 10% accuracy rate, a 90% confidence rate, and a margin of error of 0.1 (10%). The subjects involved were 45 patients who were present at the Ngaglik Community Health Center at the time the research took place Results: Satisfaction analysis shows that the level of respondent satisfaction is spread so uneven in every service attribute. Values ​​for attributes considered to be important by the respondents averaged 3.14 while the average performance score of 4.18. There are different priorities that need to be improved according to IPA and PGCV. The five priorities that have to be fixed by IPA are the bathroom facilities, the speed and accuracy of the service of the officer, the completeness and the sophistication of medical equipment, drug security, and timeliness of service, while according to PGCV is the right JKN card service, knowledge and job mastery of the officers, completeness and sophistication of medical equipment, fast service when visitors arrive, and administrative length. Conclusion: The priority of service improvement according to IPA and PGCV differs from one to another. In general, researchers recommend the use of IPA method because this method saves time and cost. In general, puskesmas should improve services to match the expectations of visitors.
Lansia sebagai pelopor ekonomi hijau: Inisiatif kurikulum sekolah lansia Wijayanti, Punik Mumpuni; Kuntari, Titik; Priyadi, Unggul; Kusumawati, Rizqi Adhyka
Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Vol 8 No 1 (2025)
Publisher : University of Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jipemas.v8i1.22541

Abstract

Kelurahan Gedongkiwo di Kemantren Mantrijeron, Yogyakarta, memiliki populasi penduduk dan lansia terbesar, serta menghadapi tantangan serius dalam pengelolaan sampah, khususnya sampah organik. Kota Yogyakarta menghasilkan lebih dari 360 ton sampah setiap hari, namun pengelolaannya belum optimal. Lansia di Gedongkiwo, mayoritas tanpa pendidikan formal, belum diberdayakan secara aktif dalam pengelolaan sampah rumah tangga. Untuk mengatasi hal ini, dikembangkan kurikulum JUWEH (Juru Warga Lansia Pendamping Pengelola Sampah) yang bertujuan memberdayakan lansia sebagai agen perubahan lingkungan. Program ini melatih lansia untuk memisahkan dan mengolah sampah organik menjadi produk bernilai ekonomis seperti kompos, maggot, dan eco enzyme, menggunakan teknologi tepat guna. Kurikulum ini dirancang berbasis budaya lokal dan telah memperoleh Hak Kekayaan Intelektual (HKI). Hasilnya, program meningkatkan pemahaman dan keterampilan lansia dalam pengelolaan sampah, menciptakan produk bernilai jual, dan mendorong pemanfaatan hasil olahan untuk kebutuhan keluarga. Dengan dukungan berbagai pihak, program ini memberdayakan lansia sebagai agen lingkungan yang berkontribusi pada keberlanjutan sosial dan ekonomi Gedongkiwo, sejalan dengan Tujuan Pembangunan Berkelanjutan (SDGs).
Young ecopreneur training to enhance entrepreneurial competencies in UII High School: Pelatihan Young Ecopreneur untuk Mendukung Keunggulan Kewirausahaan di  SMA UII Kuntari, Titik; Roostika, Rr Ratna; Wijayanti, Punik Mumpuni; Utami, Utami; Kusumaningputri, Dyah Sekar Ayu; Wijayanto, Muhammadiena Ramadhannisa
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 9 No. 4 (2025): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/a2gydk59

Abstract

Organic fruit and vegetable waste is among the garbage that cannot be appropriately managed. Waste can be converted into eco enzymes, which are beneficial and economically valuable. UII High School, as the environmental rescue school title winner, has three benefits, one of which is entrepreneurship. Community service activities include offering knowledge and training on how to make ecoenzymes, eco enzyme derivative products, and digital marketing. The events, with the participation and cooperation of students, instructors, and parents, are expected to help young entrepreneurs realize their dreams of being creative, and innovative, producing environmentally friendly products, and having strong digital marketing skills. The training comprised teachers and school committees, with the goal that this program might be further developed
Analysis of Visitors' Multisensory Experiences Towards Mental Health Benefits in Outdoor Destinations Roostika, Ratna; Kusumawati, Rizqi Adhyka; Mumpuni, Punik; Kuntari, Titik
Business Management Analysis Journal (BMAJ) Vol 8, No 2 (2025): Business Managament Analysis Journal (BMAJ)
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/bmaj.v8i2.14136

Abstract

This study explores the increasing trend of traveling outdoors after the COVID-19 pandemic. There is still limited research in Indonesia exploring the role of multisensory experiences on tourists’ mental health benefits. Two main theories are used “the Attention Restorative Theory (ATR) and the Theory of Grounded Cognition, as the basis for developing the research model. This study aims to analyze the impact of the multisensory experience of outdoor tourism on place attachment, the perception of environmental restoration, and the perception of mental health benefits. This study examined 278 respondents who visited city parks and outdoor tourist sites in Yogyakarta and its surroundings. Using quantitative approaches and PLS statistical tools, it was found that the influence of multisensory experiences affects place attachment, perception of environmental restoration, and mental health benefits. The perception of environmental restoration also affects the mental health benefits. Only place attachment does not affect the mental health benefits of visiting outdoor destinations.  The implication for marketing strategies is that tourism should be designed to provide mental health benefits or balance between physical and mental health.