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PENGARUH PENANGANAN KELUHAN TERHADAP KEPUASAN ATAS PENANGANAN KELUHAN DI RUMAH SAKIT UMUM DAERAH (RSUD) WATES Dewi Kusumawati; Siti Dyah Handayani
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 1, No 2 (2012): July
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v1i2.944

Abstract

As a services producer, RSUD Wates need to maintain customer satisfaction. Satisfaction can be measured through the complaint presences and the handling complaints process. Managing consumer complaints is important to improve the hospital service while creating long term profitable relationships for RSUD Wates. This is a quantitative research with cross-sectional analytic approaches. Population was all RSUD Wates costumers. Study sample was 68 RSUD Wates costumers who had complaint experiences. Analysis testing using Linear Regression. Simultaneous test shows the three dimensions of justice are significantly influences the complaint handling satisfaction. While in the individual tests found only procedural justice and distributive justice have a positive and significant impact on handling complaints satisfaction in RSUD Wates, whereas interactional justice has not been proven significant effect on complaint handling satisfaction in RSUD Wates Keywords: Procedural Justice, Interactional Justice, Distributive Justice, Complaint Handling, Hospital.
PENGEMBANGAN PRAKTIKUM VIRTUAL URINALISIS SEBAGAI MEDIA PEMBELAJARAN BIOLOGI SISWA SMA KELAS XI Ade Suryanda; Rusdi Rusdi; Dewi Kusumawati
Biosfer: Jurnal Pendidikan Biologi Vol 10 No 1 (2017): Biosfer: Jurnal Pendidikan Biologi
Publisher : Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (198.768 KB) | DOI: 10.21009/biosferjpb.10-1.1

Abstract

Lab work has become one of the most important activities in learning Biology. Urinalysis requires special treatment because urinalysis using urine as a sample to be analyzed. There have been limitations in implementation of the lab work of urinalysis at high school level. Learning media such as virtual lab work of urinalysis was expected to overcome the limitations. The aim of this research was to develop virtual lab work as learning media of Biology. The research was held at Senior High School 4 Tangerang, using research and development method. Research and information collecting, planning, product development, and try-out and revision were the steps in this research. Instrumen used were questionnaires for need assessment for students, interviews guide for Biology teacher, and questionnaires of feasibility for media expert, material expert, Biology teacher, and students. In the try-out and revision steps, media expert and material expert were involved in feasibility testing, meanwhile Biology teacher and students grade XI at Senior High School 4 Tangerang were involved in field testing. The average percentage of all test products scored 81,76%. The result of this research showed that the virtual lab work of urinalysis could be utilized as one of learning media of Biology for Senior High School grade XI.
Hubungan Ketidakpuasan Tubuh dan Gangguan Makan dengan Status Gizi Mahasiswa : Relationship between Body Dissatisfaction and Eating Disorders with Nutritional Status of College Students Dyah Ayu Kusuma Wardani; Dewi Kusumawati; Budi Prasetyo
JURNAL GIZI DAN KESEHATAN Vol. 17 No. 1 (2025): JURNAL GIZI DAN KESEHATAN
Publisher : UNIVERSITAS NGUDI WALUYO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35473/jgk.v17i1.599

Abstract

Nutritional status is condition of body as a result of the use and absorption of food. National prevalence of nutritional status was underweight 9,3%, normal 55,3%, overweight 13,6% and obese 21,8%. Body dissatisfaction plays a role in development of eating disorders. Eating disorders are characterized by changes in poor eating behavior, negative perceptions about body shape and inappropriate weight management. Aim of this study was to analyze relationship between body dissatisfaction and eating disorders with nutritional status of college students. Design used was cross sectional. Sample in this study was 117 college students at Kusuma Husada University, Surakarta taken using purposive sampling technique. Body dissatisfaction was measured using contour drawing rate scale (CDRS), eating disorders using 26-item eating attitude test (EAT-26) and nutritional status using body mass index (BMI). Data analysis used chi square and Fisher's exact tests. Results of analysis showed that most respondents felt dissatisfied with bodies (90,6%). Most respondents were not at risk of eating disorders (7,5%). Most respondents had normal nutritional status (54,7%). There was no relationship between body dissatisfaction and nutritional status (p=0,752). Although, there was relationship between eating disorders and nutritional status (p=0,037). Conclusion in this study was that there was relationship between eating disorders and nutritional status, however there was no relationship between body dissatisfaction and the nutritional status of college students.   ABSTRAK Status gizi adalah keadaan tubuh sebagai akibat dari pemakaian, penyerapan, dan penggunaan makanan. Prevalensi status gizi secara nasional adalah kurus 9,3%, normal 55,3%, berat badan lebih 13,6% dan obesitas 21,8%. Ketidakpuasan tubuh memiliki peran dalam perkembangan gangguan makan. Gangguan makan ditandai dengan perubahan perilaku makan menjadi kurang baik, persepsi negatif tentang bentuk tubuh dan pengaturan berat badan yang kurang tepat. Tujuan penelitian ini adalah untuk menganalisis hubungan ketidakpuasan tubuh dan gangguan makan dengan status gizi mahasiswa. Desain yang digunakan adalah cross sectional. Sampel pada penelitian ini sebanyak 117 mahasiswa di Universitas Kusuma Husada Surakarta yang diambil dengan teknik quota sampling. Ketidakpuasaan tubuh diukur dengan contour drawing rate scale (CDRS), gangguan makan dengan eating attitude test 26 item (EAT-26) dan status gizi dengan indeks massa tubuh (IMT). Analisis data menggunakan uji chi square. Hasil analisis menunjukkan sebagian responden merasa tidak puas dengan tubuhnya (90,6%). Sebagian besar reponden tidak berisiko mengalami gangguan makan (73,5%). Sebagian besar responden memiliki status gizi normal (54,7%). Tidak ada hubungan ketidakpuasan tubuh dengan status gizi mahasiswa (p=0,752). Ada hubungan gangguan makan dengan status gizi mahasiswa (p=0,037). Kesimpulan dalam penelitian ini adalah ada hubungan gangguan makan dengan status gizi namun tidak ada hubungan ketidakpuasan tubuh dengan status gizi mahasiswa.
Peningkatan Hasil Belajar Melalui Penerapan Discovery Learning Berbantu Media BerbasisWordwall Pada Pembelajaran Biologi Dewi Kusumawati; Abdul Muis; Siti Rahma
JURNAL PEMIKIRAN DAN PENGEMBANGAN PEMBELAJARAN Vol. 6 No. 2 (2024): JURNAL PEMIKIRAN DAN PENGEMBANGAN PEMBELAJARAN (JP-3)
Publisher : RAYHAN INTERMEDIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31970/pendidikan.v6i2.484

Abstract

Berdasarkan observasi yang dilakukan di SMA Negeri 2 Makassar terkait hasil belajar peserta didik dalam mengikuti pembelajaran tergolong rendah. Oleh karena itu, penelitian ini dilakukan dengan tujuan untuk meningkatkan hasil belajar peserta didik kelas XI Biologi 4 SMA Negeri 2 Makassar dalam materi enzim, dengan menggunakan model pembelajaran discovery learning berbantu media pembelajaran wordwall. Penelitian tindakan kelas ini dilakukan dalam 2 siklus. Populasi penelitian terdiri dari 36 peserta didik kelas XI Biologi 4 di SMA Negeri 2 Makassar. Hasil penelitian menunjukkan adanya peningkatan hasil belajar peserta didik. Hasil belajar peserta didik meningkat dari 61% pada siklus I menjadi 94% pada siklus II. Berdasarkan data ini, dapat disimpulkan bahwa model pembelajaran discovery learning berbantu media pembelajaran wordwall efektif dalam meningkatkan hasil belajar peserta didik dalam mata pelajaran biologi, khususnya pada materi enzim di kelas XI Biologi 4 SMA Negeri 2 Makassar