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All Journal Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi Seminar Nasional Teknologi Informasi Komunikasi dan Industri Jurnal Teknik Informatika (JUTIF) Abdimas Terapan: Jurnal Pengabdian Kepada Masyarakat Terapan The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika
Muhammad Jazman
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Religion Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mathematics Public Health Social Sciences Other

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Journal : The Indonesian Journal of Computer Science

 1 
Analisis Kepuasan Pengguna Aplikasi DANA Menggunakan Metode CSI dan E-Servqual Febriansyah, Yudhi; Syaifullah; Ahsyar, Tengku Khairil; Muhammad Jazman
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4457

Abstract

Kemajuan teknologi informasi saat ini telah mempermudah berbagai aspek kehidupan, termasuk transaksi non-tunai yang semakin populer. Teknologi ini berperan besar dalam meningkatkan jumlah konsumen serta mempengaruhi kebutuhan dan gaya hidup masyarakat di era ekonomi digital. Penelitian ini bertujuan untuk mengukur tingkat kepuasan pengguna dan kualitas layanan aplikasi DANA sebagai alat pembayaran digital di kalangan UMKM di Kota Pekanbaru, dengan menggunakan lima dimensi e-Servqual. Metode penelitian melibatkan penyebaran kuesioner kepada 30 responden untuk mengevaluasi aspek Customer Satisfaction Index (CSI) dan e-Servqual. Hasil penelitian menunjukkan bahwa tingkat kepuasan pengguna berada dalam kategori "puas" dengan skor CSI sebesar 72,21%. Namun, terdapat kesenjangan antara harapan dan persepsi pengguna, terutama pada dimensi Responsiveness, yang menunjukkan kualitas layanan terendah. Kesimpulannya, meskipun pengguna secara umum merasa puas, peningkatan pada dimensi Responsiveness diperlukan untuk memperkuat kepuasan dan loyalitas pengguna aplikasi DANA di masa mendatang.
Analisis Kepuasan Pengguna Aplikasi Spotify menggunakan Metode End-User Computing Satisfaction (EUCS) Rama, M Bryant Rama Ajalal; Muhammad Jazman; Tengku Khairil Ahsyar; Syaifullah
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4459

Abstract

The increasing use of digital applications among fan communities encourages the importance of understanding the factors that influence user satisfaction. This study aims to analyze the influence of Content, Accuracy, Format, Ease of Use, and Timeliness on user satisfaction in the Weverse application. Using a quantitative approach with multiple linear regression methods, this study examines the effect of independent variables on the dependent variable. The analysis results show that Accuracy, Format, and Ease of Use have a significant influence on user satisfaction, while Content and Timeliness have no significant effect. Simultaneously, all independent variables contribute 54.1% to user satisfaction, based on the Adjusted R Square results. In conclusion, technical factors such as information accuracy, ease of use, and presentation format play an important role in increasing app user satisfaction, while content and timeliness of information have a smaller role. The findings provide valuable insights for app developers in improving user experience and maintaining customer loyalty in the competitive digital age.
Co-Authors Ahsyar, Tengku Khairil andri anto Andri Nofiar Antoni Pribadi Arif Marsal Atha Kurniawan Eki Saputra Febriansyah, Yudhi Fenty Kurnia Oktorina Fina Nasari Fitri Fitri Furqan Anwari Ichsan Ahmad Gunawan M. Afdal Megawati Megawati Mona Fronita Muhammad Ibnu Wardana Muhammad Ridwan Rama, M Bryant Rama Ajalal Slamet Triyanto Syafril Siregar Syaifullah Syaifullah Syaifullah Tengku Khairil Ahsyar Umi Riyani