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Journal : INOVTEK Polbeng - Seri Informatika

User Experience Evaluation of e-Puskesmas in Payakumbuh City using the User Experience Questionnaire Method Furqan Anwari; Eki Saputra; Arif Marsal; Mona Fronita; Muhammad Jazman; Syafril Siregar
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/z7dkt524

Abstract

Puskesmas in Indonesia are responsible for providing primary health services to the local community. The Community Health Centers (Puskesmas) in Indonesia utilise e-Puskesmas, a web-based system that enables electronic data management and patient services. The newest version, e-Puskesmas Next Generation (NG), was made to allow online interactions, but it has had some technical problems, including duplicate medical data and wrong medication dosages because it doesn't have an allergy detection feature. The UEQ method will be used to rate the user experience of e-Puskesmas. The UEQ measures six factors: attractiveness, efficiency, perspicuity, dependability, stimulation, and novelty. Twenty-one people participated in the evaluation, and the results show that all variables were close to neutral. This means that using the system doesn't make people very happy or sad, but instead stays at an average level. This study confirms that, although e-Puskesmas has the potential to be an effective tool, there is still significant room for improvement, especially in terms of feature customisation and user interface. The "poor" score in the benchmark evaluation indicates that significant improvements in the system's design and functionality are necessary to enhance user satisfaction and healthcare service efficiency. It is hoped that these findings can encourage further development that addresses the existing shortcomings and effectively improves the management of health services at the community health centre
Analysis of Acceptance and Use of QRIS Payment Method using the UTAUT-3 Model Atha Kurniawan; Muhammad Jazman; Mona Fronita; Tengku Khairil Ahsyar
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/e6zskk85

Abstract

This study explores the factors that influence the use of QRIS as a digital payment method in Pekanbaru City using the Unified Theory of Acceptance and Use of Technology 3 (UTAUT-3) approach. The sample of this study consisted of 100 respondents who were purposefully selected, including respondents of various ages, occupations, and frequencies of QRIS use in Pekanbaru City. Data were analysed using the SmartPLS application. The results show that habit (H) has a significant effect on Behavioral Intention (BI) and usage behaviour (UB). In addition, Hedonic motivation (HM), personal Innovativeness (PI), and Price Value (PV) are significant to BI, while PI also directly affects UB. In contrast, BI on UB, Effort expectancy (EE), Facilitating Conditions (FC), performance expectancy (PE), and Social influence (SI) do not show a significant effect. These findings indicate the importance of strengthening user habits, hedonic values, and personal innovation in developing QRIS features and marketing strategies to accelerate its adoption. The findings of this study indicate the need for QRIS service developers, policymakers, and business actors to focus on strengthening user habits, increasing hedonic motivation, price-based incentives, and encouraging personal innovation to accelerate the adoption of QRIS as a digital payment method while expanding understanding of the factors that influence the adoption of digital payment technology in the context of QRIS.