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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Jurnal Pemerintahan dan Politik Jurnal Psikologi Islam Liaison Journal of BEST PROCEEDINGS CONFERENCE ON DESIGN AND MANUFACTURE AND ITS APPLICATION
Muhammad Affandi
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Religion Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Social Sciences

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Journal : Liaison Journal of BEST

 1 
Understanding and Managing Conflicts didi kurniadinata; joni ga selayan; Muhammad Affandi
LIAISON JOURNAL OF BEST Vol. 2 No. 1 (2023): II
Publisher : IULI Publisher

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Abstract

Among interpersonal communication skills, managing a conflict is one of the most challenging skillsbecause the conflict often involves emotional elements in the application. Conflicts are everywherethat drain thoughts, emotions and energy. If a conflict is not handled properly, new problems willusually arise and the effects could be worse than expected. If one is a leader, the ability to manageconflict is very important. According to a research conducted by The American ManagementAssociation, 20 percent of a leader's time is used to manage conflict. Meanwhile, research resultsfrom the Queensland Government show that more time, namely 30% of manager's time, is used toresolve conflicts in the office. A conflict is due to the differences that arise both in the views andinterests of people in formal or social interactions. The differences which have become conflicts resultin incompatibility and disagreement. Since the incompatibility and disagreement use up abundantenergy, traditional views mention that (1) conflict should be avoided because it will use not onlyenergy but create cost as well. However, the people with the human relations view consider that (2)conflict is something natural and it normally occurs in any organisation. Moreover, the interactionistgroup views that (3) conflict is a necessary and positive force that is imminent for an organisation toperform more effectively. Keywords: Conflict; Interpersonal Communication; Human Relations; Values; Leadership
The Influence of Service Quality and Brand Image Towards Customer Satisfaction in Garuda Indonesia Airlines syafina dhiaz fhahira; ra afera ratna wijayanti; muhammad affandi; joni gusmali
LIAISON JOURNAL OF BEST Vol. 2 No. 2 (2023): Volume II
Publisher : IULI Publisher

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Abstract

When consumers buy a product, there are many factors that influence these consumers in making decisions, starting from internal factors or external factors to produce satisfaction for the consumers themselves. Service quality is one aspect when consumers use services or buy products from a trademark or company. Service quality is the main activity carried out by a trademark or company to provide satisfactory service to consumers in the long run. The aviation business is one of the industries that is concerned with the quality of their service to provide the best service to consumers so that consumers are satisfied with the services provided. In addition to service quality, brand image is also an important aspect of customer satisfaction because consumers will see whether a trademark or company has a good image or not and consumers will use services or goods from brands or companies that they frequently use or that already exist in their minds. The purpose of this study is to analyze the impact of service quality and brand image on customer satisfaction in the aviation industry. This study uses descriptive and quantitative research with the aim of wanting to know the relationship of three variables namely service quality, brand image and customer satisfaction with each sub-variable. This study uses quantitative data by distributing questionnaires as a method of collecting data. Keywords: Service Quality, Brand Image, Customer Satisfaction, Airline Industry
The Influence of Physical Work Environment and Social Work Environment on Individual Performance in Sinar Mas Land mario julian prakoso; ra afera ratna wijayanti; muhammad affandi
LIAISON JOURNAL OF BEST Vol. 2 No. 2 (2023): Volume II
Publisher : IULI Publisher

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Abstract

Human resource is the key driver in any organization and will determine the success of the organization. Individual performance is one of the indicators to how welldoes an employee performance is towards the company. How well does an employee performs can be determined by their individual performance. The individual performance does have factors which are the Physical Work Environment, and Social Work Environment. The physical work environment and social work environment are the x variables to find which of them the main influence that affects the individual performance is. The purpose of this research is to determine how influential are physicalwork environment and social work environment towards the individual performance ofthe corporate communications division in Sinar Mas Land. This research thesis uses the quantitative research method. The data is collectedusing primary data and secondary data. The primary data is gathered usingquestionnaires through Google forms, and the secondary data is using journal articles, and websites. The questionnaire is distributed to 115 respondents of Sinar Mas Land, and to process the data, this thesis use IBM SPSS Statistics 23 and AMOS 25 Graphics toconduct analysis and to test the hypothesis. Keywords: Human Resource, Physical Work Environment, Social Work Environment, Individual Performance
Co-Authors didi kurniadinata Dika Anggara Isril " joni ga selayan joni gusmali mario julian prakoso Mubarok, Ali Syahidin Muhamad Ari ra afera ratna wijayanti syafina dhiaz fhahira Teguh Kurniawan