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All Journal Jurnal Ilmiah Mahasiswa FEB Alchemy Jurnal Penelitian Kimia Medula Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesian Journal of Innovation Studies
Siti Mardhiyah
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Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Economics, Econometrics & Finance Education Energy Engineering Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences

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Analysis of Queueing System, Health Services, SOP, and Quality Standards on Patient Satisfaction Levels at Urangagung Health Center Mardhiyah, Siti; Supardi, Supardi; Firdaus, Vera
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 7, No 2 (2024): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v7i2.7878

Abstract

This study investigates the influence of queuing systems, health services, SOPs, and quality standards on patient satisfaction in health facilities. Using surveys, data is collected from patients through questionnaires. The analysis shows that the effectiveness of the queuing system, high-quality health services, proper implementation of SOPs, and achievement of quality standards contribute positively to patient satisfaction. These findings provide strategic recommendations for improving the management of queuing systems, health services, SOPs, and quality standards in health centers, with the aim of increasing patient satisfaction and the quality of primary health services.
Co-Authors Arief, Mochamad Fahmy Azis Ikhsanudin Imelda Dian Rahmawati Juni Herawati Novita Andarini Rosyid V. M, Mufti Sampurno, Feri D. Supardi Supardi Tanti Haryati Vera Firdaus