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All Journal Jurnal Ilmiah Mahasiswa FEB Medula Pendas : Jurnah Ilmiah Pendidikan Dasar Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesian Journal of Innovation Studies
Siti Mardhiyah
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Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Engineering Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Analysis of Queueing System, Health Services, SOP, and Quality Standards on Patient Satisfaction Levels at Urangagung Health Center Mardhiyah, Siti; Supardi, Supardi; Firdaus, Vera
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 7, No 2 (2024): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v7i2.7878

Abstract

This study investigates the influence of queuing systems, health services, SOPs, and quality standards on patient satisfaction in health facilities. Using surveys, data is collected from patients through questionnaires. The analysis shows that the effectiveness of the queuing system, high-quality health services, proper implementation of SOPs, and achievement of quality standards contribute positively to patient satisfaction. These findings provide strategic recommendations for improving the management of queuing systems, health services, SOPs, and quality standards in health centers, with the aim of increasing patient satisfaction and the quality of primary health services.
Co-Authors Arief, Mochamad Fahmy Azis Ikhsanudin Fatkhul Amin Ika Winarti Imelda Dian Rahmawati Izzah Qoimatul Isti’adah Juni Herawati Mar’atus Imamah Novita Andarini Nur Laili Dina Hafni Qoimatul, Izzah Rosyid V. M, Mufti Sampurno, Feri D. Supardi Supardi Tanti Haryati Uut Kenanga Sari Vera Firdaus