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Analisis Kualitas Pelayanan Aparatur Kepolisian Berdasarkan Model Importance Performance Analysis dan Model Kano (Studi Kasus pada Satuan Penyelenggara Administrasi SIM (SATPAS) POLRES Kabupaten Ngawi Nugroho, Alih Aji
Jurnal Administrasi Publik Vol 2, No 8 (2014)
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

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Abstract: Analysis of Administrative Police Service Quality Model Based Importance Performance Analysis (IPA) and the Kano Model (Case Study in Unit Organizers SIM Administration (SATPAS) POLRES Ngawi).The police as officers and servants of the state is essentially a public servant. Police must devote themselves entirely to the interests of society with the spirit of dedication and service to the community. This study analyzes the level of performance and the level of interest in the attributes of services provided POLRES Ngawi SATPAS employees. Service quality attributes that have a high interest rate with a low performance in the category and the main priority for the enhanced security personnel serving with polite and friendly, willingness ample parking facilities, practice exam and written test are adequate, room air circulation (AC) and speed in handling customer complaints officer. From the research recommended should the SATPAS POLRES Ngawi can make improvements to the weak performance attributes in order to provide a service that gives satisfaction to the applicant's driver's license. Keywords: service quality, IPA and Kano method, police Abstrak: Analisi Kualitas Pelayanan Aparatur Kepolisian Berdasarkan Model Importance Performance Analysis (IPA) dan Model Kano (Studi Kasus pada Satuan Penyenggara Administrasi SIM (SATPAS) POLRES Ngawi). Polisi sebagai aparatur dan abdi Negara pada hakekatnya merupakan pelayan masyarakat.Kepolisian harus mengabdikan diri sepenuhnya pada kepentingan masyarakat dengan semangat pengabdian dan pelayanan kepada masyarakat.Atribut kualitas pelayanan yang memiliki tingkat kepentingan tinggi dengan kinerja yang rendah dan masuk dalam kategori prioritas utama untuk ditingkatkan yaitu jaminan pegawai melayani dengan sopan dan ramah, kesediaan tempat parkir yang cukup, fasilitas ujian praktek dan ujian tulis yang memadai, sirkulasi udara ruangan (AC) dan kecepatan petugas dalam menangani keluhan pelanggan.Dari hasil penelitian direkomendasikan sebaiknya pihak SATPAS POLRES Ngawi dapat melakukan perbaikan pada atribut yang kinerjanya lemah agar dapat memberikan pelayanan yang memberikan kepuasan pada pemohon SIM. Kata kunci: kualitas pelayanan, IPA dan Kano, kepolisian

Analisis Kualitas Pelayanan Aparatur Kepolisian Berdasarkan Model Importance Performance Analysis dan Model Kano (Studi Kasus pada Satuan Penyelenggara Administrasi SIM (SATPAS) POLRES Kabupaten Ngawi Alih Aji Nugroho
Jurnal Administrasi Publik Vol. 2 No. 8 (2014)
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract: Analysis of Administrative Police Service Quality Model Based Importance Performance Analysis (IPA) and the Kano Model (Case Study in Unit Organizers SIM Administration (SATPAS) POLRES Ngawi).The police as officers and servants of the state is essentially a public servant. Police must devote themselves entirely to the interests of society with the spirit of dedication and service to the community. This study analyzes the level of performance and the level of interest in the attributes of services provided POLRES Ngawi SATPAS employees. Service quality attributes that have a high interest rate with a low performance in the category and the main priority for the enhanced security personnel serving with polite and friendly, willingness ample parking facilities, practice exam and written test are adequate, room air circulation (AC) and speed in handling customer complaints officer. From the research recommended should the SATPAS POLRES Ngawi can make improvements to the weak performance attributes in order to provide a service that gives satisfaction to the applicant's driver's license. Keywords: service quality, IPA and Kano method, police Abstrak: Analisi Kualitas Pelayanan Aparatur Kepolisian Berdasarkan Model Importance Performance Analysis (IPA) dan Model Kano (Studi Kasus pada Satuan Penyenggara Administrasi SIM (SATPAS) POLRES Ngawi). Polisi sebagai aparatur dan abdi Negara pada hakekatnya merupakan pelayan masyarakat.Kepolisian harus mengabdikan diri sepenuhnya pada kepentingan masyarakat dengan semangat pengabdian dan pelayanan kepada masyarakat.Atribut kualitas pelayanan yang memiliki tingkat kepentingan tinggi dengan kinerja yang rendah dan masuk dalam kategori prioritas utama untuk ditingkatkan yaitu jaminan pegawai melayani dengan sopan dan ramah, kesediaan tempat parkir yang cukup, fasilitas ujian praktek dan ujian tulis yang memadai, sirkulasi udara ruangan (AC) dan kecepatan petugas dalam menangani keluhan pelanggan.Dari hasil penelitian direkomendasikan sebaiknya pihak SATPAS POLRES Ngawi dapat melakukan perbaikan pada atribut yang kinerjanya lemah agar dapat memberikan pelayanan yang memberikan kepuasan pada pemohon SIM. Kata kunci: kualitas pelayanan, IPA dan Kano, kepolisian

Labor Market Flexibility: Advantages for Workforce or Threat? Alih Aji Nugroho
Policy & Governance Review Vol 2 No 2 (2018): May
Publisher : Indonesian Association for Public Administration

Labor Market Flexibility (LMF) which is supported by the law of supply and demand are considered capable of creating an eﬃcient labor market. As well as apprenticeship programs were considered to improve the quality of the labor force which can suppress the number of unemployed. Whether the application of LMF can be a positive impact like as imagined by its proponents? This is the result of research that seeks to see the dynamics of industrial relations faced by the workforce under the LMF system and dismantle the neoliberal project of the apprenticeship system. The study was conducted during September-November 2016 in the industrial area of Bekasi. The study used a descriptive qualitative approach. Collecting data through participatory research or live in. Searchable data sources using methods of a snowball eﬀect. In the end, this study involved seven trade unions, six companies, two foundations labor brokers, three government agencies, 35 workers (10 contract workers, 10 workers outsourcing, and 15 workers apprenticeship) and three labor activists. The result is the implementation of contract system and outsourcing many violate the rules. In the industrial area of Bekasi composition flexible workforce of more than 50% of the total workforce. And under the LMF system occurs bureaucratization in industrial relations. In addition, LMF policy does not reduce unemployment but only rotate unemployment. and the apprenticeship system is expected to increase human resources in the labor force application only used by the owners of capital to get cheap labor.

Alleviating Society’s Economic Crisis: Narrative Policy on Social Safety Nets Policy Process During Covid-19 Pandemic Alih Aji Nugroho; Ilima Fitri Azmi
Policy & Governance Review Vol 5 No 2 (2021): May
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v5i2.443

This study aimed to see how the coalition policy at the national level narrated the social safety net (JPS) policy as an effort to save people from the crisis during the Covid-19 Pandemic. Narrative Policy Framework (NPF) was used to analyze the influence of the policy narrative component from experts, executives, and their supporters on the JPS policy process. The method of the study was descriptive qualitative. The result of the study showed that the strategy of policy coalitions at the meso level in policy narrative influenced the social safety net policy-setting process. In the JPS policy narrative, groups supporting the policy fall into the category of status quo group which positioned itself as a hero. This group came from government circles who claimed that the JPS policy is for the benefit of the community. The second group (victims) came from people who believed in the notion that the implementation of JPS policies was problematic and inappropriate. Villain from the JPS narrative was characterized from a group that took advantage of the situation for personal gain. Moral of the story from JPS policy was that the hero tried to lead the narrative so that the story built legitimized the policy.

STRATEGI IMPLEMENTASI SMART CITY KOTA BANDUNG Azkha Ayunda Wahyudi; Yumna Rizki Widowati; Alih Aji Nugroho
Jurnal Good Governance Vol 18, No 1 (2022): Maret
Publisher : Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32834/gg.v18i1.460

Smart city merupakan konsep pengelolaan kota yang berbasis Teknologi Informasi dan Komunikasi (TIK) agar kota menjadi lebih cerdas dan efisien di dalam pemanfaatan berbagai sumber daya yang ada, serta meningkatkan pelayanan dan kualitas kehidupan masyarakat kota dengan tetap mengedepankan keberlanjutan lingkungan hidup. Kota Bandung menjadi salah satu kota di Indonesia yang telah mengimplementasikan Konsep Smart City. Penelitian ini bertujuan untuk mengetahui bagaimana implementasi konsep Smart City di Kota Bandung, kemudian merumuskan strategi implementasi yang dapat diadopsi dalam pengembangan kawasan-kawasan Smart City di Indonesia. Dalam tulisan ini penulis mengacu pada teori Implementasi kebijakan direct and indirect impact on implementation yang terdiri dari empat variabel, yaitu komunikasi, sumber daya, disposisi, dan Birokrasi dengan menggunakan pendekatan kualitatif, menganalisis literatur dan data sekunder untuk menghasilkan tulisan deskriptif analitis tentang pengimplementasian Smart City di Kota Bandung. Hasil Penelitian menunjukkan implementasi kebijakan Smart City di Kota Bandung masih memiliki sejumlah permasalahan seperti Konsep Smart City yang belum tersosialisasi secara merata di masyarakatnya dan penerapan Smart City yang masih terfokus pada pembangunan teknologi, tetapi mengabaikan dimensi manusia dan institusi. Hal ini berimplikasi pada implementasi Smart City di Kota Bandung yang tidak optimal. Untuk mengatasi permasalah tersebut, strategi yang perlu dilakukan adalah dengan mengedepankan sinergitas dari semua sektor termasuk melibatkan partisipasi masyarakat serta melakukan perluasan skala ekonomi individu warga atau kelompok masyarakat. Kata kunci : Implementasi, Strategi, Smart City.

EFFECT OF DIGITAL COMMUNITY TOWARDS DEMOCRACY PROCESS: DIGITAL PARTISIPATION ANALYSIS IN INDONESIA Alih Aji Nugroho
Jurnal Good Governance Vol 15, No 2 (2019): September
Publisher : Lembaga Administrasi Negara

The world is entering a new phase of the digital era, including Indonesia. The unification of the real world and cyberspace is a sign, where the conditions of both can influence each other (Hyung Jun, 2018). The patterns of behavior and public relations in the virtual universe gave rise to new social interactions called the Digital Society. One part of Global Megatrends has also influenced public policy in Indonesia in recent years. Critical mass previously carried out conventionally is now a virtual movement. War of hashtags, petitions, and digital community comments are new tools and strategies for influencing policy. This paper attempts to analyze the extent of digital society's influence on public policy in Indonesia. As well as what public policy models are needed. Methodology used in this analysis is qualitative descriptive. Data collection through literature studies by critical mass digital recognition in Indonesia and trying to find a relationship between political participation through social media and democracy. By processing the pro and contra views regarding the selection of social media as a level of participation, this paper finds that there are overlapping interests that have the potential to distort the articulation of freedom of opinion and participation. - which is characteristic of a democratic state. The result is the rapid development of digital society which greatly influences the public policy process. Digital society imagines being able to participate formally in influencing policy in Indonesia. The democracy that developed in the digital society is cyberdemocracy. Public space in the digital world must be guaranteed security and its impact on the policies that will be determined. The recommendation given to the government is that a cyber data analyst is needed to oversee the issues that are developing in the digital world. Regulations related to the security of digital public spaces must be maximized. The government maximizes cooperation with related stakeholders.Keywords: Digital Society; Democracy; Public policy; Political Participation

ANALISIS PENYELENGGARAAN PELAYANAN PUBLIK: SURVEI INDEKS KEPUASAN MASYARAKAT DI PEMDA KABUPATEN JAYAPURA TAHUN 2019 Alih Aji Nugroho; Keisha Dinya Sholihati; M. Rizki
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 17, No 2 (2020): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v17i2.591

Quality public service with a high level of community satisfaction are the determinants of the success of local governments in realizing good governance and sustainable development. This paper aims to present empirical data related to public service practices in Jayapura Regency. The purpose of this study is to precisely measure service quality; determine the satisfaction index; and perform a theoretical-conceptual study on the implementation of public service delivery in Jayapura Regency as mandated by Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia No.14 of 2017 on Guidelines of Public Satisfaction Surveys for Public Service. The research method used is descriptive quantitative. Primary data were collected from community satisfaction survey to obtain the Jayapura Regency Community Satisfaction Index (IKM). Based on results of data processing, CSI for Yowari Hospital of Jayapura District is 2,69, while CSI for DPMPTSP of Jayapura District is 2,91, and Dispendukcapil obtained an average CSI value of 2,83. The CSI value of those three RGOs are all categorized as “C”, defined as “Not Good Enough”, which indicates that the need for public service management improvement is crucial, both in terms of infrastructure and employee’s competency in deliviring excellent services.

PENINGKATAN SISTEM MERIT MELALUI MANAJEMEN PENGEMBANGAN KOMPETENSI TERINTEGRASI BERBASIS TEKNOLOGI INFORMASI DI PEMERINTAH KABUPATEN GARUT Rima Ranintya Yusuf; Neneng Sri Rahayu; Alih Nugroho; Devina Khaerunnisa
SWARNA: Jurnal Pengabdian Kepada Masyarakat Vol. 2 No. 4 (2023): SWARNA: Jurnal Pengabdian Kepada Masyarakat, April 2023
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/swarna.v2i4.476

Dalam rangka menuju world class bureaucracy, maka ASN perlu melakukan upgrading terhadap kemampuan bekerjanya. Kegiatan ini lazim disebut sebagai pengembangan kompetensi. Pengembangan kompetensi adalah sebuah hak yang dimiliki oleh Aparatur Sipil Negara, minimal sebanyak 20 Jam Pelajaran per tahun. Melalui pengembangan kompetensi terintegrasi yang memanfaatkan teknologi informasi maka proses dari perencanaan, pelaksanaan, evaluasi, bisa dilakukan dengan efektif dan efisien. Kabupaten Garut yang memiliki jumlah ASN besar membutuhkan sistem yang terintegrasi untuk mewujudkan sistem merit. Pelaksanaan Pengabdian Masyarakat dilakukan dengan memberikan materi dan sosialisasi tentang strategi peningkatan pengembangan kompetensi di Kabupaten Garut. Hasilnya, BKPSDM Kabupaten Garut segera menyusun road map pengembangan kompetensi ASN sesuai kebutuhan daerah.

PENGGUNAAN BLOCKCHAIN SEBAGAI UPAYA PENINGKATAN KINERJA ORGANISASI PUBLIK DI ERA REVOLUSI INDUSTRI 4.0 Khaerunnisa, Devina; Wahyudi, Azkha Ayunda; Nugroho, Alih Aji
Dinamika Governance : Jurnal Ilmu Administrasi Negara Vol 12, No 4/Januari (2023): Dinamika Governance: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jdg.v12i4.3496

Network-based technology in governance has begun to be widely used. One of them is the use of Blockchain which is a database that stores information electronically in a digital format. This paper aims to analyze the potential use of blockchain technology in the public sector. Blockchain offers solutions to existing public problems such as transparency, legitimacy and trust. With a qualitative approach, the authors analyze secondary data and existing literature to answer questions about the prospects for implementing blockchain use in the public sector, especially in Indonesia. In addition, this paper also uses the Policy Capacities approach. The results found in this study are that there are still obstacles in Blockchain development in a number of aspects, namely readiness, human resource capabilities, sufficient support from the community, and sufficient support from the government. To overcome this, researchers recommend a review of the institutional role of NGOs and development agencies in adopting Blockchain. ABSTRAKSITeknologi berbasis jaringan dalam tata kelola pemerintahan telah mulai banyak digunakan. Salah satunya adalah penggunaan Blockchain yang merupakan database yang menyimpan informasi secara elektronik dalam format digital. Paper ini bertujuan untuk menganalisis potensi penggunaan teknologi blockchain di sektor public. Blockchain menawarkan solusi dari permasalahan publik yang ada seperti transparansi, legitimasi dan kepercayaan. Pendekatan kualitatif, penulis menganalisis data-data sekunder dan literatur yang ada untuk menjawab pertanyaan bagaimana prospek implementasi penggunaan blockchain di sektor publik khususnya di Indonesia. Selain itu, paper ini juga menggunakan metode pendekatan Policy Capacities (Kapasitas Kebijakan). Hasil yang ditemukan dalam penelitian ini adalah masih ditemukannya hambatan dalam pengembangan Blockchain di sejumlah aspek, yaitu kesiapan, kemampuan sumber daya manusia, dukungan yang cukup dari masyarakat, dan dukungan yang cukup dari pemerintah. Untuk mengatasi hal tersebut, peneliti merekomendasikan pengkajian ulang terhadap peran kelembagaan LSM dan lembaga pembangunan dalam pengadopsian Blockchain.

ADOPSI TEKNOLOGI BLOCKCHAIN DI SEKTOR PUBLIK: PELUANG PEMBENTUKAN SISTEM IDENTITAS DIGITAL NASIONAL DI ERA VUCA Suminar, Lilis Ratna; Nugroho, Alih Aji
Dinamika Governance : Jurnal Ilmu Administrasi Negara Vol 12, No 4/Januari (2023): Dinamika Governance: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jdg.v12i4.3396

Digital identity is a community needs in the era of the Industrial Revolution 4.0 as it is now. The use of the E-KTP identity system in bureaucratic affairs has been considered less effective and efficient. Blockchain as a cutting-edge invention can be an alternative solution. This article aims to analyze the potential adoption of blockchain as a digital identity system. Researchers used descriptive research methods with a qualitative approach to analyze this potential. By looking at the condition of Indonesia's identity system and analyzing literature sources from international journals and articles, it can be said that it is time for Indonesia to need a new national digital identity system. The Ministry of Communication and Informatics is preparing a national digital identity system (E-KTP Digital) to manage the personal data of citizens in the digital world. This digital e-KTP has been integrated and verified with NIK. To support this security, the use of blockchain technology can be applied. The blockchain model that can be applied in the national digital identity system in Indonesia is the claim identity model proposed and described by Xiaohui Yang and Wenjie Li. The use of blockchain can increase the security and privacy of digital identities. The government needs to prepare a regulatory framework and its instruments.

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