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All Journal Jurnal sistem informasi, Teknologi informasi dan komputer JURNAL MEDIA INFORMATIKA BUDIDARMA KOMIK (Konferensi Nasional Teknologi Informasi dan Komputer) Building of Informatics, Technology and Science TIN: TERAPAN INFORMATIKA NUSANTARA Brahmana : Jurnal Penerapan Kecerdasan Buatan Jurnal Ilmu Komputer dan Sistem Informasi (JIKOMSI) Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI JPM: JURNAL PENGABDIAN MASYARAKAT Bulletin of Computer Science Research Jurnal Janitra Informatika dan Sistem Informasi BEES: Bulletin of Electrical and Electronics Engineering Bulletin of Data Science JOMLAI: Journal of Machine Learning and Artificial Intelligence Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen)
Winanjaya, Riki
STIKOM Tunas Bangsa Pematangsiantar, Indonesia
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Journal : Bulletin of Data Science

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Teknik Klasifikasi C4.5 Dalam Menentukan Faktor Utama Kepuasan Nasabah Terhadap Pelayanan Klaim di PT Asuransi Central Asia Pematangsiantar Syahputra, Muhammad; Windarto, Agus Perdana; Winanjaya, Riki
Bulletin of Data Science Vol 1 No 1 (2021): October 2021
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (640.58 KB) | DOI: 10.47065/bulletinds.v1i1.906

Abstract

Insurance claims can be made in accordance with important provisions in claim submission, such as claims in accordance with those stated in the policy, the policy is still valid (inforce), the policy is not in the waiting period and the claim is included in the coverage. Data Mining is a computer-aided process to explore and analyze large amounts of data sets and extract information and knowledge. Decision Tree is one of the Data Mining sections, with C4.5 algorithm is one of the classification methods that use decision tree representations where each nodes present attributes, branches represent the values ​​of attributes, leaves represent classes. and can be used to find dominant factors to find a decision, one of which determines the main factors of customer satisfaction with service claims at PT. Insurance Central Asia Pematangsiantar. It is hoped that the results will later be able to contribute greatly to PT. Insurance Central Asia Pematangsiantar in providing the best service to existing customers
Co-Authors Agus Perdana Windarto Agus Tiranda Sipayung Diana Pratiwi Fadillah Alwi Pambudi Febrivani, Elischa Fitri Anggraini, Fitri Fitri Rizki GS , Achmad Daengs GS, Acmad Daengs Harliana Harliana Hartama, Dedy Hendry Qurniawan Hendry Qurniawan Indra Riyana Rahadjeng Irawan Irawan Irfan Sudahri Damanik Jaya Tata Hardinata Joko Pamungkas Josua Fernando Simanjuntak M Safii Mhd Wendico Herdian Muhammad Fauzan Muhammad Safii Nugroho, Muhammad Rizky Tri Nurhayati Nurhayati Okprana, Harly Putri Mai Sarah Tarigan Putri Mai Sarah Tarigan Qurniawan, Hendry Rajes Wasimson Sinaga Reza Fauzy Rizki, Fitri Rizky Khairunnisa Sormin S Saifullah S Susianti Safii, M Saifullah Saifullah Saifullah Sanri Sunervia Yunika Damanik Sari, Hanifah Urbach Simanjorang, Fernandi Susiani Susiani Susiani Susiani, Susiani Syahputra, Muhammad Syahputra, Muhammad Riza Tarigan, Putri Mai Sarah Wanto, Anjar Wendi Robiansyah Yuni Radana Sembiring Yusuf Maulana Zulia Almaida Siregar