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All Journal JEJAK Journal of Economics, Business, & Accountancy Ventura Jurnal Sosioteknologi Asia-Pacific Management and Business Application Jurnal Bina Praja Management and Economics Journal (MEC-J) Economics and Finance in Indonesia Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia Jurnal Ekonomi Indonesia Jurnal Ekonomi Jurnal Kebijakan Ekonomi Eduvest - Journal of Universal Studies Jurnal Ekonomi dan Pembangunan Indonesia Economic and Finance in Indonesia
Chaikal Nuryakin
Departemen Ilmu Ekonomi, Fakultas Ekonomi Dan Bisnis, Universitas Indonesia
Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Public Health Social Sciences

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Journal : Management and Economics Journal (MEC-J)

 1 
Public-Service Efficiency Based on Qlue in Jakarta Smart City Development Ardianto, Yusuf; Nuryakin, Chaikal
MEC-J (Management and Economics Journal) Vol 5, No 3 (2021)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/mec-j.v5i3.11820

Abstract

The purpose of this study is to acknowledge the efficiency level of QLUE application as public-service tool and also as part of Jakarta Smart City development during 2016-2017. The research method was done by applying quantitative approach through descriptive-statistical analysis technique and Data Envelopment Analysis (DEA). The results of the study indicate that Jakarta Smart City development based on information technology, could solve the issues faced by the community and improve public-service. QLUE is one of the application that is being utilized by Jakarta Smart City in receiving reports or people complaints to improve the quality of public-service. Performance efficiency of QLUE in DKI Jakarta showed that the result is still inefficient yet. The whole areas of DKI Jakarta, there were only 74 urban-villages (Kelurahan) shown to be efficient in the performance of public-service based on QLUE during year 2016-2017.
Co-Authors Adriana Bella Alin Halimatussadiah Ardianto, Yusuf Azelia, Faiza Nur Azzis, Abdul Azzis Beta Yulianita Gitaharie Dwiatma, Agni Agrasevy Edith Zheng Wen Yuan Eugenia Mardanugraha Fitriansyah, Fitriansyah Gitaharie, Beta Y. Hambali, Sean Hasbi Almegayana Atmawidjaya Hikmawati, Dianur Husnul Rizal I Gede Putra Arsana Juwita Hapsari, Veronika Kasmad Ariansyah Lanang Tanu Prihantoro Muchtar, Pyan Amin Natanael Waraney Gerald Massie Nurfauzi, Ekananda Anggih Perry Warjiyo Prihantoro, Lanang Tanu Putra, Bramastia Candra Pyan A. Muchtar Ratih Damayanti Robby Maulana Sastiono, Prani Setiawan, Ruth Margaretha Su raya Suraya Suraya Wardoyo, William